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IHTF 2023 - How Accor is addressing its digital check-in
Manage episode 356670849 series 2814361
Treść dostarczona przez Tech in Travel Market Life - Ryan Haynes. Cała zawartość podcastów, w tym odcinki, grafika i opisy podcastów, jest przesyłana i dostarczana bezpośrednio przez Tech in Travel Market Life - Ryan Haynes lub ich partnera platformy podcastów. Jeśli uważasz, że ktoś wykorzystuje Twoje dzieło chronione prawem autorskim bez Twojej zgody, możesz postępować zgodnie z procedurą opisaną tutaj https://pl.player.fm/legal.
We are joined by Roger Tabbal,VP Global Guest Technology & Innovation – Tech for Hotels from Accor to discuss the hotel brand's approach to the customer journey. At IHTF 2023 he will be presenting The evolution of digital check-ins and key cards: What exactly do our guests want?
In our conversation we tackle
- The approach to the guest journey
- Developing the criteria
- Key criteria when identifying the system and functionality
- The value from IHTF
- What we will learn from Roger at the event
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