Manage episode 319164549 series 1106994
-PsiMac was closed for the holiday break but Joe needed to be available for customers. He has to deal with a client billing issue.
-Joe takes copious notes not only for his own team but for the benefit of the clients.
-With the amount of effort that goes into preparing some detailed quotes and projects, should the client be billed? Multiple options are kicked around.
-Jerry comes up with an effective method that Sam will promptly take and make his own.
-“We have to respect our own time, even if our clients don’t.”
-It’s always tough handling billing for multiple quick emails from a customer.
-An old topic of billing for things like managed backups can be financially beneficial for a consultancy and technically beneficial for the customer.
-Mike Bombich of Carbon Copy Cloner puts out a great product but also is a great help to the Mac community.
-Jerry reached out for support with a drive that wouldn’t boot. A product that was kicked around and worked for Jerry, although not officially endorsed, is iBoySoft. Jerry’s situation had a positive outcome reviving an unmountable disk.