What is "Knowledge Centered Service"? Part 2
Archiwalne serie ("Kanał nieaktywny" status)
When? This feed was archived on February 27, 2024 05:28 (). Last successful fetch was on March 15, 2023 15:07 ()
Why? Kanał nieaktywny status. Nasze serwery nie otrzymały odpowiedzi od kanału przez zbyt długi czas.
What now? You might be able to find a more up-to-date version using the search function. This series will no longer be checked for updates. If you believe this to be in error, please check if the publisher's feed link below is valid and contact support to request the feed be restored or if you have any other concerns about this.
Manage episode 292985699 series 2910968
Many CS Teams desire to become more data-driven, and many CS Teams also want to scale their operations to reach all or at least more of their customers than they are currently able to do with a Customer Success service that is economically viable. My suggestion is that Alistair Field and his Knowledge Management buddies might just have at least part of the answer we have all been looking for, and its name is KCS or Knowledge Centered Service. View or listen to my fascinating discussion with Alistair to learn more…
26 odcinków