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Microsoft Teams Impact on Telephony, Patrick Watson, Head of Research Cavell
Manage episode 449974638 series 3434773
Treść dostarczona przez Tom Arbuthnot. Cała zawartość podcastów, w tym odcinki, grafika i opisy podcastów, jest przesyłana i udostępniana bezpośrednio przez Tom Arbuthnot lub jego partnera na platformie podcastów. Jeśli uważasz, że ktoś wykorzystuje Twoje dzieło chronione prawem autorskim bez Twojej zgody, możesz postępować zgodnie z procedurą opisaną tutaj https://pl.player.fm/legal.
Patrick Watson, Head of Research at Cavell, discusses the evolving landscape of telephony, the impact of Microsoft Teams, market trends and the role of AI in Contact Centers.
- Microsoft Teams has significantly disrupted the telephony market
- Direct routing remains the dominant solution for Teams telephony users
- Discussing market dynamics and trends in telephony and differences in the enterprise and SMB markets
- AI is set to transform contact centers
- Look out for Cavell Enable London in December
Thanks to AudioCodes, this episode's sponsor, for their continued support.
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Manage episode 449974638 series 3434773
Treść dostarczona przez Tom Arbuthnot. Cała zawartość podcastów, w tym odcinki, grafika i opisy podcastów, jest przesyłana i udostępniana bezpośrednio przez Tom Arbuthnot lub jego partnera na platformie podcastów. Jeśli uważasz, że ktoś wykorzystuje Twoje dzieło chronione prawem autorskim bez Twojej zgody, możesz postępować zgodnie z procedurą opisaną tutaj https://pl.player.fm/legal.
Patrick Watson, Head of Research at Cavell, discusses the evolving landscape of telephony, the impact of Microsoft Teams, market trends and the role of AI in Contact Centers.
- Microsoft Teams has significantly disrupted the telephony market
- Direct routing remains the dominant solution for Teams telephony users
- Discussing market dynamics and trends in telephony and differences in the enterprise and SMB markets
- AI is set to transform contact centers
- Look out for Cavell Enable London in December
Thanks to AudioCodes, this episode's sponsor, for their continued support.
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Podobny do Microsoft Teams Insider
Africa-focused technology, digital and innovation ecosystem insight and commentary.
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continue reading
Show notes are at https://stevelitchfield.com/sshow/chat.html
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A podcast featuring panelists of engineers from Netflix, Twitch, & Atlassian talking over drinks about all things software engineering.
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continue reading
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continue reading
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continue reading
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Three nerds discussing tech, Apple, programming, and loosely related matters.
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