Episode 8 - Day in the life of a Cisco TAC Engineer

Cisco Podcast Network

Welcome to the Cisco Tech Insiders, a podcast hosted by Cisco Engineers and Architects. The podcast covers topics ranging from the future of technology to the complex network architectures powering personal and organizational technology. Cisco Tech Insiders aims to simplify technology, discuss its widespread impact, and share Cisco Experts' experience. Cisco Technical Assistance Center (TAC) is a global organization that provides around-the-clock, award-winning technical support services. In this episode, join our Cisco TAC Engineers Nathan Gordon, Yusuke Togawa, Roshini M, and Ashish Varghese from across the APJC locations of Australia, Japan, and India to learn what it is like to be a Cisco TAC Engineer and how they approach resolving complex issues for Cisco customers. Also, hear about the focus on best-in-class innovation to simplify things for the customer and increase internal efficiencies in this inclusive hybrid world. For questions, comments, or feedback, please email: [e-mail] Technical Services Resource Guide https://www.cisco.com/c/en/us/support/web/tac/technical-services-resource-guide.html Learn about Cisco Intersight https://www.cisco.com/c/en/us/products/collateral/cloud-systems-management/intersight/intersight-ds.html Cisco TAC Connect Bot is a personal assistant that provides Cisco customers and partners with a self-service experience for common case inquiries and basic transactions. https://www.cisco.com/c/en/us/support/services/tac-connect-bot/index.html