#96: Improving Team Communication & Removing Language Barriers in Hospitality | with Derek Pando

The Modern Hotelier - Interviews with Hoteliers and Experts in Travel, Hospitality, Events & Food & Beverage

How is Relay's technology improving cross-departmental communication in hotels?

In this episode, hosts David Millili and Steve Carran sit down with Derek Pando, Director of Product Marketing at Relay. They discuss Relay's innovative communication devices and how they're revolutionizing operations in the hospitality industry.

Derek shares insights from Relay's first-ever hospitality report, highlighting trends in personalized guest experiences and safety investments. He explains how Relay's technology is improving cross-departmental communication, enhancing safety measures, and breaking down language barriers in hotels.

The conversation covers how Relay's tools impact hiring and retention in a challenging labor market, with real-world examples of how their technology has empowered employees and improved efficiency. Derek also discusses Relay's exciting new hardware launch and their plans for future industry reports.

In this episode, you'll learn (key points/topics covered):

• Derek's background starting a lawnmowing business as a teenager
• His early career at Zoom when it was a true startup
• Derek's work at Relay
• How Relay's products improve guest experience and team efficiency
• Relay's usefulness for guest safety (passing out, physical violence) and allowing hoteliers to respond quickly
• Relay's impact bridging language barriers
• Leveraging Relay's location tracking power to make hospitality teams more efficient

Join the conversation on today's episode on The Modern Hotelier LinkedIn page
The Modern Hotelier is produced, edited, and published by Make More Media

Links:

Director of Product Marketing at Relay https://relaypro.com/author/derek-pando/

LinkedIn: https://www.linkedin.com/in/derekpando

For full show notes head to: https://themodernhotelier.com/episode/96
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Connect with Steve and David:
Steve: https://www.linkedin.com/in/%F0%9F%8E...
David: https://www.linkedin.com/in/david-mil...