Episode #4 - How to create chatbots that people actually use, with Hillary Black


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Yo, chatbots.

They’re all the rage, but are they actually going to be a necessary tool for UX writers and content strategists in the future? How essential are they to your arsenal? If they are, what skills do you need to learn?

That’s the crux of today’s interview with Hillary Black, VP of Strategy & Conversation Design at Black Ops. Her company has created multiple chatbots for clients in the insurance, finance, and retail industries. She brings a wealth of knowledge to the podcast about what UX writers need to know about this exciting field.

Hillary has actually published a fantastic ebook about how to create chatbots, and Writers of Silicon Valley listeners get a free download! Use the code “Podcast” at Gumroad to download your copy.

I hope you enjoy the podcast, and as always, please leave a review on Apple Podcasts if you enjoy the content! It helps others find the pod.

Stuff we mentioned:

Find Hillary online:

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