))
Ed Up Xcelerated Excellence podcast. Educating ESL Call Center agents with teacher Richard Blank
Manage episode 462000900 series 3484875
Treść dostarczona przez richard blank and Richard blank. Cała zawartość podcastów, w tym odcinki, grafika i opisy podcastów, jest przesyłana i udostępniana bezpośrednio przez richard blank and Richard blank lub jego partnera na platformie podcastów. Jeśli uważasz, że ktoś wykorzystuje Twoje dzieło chronione prawem autorskim bez Twojej zgody, możesz postępować zgodnie z procedurą opisaną tutaj https://pl.player.fm/legal.
A podcast for the advancement of educational effectiveness and equity for traditional and non-traditional educational experiences and contexts, higher education and beyond. The podcast seeks to engage educators, scholars, entrepreneurs, advocates, and policy makers at all levels.
Our Guest is Richard Blank. He is a native of Philadelphia, PA and CEO of Costa Rica’s Call Center.
Richard shares the ingredients for supporting and preparing call center representatives for high-impact engagement with clients. He addresses the role of AI in call center productivity and the role of empathy as an effective tool in human interaction.
He shares how developing community and engagement lead to retention of employees. Richard gives back to the community by offering scholarships for students.
https://youtu.be/RgLRnWNgBVQ
https://youtube.com/shorts/-RY2sq1yuk8?feature=share
Jacob Easley II, Ed Up Xcelerated Excellence podcast, Richard Blank,Costa Rica's Call Center, Outsourcing, Telemarketing Call Centre, BPO, Nearshore Contact Center, Sales, Entrepreneur, B2B, Business, Podcast, Gamification,Leadership, Marketing, CX, Guest, Money, B2C education, BPO trainer,call centre, contact centre, contact center
Hosted on Acast. See acast.com/privacy for more information.
206 odcinków
Udostępnij
