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It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
Lessons from the SouthWest ‘Meltdown’
Manage episode 351352911 series 2632184
Stworzone przez Jason Stapleton, odkryte przez Player FM i naszą społeczność - prawa autorskie są własnością wydawcy, a nie Player FM, a dzwięk jest przesyłany bezpośrednio z ich serwerów. Naciśnij przycisk Subskrybuj, aby śledzić aktualizacje Player FM, lub wklej adres URL kanału do innych aplikacji podcastowych.
Last week, Southwest Airlines canceled close to 9,000 flights, sending the airline industry into a frenzy. If you ask them what happened, they will tell you it was a network "meltdown," but was it?
Today, I want to explore some of the deep-rooted causes for Southwest's failure. These are not unique to Southwest; they are industry problems rooted in...wait for it...a warped sense of capitalism.
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