#81: Helping Hoteliers Deliver Exceptional Guest Experiences | with Alliants

The Modern Hotelier - Interviews with Hoteliers and Experts in Travel, Hospitality, Events & Food & Beverage

Today, we are joined by Tristan Gadsby and Alberto Santana from Alliants. We are discussing their backgrounds, experiences in the hospitality industry, and insights into guest experience technology. Recorded live at Truist Field in Charlotte, North Carolina during a VIP event, the conversations offer a blend of personal anecdotes and professional expertise in the evolving world of hotel tech and customer service.

In this episode, you'll learn:

• Tristan's background growing up between the UK and France
• Alliants' history and evolution as a guest experience platform
• The importance of messaging and digital solutions in hospitality
• How does AI enhance guest communications and optimize service in the hospitality industry
• The significance of personalization and timing in guest interactions
• The value of capturing special moments for guests
• How can data and informed decision-making be leveraged to improve guest experiences

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:
Tristan Gadsby on LinkedIn: https://www.linkedin.com/in/tristangadsby/
Alberto Santana on LinkedIn: https://www.linkedin.com/in/mrsantana/

Alliants: https://www.alliants.com/

For full show notes head to: https://themodernhotelier.com/episode/81
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