S10-Ep36: Mastercard's Chief Innovation Officer on Fostering a Culture of Innovation

Innovating Leadership: Co-Creating Our Future

Guest: Ken Moore

How can you have solutions for your customers before they even know they need them? Or BE the change instead of reacting to change?

That’s all part of the job for Mastercard’s Chief Innovation Officer, Ken Moore. He says the rate of change for businesses will soon increase 400%, as if the world isn’t changing fast enough already! But no worries; Ken shares the keys to innovation and being ready for change with you in this episode.

Here's what Ken and Maureen cover:

1. The five things most important for your business to focus on heading into the future;
2. How AI will reshape the ways we shop – and how you sell to your own customers; and
3. The big trends forming now for the way we’ll soon be doing sales.

Other episodes you'll enjoy:

• Leading Fintech: Mastercard Execs Share How They See the Future and Meet It Now with senior execs Jennifer Marriner and Sherri Haymond
• Disruption No More: DHL’s Supply Chain VP on Future-Proofing Your Business with Mike McLellan
• Prepare for the Future with Foresight with Dr. Ciela Hartanov

For daily wisdom from our guests, be sure to follow us on LinkedIn. We’re onTikTok, Threads, and Twitter, too!

RESOURCES:

Our host Maureen Metcalf posts a newsletter every week on LinkedIn. You can subscribe here.

Maureen’s latest book is Innovative Leadership & Followership in the Age of AI. You’ll find details about it at https://bit.ly/LeaderInAI, or check out the Kindle version at https://amzn.to/44buVz8 . The audiobook version is now available at https://amzn.to/4dTCleZ.

Her other 10 books are available on Amazon here.

Books we’re reading for fun or personal development right now include:

• Covert Cows and Chick-fil-A by Steve Robinson; it’s available in hardback at https://amzn.to/460LnmQ, on Kindle at https://amzn.to/3RVXhZs, and as an audiobook at https://amzn.to/3xPjBgn.
• The War of Art by Steven Pressfield. Paperback = https://amzn.to/3VEl7cU, Kindle = https://amzn.to/45JGm1L, and audiobook = https://amzn.to/3RPhC2y
• Everyday Ubuntu: Living Better Together, the African Way by Mungi Ngomane. Hardback (https://amzn.to/48Doh6j) and audiobook (https://amzn.to/48YCRF4)
• Nerve: Lessons on Leadership from Two Women Who Went First by Martha Piper & Indira Samarasekera. Paperback (https://amzn.to/3tOtzg4) and audiobook (https://amzn.to/41OYdT5)

NOTE: As an Amazon partner, we may make a small commission from books you buy through these links.

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OUR PODCAST TEAM:

Host & Executive Producer: Maureen Metcalf

Editor & Executive Producer: Dan Mushalko

Video & Graphics Editor: Devon Mushalko

Charging into Our Future: Jenna Reik

Theme Music by Pavel Bekirov from Pixabay.

CONNECT WITH US:

YouTube: @InnovatingLeadership

Threads: @innovativeleaders

X/Twitter/Whatever New Name It Has This Week: @IL_Institute

LinkedIn: https://bit.ly/ILI-LinkedIn2

TikTok: @innovativeleadership

Website: InnovativeLeadershipInstitute.com

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About Our Guest:

Ken Moore is chief innovation officer at Mastercard and a member of the company's Management Committee. He leads the Mastercard Foundry organization, inclusive of R&D, Digital Futures, Product Lifecycle Management, and Experience Research & Design teams. In this role, Ken is responsible for the company's innovation agenda, including incubating and bringing new products and services to market, unlocking the potential of emerging technologies, and anticipating changes in customer needs. Ken is an advisory board member to the World Intellectual Property Organization on the production of the Global Innovation Index, and an Expert-in-Residence at Harvard Innovation Labs at the Harvard John A. Paulson School of Engineering and Applied Sciences.