Show notes are at https://stevelitchfield.com/sshow/chat.html
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Treść dostarczona przez TruStory FM and Upland Software. Cała zawartość podcastów, w tym odcinki, grafika i opisy podcastów, jest przesyłana i udostępniana bezpośrednio przez TruStory FM and Upland Software lub jego partnera na platformie podcastów. Jeśli uważasz, że ktoś wykorzystuje Twoje dzieło chronione prawem autorskim bez Twojej zgody, możesz postępować zgodnie z procedurą opisaną tutaj https://pl.player.fm/legal.
Podobny do Connected Knowledge from Upland Software
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Player FM - aplikacja do podcastów
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The Power of Customer Feedback: Transforming Businesses with Customer Insights
Manage episode 445403782 series 3449109
Treść dostarczona przez TruStory FM and Upland Software. Cała zawartość podcastów, w tym odcinki, grafika i opisy podcastów, jest przesyłana i udostępniana bezpośrednio przez TruStory FM and Upland Software lub jego partnera na platformie podcastów. Jeśli uważasz, że ktoś wykorzystuje Twoje dzieło chronione prawem autorskim bez Twojej zgody, możesz postępować zgodnie z procedurą opisaną tutaj https://pl.player.fm/legal.
Where is your competitive edge?
Are you looking for it behind a conference room door? Worse yet, a boardroom door? What if we found ourselves in a position to look for our edge not internally but scattered among the very people businesses strive to reach—our customers?
Our guest today is going to help us dive into the often-overlooked well of customer feedback, exploring why listening to our customers is not just good practice, but essential skill for growth. Andy Scott is a seasoned expert in harnessing the voice of the customer and he’s here to break down how businesses can transform feedback from a conference room musing into a roadmap for success.
Links & Notes
- Customer Engagement & Experience Software | Rant & Rave | Upland
- How Listening Can Make or Break Your Experience | Upland
- Tai Calon’s Strategy to Boost Customer Satisfaction Amid Challenges | Upland
- Connect with Andy on LinkedIn
- (00:00) - Welcome to Connected Knowledge
- (01:00) - A primer on the Voice of the Customer
- (03:14) - The Genius Response
- (05:50) - Collecting Actionable Data
- (10:16) - The Feedback Lifecycle
- (16:12) - Rant and Rave
24 odcinków
Udostępnij
Manage episode 445403782 series 3449109
Treść dostarczona przez TruStory FM and Upland Software. Cała zawartość podcastów, w tym odcinki, grafika i opisy podcastów, jest przesyłana i udostępniana bezpośrednio przez TruStory FM and Upland Software lub jego partnera na platformie podcastów. Jeśli uważasz, że ktoś wykorzystuje Twoje dzieło chronione prawem autorskim bez Twojej zgody, możesz postępować zgodnie z procedurą opisaną tutaj https://pl.player.fm/legal.
Where is your competitive edge?
Are you looking for it behind a conference room door? Worse yet, a boardroom door? What if we found ourselves in a position to look for our edge not internally but scattered among the very people businesses strive to reach—our customers?
Our guest today is going to help us dive into the often-overlooked well of customer feedback, exploring why listening to our customers is not just good practice, but essential skill for growth. Andy Scott is a seasoned expert in harnessing the voice of the customer and he’s here to break down how businesses can transform feedback from a conference room musing into a roadmap for success.
Links & Notes
- Customer Engagement & Experience Software | Rant & Rave | Upland
- How Listening Can Make or Break Your Experience | Upland
- Tai Calon’s Strategy to Boost Customer Satisfaction Amid Challenges | Upland
- Connect with Andy on LinkedIn
- (00:00) - Welcome to Connected Knowledge
- (01:00) - A primer on the Voice of the Customer
- (03:14) - The Genius Response
- (05:50) - Collecting Actionable Data
- (10:16) - The Feedback Lifecycle
- (16:12) - Rant and Rave
24 odcinków
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Podobny do Connected Knowledge from Upland Software
Show notes are at https://stevelitchfield.com/sshow/chat.html
…
continue reading
Africa-focused technology, digital and innovation ecosystem insight and commentary.
…
continue reading
We help founders make something people want.
…
continue reading
A podcast featuring panelists of engineers from Netflix, Twitch, & Atlassian talking over drinks about all things software engineering.
…
continue reading
Bitcoin pioneer Charlie Shrem peels back the layers on the lives and backgrounds of the world's most impactful innovators. Centering around intimate narratives, Shrem uncovers a detailed, previously unspoken story of the genesis and evolution of bitcoin, cryptocurrency, artificial intelligence, and the web3 movements. Join Shrem as he journeys through the uncharted territories of tech revolutions, revealing the human side of the stories that shaped the digital world we live in today.
…
continue reading
Discover a whole new take on Artificial Intelligence with Squirro's educational podcast! Join host Lauren Hawker Zafer, a top voice in Artificial Intelligence on LinkedIn, for insightful chats that unravel the fascinating world of tech innovation, use case exploration and AI knowledge. Dive into candid discussions with accomplished industry experts and established academics. With each episode, you'll expand your grasp of cutting-edge technologies and their incredible impact on society, and y ...
…
continue reading
Investor Shayle Kann is asking big questions about how to decarbonize the planet: How cheap can clean energy get? Will artificial intelligence speed up climate solutions? Where is the smart money going into climate technologies? Every week on Catalyst, Shayle explains the world of climate tech with prominent experts, investors, researchers, and executives. Produced by Latitude Media.
…
continue reading
Three nerds discussing tech, Apple, programming, and loosely related matters.
…
continue reading
Get ready for a weekly dose of all things Enterprise Software and Cloud Computing! Join us as we dive into topics including Kubernetes, DevOps, Serverless, Security and Coding. Plus, we’ll keep you entertained with plenty of off-topic banter and nonsense. Don’t worry if you miss the latest industry conference - we’ve got you covered with recaps of all the latest news from AWS, Microsoft Azure, Google Cloud Platform (GCP) and the Cloud Native Computing Foundation (CNCF).
…
continue reading
Download This Show is your weekly guide to the world of media, culture, and technology. From social media to gadgets, streaming services to privacy issues. Each week Marc Fennell and a team of people far smarter than him (his words, not ours) take a fun deep dive into how technology is reshaping our lives.
…
continue reading
Player FM - aplikacja do podcastów
Przejdź do trybu offline z Player FM !
Przejdź do trybu offline z Player FM !
