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IHTF 2023 - How Accor is addressing its digital check-in
Manage episode 356670849 series 2814361
We are joined by Roger Tabbal,VP Global Guest Technology & Innovation – Tech for Hotels from Accor to discuss the hotel brand's approach to the customer journey. At IHTF 2023 he will be presenting The evolution of digital check-ins and key cards: What exactly do our guests want?
In our conversation we tackle
- The approach to the guest journey
- Developing the criteria
- Key criteria when identifying the system and functionality
- The value from IHTF
- What we will learn from Roger at the event
Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/
Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/
Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/
183 odcinków
Manage episode 356670849 series 2814361
We are joined by Roger Tabbal,VP Global Guest Technology & Innovation – Tech for Hotels from Accor to discuss the hotel brand's approach to the customer journey. At IHTF 2023 he will be presenting The evolution of digital check-ins and key cards: What exactly do our guests want?
In our conversation we tackle
- The approach to the guest journey
- Developing the criteria
- Key criteria when identifying the system and functionality
- The value from IHTF
- What we will learn from Roger at the event
Listen to more episodes of the hospitality industry podcast Travel Market Life and subscribe for the latest news at http://travelmarket.life/
Follow us on LinkedIn for more thought-provoking content: https://www.linkedin.com/company/travel-market-life/
Do you have a story to share about technology, digitalisation or culture changes within the hospitality and travel industry? We'd love to hear what your company is doing and the impact it is having. Please contact us through http://travelmarket.life/
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