The Paytient Podcast is a show about how people access and afford healthcare. We cover trends in health and benefits while talking to innovators who are empowering consumers to take charge of their health. We explore the implications of decisions made at the benefits level, with an eye toward how we can all lead healthier lives. To learn more, visit us at https://www.paytient.com/.
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Breaking Down Barriers to Care with Dawn Beaudin, Hyatt Corporation’s VP of Benefits
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On this episode of The Paytient Podcast, host Laura Cave sits down with Dawn Beaudin, the Vice President of Benefits at Hyatt, to discuss innovative benefit solutions that break down barriers to care. Hyatt, known for its exceptional benefits program, owes much of its success to the pioneering work of Dawn Beaudin and her team. Throughout the episo…
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Ensuring equitable access to care amidst economic turmoil: Hear NABIP CEO Jessica Woods Brooks on what benefit advisors can do to help clients cope
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Most employers expect health plan costs to increase heading into 2024, and this isn't a new trend. Still, it's gotten to a point where it's stretching employers and employees financially so much that many seek ideas beyond the traditional strategies. Of the 158 million Americans who get health insurance through their employers, almost a quarter are…
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How Transparency and the Election will Impact Healthcare Access & Affordability in 2024 with CIAB President Joel Wood
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Joel Wood is the President of The Council of Insurance Agents & Brokers. He has been the top regulatory and government affairs officer at The Council since 1993. He came to Washington a decade earlier to work as a press and legislative director for Rep. Don Sundquist (R-Tenn.). He joined us on the Paytient Podcast to discuss his vantage point aroun…
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Building a Better Benefits Universe: Insights from Cameron Betts of Mercer
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Cameron Betts of Mercer joins us on the podcast to talk about what’s in and what's out for benefits in 2024. Cameron is a Senior Health & Benefits Consultant with Mercer where he consults on health and benefits strategy for U.S. based and global employers. We're all aware that this year's big headline is about how inflation is driving up prices tha…
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Employee Benefit Strategies You Need to Know for 2024 with Jeff Faber of HUB
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This week, we welcomed Jeff Faber, Employee Benefits Chief Strategy Officer of HUB International to the show for a conversation about what’s next in employee benefits for 2024. Benefit professionals and the teams they serve are dealing with a slew of challenges this year, including: Inflation Turnover and absenteeism Declining population health Hea…
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How Employers Are Using HPAs to Drive Retention and DEI Outcomes With Chris Labrecque
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With a turnover, absenteeism, and health inequities keeping too many people out of the doctor's office, Paytient's Health Payment Account is designed to help employers retain their employees by removing the financial barriers to care. In this episode, Chris Labrecque, who recently joined our team as Chief Customer Officer, joins us to unpack how em…
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Supporting Parents Returning from Leave with Lori Mihalich-Levin of Mindful Return
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In this episode, we're having the important conversation on the personal and professional identity transition to working parenthood and how benefits that help the transition set new parents up for future processional success. Coming back to work after having a baby can feel like returning to a world that has stayed the same while yours has changed …
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Growing the Mission with Jodi Hubler, Paytient's new Independent Director
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We’re proud to announce Jodi Hubler has joined our mission to help people access and afford healthcare as our first and only independent director. As our team looks to scale the growth of its innovative Health Payment Account product offering, Jodi will bring to bear her experience on both the buy side and the sell side of benefits, as an operation…
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Innovation in the Dental Benefit Space (w/ Brent Troxell of Beta Health)
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In this episode of the Paytient Podcast, we sit down with Brent Troxell of Beta Health. Brent is the Sr. Vice President of Beta Health, a Denver, Colorado based company specializing in offering dental savings plans and dental insurance, among other insurance products, to individuals and employer groups. We talk about innovation in the dental benefi…
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The Hidden Cost of Medical Billing (w/ Aman Magoon of Adonis)
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In this episode of the Paytient Podcast, we talk with Aman Magoon, co-founder and chief product officer of Adonis. Adonis is a company that's working to disentangle health care payments by using AI-driven insights to automate medical coding, billing, and reimbursement for medical providers. In this conversation, we talk about the complexities and l…
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Redesigning Care Patterns and Measuring Clinical Impact (w/ Holly Morganti of Omada Health)
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In this episode of the Paytient Podcast, we're talking with Holly Morganti, National VP of Jumbo Accounts and Consultant Relations at Omada Health. Omada uses data to redesign care patterns and measure clinical impact through one-on-one coaching and actual human interactions. Omada integrates the expertise of dietitians, behavioral therapists, phys…
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The Health Care Consumer’s Manifesto (w/ author Deb Gordon)
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In this episode of the Paytient Podcast, we're talking about the barriers employees face when shopping for care and how we can put employees in a better position to be healthcare shoppers. To bring expertise to this topic, we sat down with our friend Deb Gordon, co-founder and CEO of Umbra Health Advocacy and co-director of the Alliance of Professi…
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Attracting Talent and Managing Costs in a Challenging Labor Market (w/ benefits advisor Dan Bernstein)
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In this episode of the Paytient Podcast, we're talking about the ongoing "squeeze" employers in all industries are feeling. They're struggling to attract and retain talent in a tight labor market while also managing costs given our challenging economic environment. We discuss these issues — and much more — with Dan Bernstein, a benefits advisor who…
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The Dawn of Health Payment Accounts (w/ Laura Cave of Paytient)
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Regardless of someone's financial situation, a surprise medical expense tends to be a painful experience. And one of the best ways to soothe and smooth that pain is by breaking those costs up into more manageable chunks. In this episode of the Paytient Podcast, we're taking a closer look at Health Payment Accounts with Laura Cave, Paytient's chief …
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Simplifying the Complexity of Modern Healthcare (w/ Dr. Rachelle Scott of Eden Health)
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We're focused on mental health today on the Paytient Podcast. We welcome Dr. Rachelle Scott of Eden Health to the show to discuss how the company simplifies the complexity of the healthcare system by offering a new kind of primary care. Eden Health unites primary care, mental health, care navigation, and more under a Collaborative Care model. By en…
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How Medical Debt Impacts Everyone in Healthcare (w/ Ruth Landé of RIP Medical Debt)
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This is a big one, folks. We are beyond thrilled to welcome Ruth Landé of RIP Medical Debt to the Paytient Podcast. We've been following the work of RIP Medical Debt for a while now. The nonprofit has wiped out nearly $7.4 billion in medical debt so far, helping more than 4 million individuals and families in the process. Ruth talks with us about t…
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Cutting Deductibles and Promoting Benefits Equity (w/ Kim Eckelbarger of Tropical Benefits)
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You probably haven't heard about baby manatees and benefits equity in the same conversation. Until now, at least. We're thrilled to welcome Kim Eckelbarger, the founder of Tropical Benefits, to the Paytient Podcast. Kim is passionate about reducing benefit costs for her clients, and she was recognized for her ingenuity and personal service when she…
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Health and Wellness Solutions in Central Ohio (w/ Bridgette McCullough of OhioHealth)
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We're back with another scintillating installment of the Paytient Podcast! For this episode, we're absolutely ecstatic to chat with Bridgette McCullough of OhioHealth. Bridgette shares some of the ways OhioHealth helps employers throughout central Ohio with health and wellness solutions, such as on-site clinics and fitness centers, biometric screen…
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Secret Menu Items and Benefit Engagement (w/ Daniel Banks of Chipotle)
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In the latest episode of the Paytient Podcast, we're continuing our conversation with Daniel Banks, the director of global benefits at Chipotle Mexican Grill. In the second part of our conversation, we cover Chipotle's approach to mental health benefits, how employees are able to work with healthcare advocates to get the care they need, and trends …
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A Tale of Burritos and Benefits (w/ Daniel Banks of Chipotle)
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On this episode of the Paytient Podcast, we're taking a closer look at benefits in the quick-service restaurant space with a company you might have heard of before: Chipotle. Yes, that Chipotle. We're welcoming Daniel Banks, the director of global benefits at Chipotle Mexican Grill, to learn about the various programs the burrito juggernaut has emb…
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Unraveling an Artificial Intelligence Mystery (w/ Dr. Leo Celi of MIT Critical Data)
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This week on the Paytient Podcast, we're thrilled to welcome Dr. Leo Celi to the show. Dr. Celi is a principal research scientist in IMES at MIT and an associate professor of medicine at Harvard Medical School. He was involved in a recent study published in Lancet Digital Health that focused on AI recognition of a patient's race based on medical im…
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The Wonderful World of Ancillary Benefits (w/ Alex Frommeyer of Beam Benefits)
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On this episode of the Paytient Podcast, we're finally diving into ancillary benefits! Whether you're passionate about dental or vision care, this one is for you. We welcome Alex Frommeyer to the show to talk about his personal journey in the benefits world as well as the origins of Beam Benefits. The company started as an IoT company in the dental…
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Out-of-Pocket Costs and the Power of Preventive Care (w/ Dr. Eric Bricker of AHealthcareZ)
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In our first official episode of the Paytient Podcast, we welcome Dr. Eric Bricker to the show. His popular YouTube channel AHealthcareZ offers facts about healthcare delivery in the U.S.; how benefits are set up and designed; and how the system affects patients, providers, and organizations. Dr. Bricker recently became the medical director of Simp…
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A Continuing Look at the Affordable Care Act
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In this installment of the Explanation of Benefits podcast, Dr. Jay and J.R. continue to reflect on the Affordable Care Act and its impact on health insurance. Both Dr. Jay and J.R. were working in insurance at the inception of the ACA, and they saw some of these sweeping changes from the inside. A large portion of the conversation focuses on the t…
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Reflecting on the Lasting Impacts of the Affordable Care Act
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In the latest installment of Explanation of Benefits, Dr. Jay and J.R. talk about the Affordable Care Act and how it has altered the healthcare world. After discussing a few of the general provisions that the ACA put into place, they focus on three ways the act changed the game in terms of insurance: It introduced medical loss ratio restrictions, i…
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How Do High-Deductible Health Plans Impact Spending?
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In our latest episode, Dr. Jay and J.R. talk about high-deductible health plans (HDHPs) and how these plans impact healthcare in the U.S. — particularly among people who have private or commercial health insurance. Our hosts take a look at some recent research regarding whether HDHPs are working as anticipated (lowering healthcare costs while makin…
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The Ins and Outs of Contracting Methodologies
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We're celebrating 10 episodes today! To mark this momentous occasion, Dr. Jay and J.R. do a deep dive into the various contracting methodologies that insurance companies use when talking to hospitals. They start with fee-for-service models, which pay a set amount of money to providers for a given service. They also explain bundled payments, which s…
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Smoked Brisket With a Side of Innovative Benefits (w/ Josh Butler of Butler Benefits & Consulting)
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We're thrilled to welcome Josh Butler, president of Butler Benefits & Consulting, to the podcast to chat about everything from entrepreneurship and the changing nature of employee benefits to Texas barbecue. Josh is fresh from his recognition as the 2022 BenefitsPRO Broker of the Year, and he discusses that honor as well as some of the innovative s…
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It's nearly Father's Day, and dad jokes are in the air! After making each other groan with some punny quips, Dr. Jay and J.R. delve into perhaps one of the most important functions an insurance company serves: creating a network of providers. This episode touches on everything from why providers are willing to participate in networks to what is act…
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Talking TPAs and SHRM22 (w/ Scott Brewster of 90 Degree Benefits)
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Dr. Jay and J.R. welcome a special guest to the podcast today: Scott Brewster, the executive vice president of sales and marketing at 90 Degree Benefits. Scott discusses life as a third-party administrator, including how the role has evolved over the years. Scott also looks ahead to the Society for Human Resource Management's annual conference, whi…
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Startup Life and the Future of Benefits (w/ Darius Chehrzad from Paytient)
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This week, Dr. Jay and J.R. welcome yet another guest to Explanation of Benefits. And they didn't have to look far to find him! Darius Chehrzad is Paytient's chief commercial officer and oversees the company's go-to-market strategy as well as business development and partnerships. A native of Canada, Darius is fluent in four languages and holds an …
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A Holistic View of Employee Benefits (w/ Chris Labrecque from Insurance Office of America)
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We're trying something different for our fifth episode of Explanation of Benefits. Today, Jay and JR welcome their first guest! Chris Labrecque, president of Insurance Office of America's Employee Benefits Group, joins the podcast today to talk about the unique approach his consulting house takes in providing employee benefits and insurance informa…
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How Do Insurance Companies Segment Their Business?
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In our fourth episode, JR and Jay talk about the ways that insurance companies segment their business. After breaking down the differences between government and commercial business for insurance providers, they spend some time in the commercial space discussing how insurance companies split things up and generally look at the world. Are you not su…
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In our third episode, Dr. Jay and JR talk food. Well, sort of. They discuss insurance using some brilliant food analogies. Enjoy a piping hot bowl of acronym soup while learning about PPOs, EPOs, HDHPs, and more. Then, take a stroll through the benefits buffet to get a better idea of how these various approaches to insurance impact the benefits mem…
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Going Back to School for Health Insurance 101
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In our second episode, Dr. Jay and JR take a deeper dive into the health insurance world. After discussing health insurance as a concept — looking at what a health insurance company actually does and does not do — they explore the basics of how a health plan is put together and created. Finally, they cover what those benefits look like in the real …
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Welcome to Explanation of Benefits! In our inaugural episode, Dr. Jay and J.R. explore the history of health insurance. Listen along as we journey from the inception of accident insurance in the 1800s all the way through to the Affordable Care Act becoming law in 2010. *** Questions? Comments? Feedback? Email us at podcast@paytient.com! Interested …
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