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IHTF 2023 - How Accor is addressing its digital check-in
Manage episode 356670849 series 2814361
Stworzone przez Tech in Travel Market Life - Ryan Haynes, odkryte przez Player FM i naszą społeczność - prawa autorskie są własnością wydawcy, a nie Player FM, a dzwięk jest przesyłany bezpośrednio z ich serwerów. Naciśnij przycisk Subskrybuj, aby śledzić aktualizacje Player FM, lub wklej adres URL kanału do innych aplikacji podcastowych.
We are joined by Roger Tabbal,VP Global Guest Technology & Innovation – Tech for Hotels from Accor to discuss the hotel brand's approach to the customer journey. At IHTF 2023 he will be presenting The evolution of digital check-ins and key cards: What exactly do our guests want?
In our conversation we tackle
- The approach to the guest journey
- Developing the criteria
- Key criteria when identifying the system and functionality
- The value from IHTF
- What we will learn from Roger at the event
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