As we celebrate National Police Week, we have a guest who decided to take it upon herself to make and send out handmade shawls to fallen officers’ families. It started with one of her officers who was tragically killed in a car accident and has been continuing on to fallen first responders (law, fire, EMS, Military, and Dispatch). Here are links to…

The Kentucky Derby recently took place and we kick off Season 5 by naming our 911 Dispatch Horse and speak about which standards (horses) are important to 911 centers.

Happy National Telecommunications Week – we certainly hope you’re honoring all of those professionals working behind the headset.Today’s episode is all about teamwork and we’re joined by Arthur the National Sales Manager for our sponsor Watson Consoles. He talks about some great ideas to build strong teams and offered some awesome reading suggestio…

Happy National Public Safety Telecommunicators Week!Celebrate 2024 NTW with a FREE (yes, that's FREE) gift from our sponsor Watson Consoles.Watson Consoles has created a brand new 2024 Telecommunicator Badge!To claim yours visit: www.watsonconsoles.com/badge@followersWatson ConsolesWe Speak Dispatch

On today’s episode we’re joined by Arthur, the National Sales Manager for our sponsor Watson Consoles. He recently did a sit-along at a local Communications Center and came away with definite appreciation for the hard work Dispatchers do every day. He’s been supporting those in public safety for many years and has some really great ideas. Although …

On today’s episode we’re talking responsibility. We all have a certain responsibility when it comes to work, family, life, and we love these quotes:Personal responsibility is best described as how one acts when no one is watching.With Great power, comes great responsibility.What about you, do you have a favorite saying relating to responsibility?Ou…

Today’s episode features our special guest, Keri a Comm. Center Manager in Florida – we taught some classes for their agency and found it to be fully staffed, and everyone had such a great morale. So, we had to have her on to tell us how? She is willing to help and offer some advice and guidance if you’re working with short staffing and morale issu…

Today’s episode features our special guest, Christie, who is talking about mental health awareness in the Communications Center. She has some very interesting and important information about her agency who is obviously very supportive and committed to helping with mental health issues. Our latest stats show we’re rapidly approaching 30,000 podcast …

Today’s episode features Jeremie who contacted us to discuss dispatching with ADHD. His story is inspiring and clearly unique as he worked through ADHD and developed a truly fascinating story along with some great experiences. We know many people in the public safety world who not only work through some obstacles but continue to flourish. What abou…

Today’s episode features our sponsor Watson Consoles - Quint who has us discussing the on-going issue of staffing in a Communications Center. Many of your favorite WSD Crew has travelled around the country visiting dispatchers in many states, and it’s a rarity to find one that is fully staffed. This topic impacts many of us in the public safety bus…

Today’s episode features two special guests from Indiana, Laurel & Vicky, here to discuss how the state provides FREE training to dispatchers and they even provide lunch. We had the opportunity to train throughout the state and wanted them to share how they make that critical training FREE for all dispatchers. We also got to learn a secret – do you…

Does your agency have an emotional support animal? We’d like you to meet “42-PU” the emotional support skunk from Knox County 911 in Indiana. Heather is our special guest, with Nugget so listen to their story.

Thanks to our friends and sponsors at Watson Consoles for helping us put together an Awesome gift-basket for our giveaway - today you get to meet our winner Laura from Iowa.Thank you to all of those who entered the contest!Happiest Holidays to Everyone!

Are you ready to enjoy our annual secret Santa gift exchange? We hope everyone has a Merry Christmas and Happy New Year!We Speak Dispatch has lots of fun stuff ahead for 2024!

Today’s episode features a special guest, Quint from Watson Consoles – he has some awesome topics for us; retention, staffing issues, and coping with new technologies. Each one of these topics can be a separate episode (ps: they will), so listen in as we discuss several issues you may’ve experienced or are currently experiencing. We want to hear fr…

“AI is likely to be either the best or worst thing to happen to humanity.” ~Stephen HawkingToday’s episode discusses machine learning (ML) & artificial intelligence (AI) which has become increasingly prominent in Communications Centers. Despite some pushbacks, it has already become an essential part of our daily lives. We are right, however, to slo…

We recently found today’s topic on Facebook, the article said it’s too late to ask someone who already quit – why. The exit interview is too little too late, we need to find out before they leave what is going on with them. Retention problems impacts most communications centers around the country, so let’s talk about finding out problems before its…

Today your favorite WSD hosts are talking dirty – well, not that kind of dirty, but working in a Center that has issues with cleanliness, hygiene, sticky keyboards, etc…I’m sure all of us have had to work in these conditions, but how do we instill personal responsibility in our peers, that if they spill something – clean it up, if they have dirty d…

Our guest today contacted us directly and wanted to share how her and her team at fire dispatch have apparently figured out how to hire, retain and train successfully to achieve full staffing. They are definitely one of the few agencies that can say they are fully staffed, and their unique training methods are working.What about your agency? Do you…

Have you considered a career change even though you have a good job, you’ve been promoted, feel you are really making a difference, bills are getting paid? But inside you may be feeling unfulfilled, maybe you’re not enjoying your current career choice, do you feel like you are living up to your full potential? But you don’t have a clue or the nerve…

Today's very special episode features our good friend Ricardo from Within the Trenches (#IAM911) talking about his new book (www.liinks.co/wttpodcast). This fascinating book is filled with moving stories about the world of 9-1-1 Dispatchers. The accounts detail what dispatchers go through, the calls they take, and the stress of the job. If you have…

Today's episode features a special guest talking about the challenges and issues by promoting from within or being hired in as the new supervisor. With our podcast plays are passing 25,000 in over 45 countries we're not sure what you're listening to, but maybe you should be tuning into ours!! Every episode is about 15 minutes, which is perfect for …

Are you a new supervisor or maybe considering a promotion? We’re talking about that today along with our special guest who recently became a supervisor. Everyone that’s promoted faces the usual issues, whether its staffing, personnel issues, etc.…. Join us as we discuss the trials, tribulations, and challenges of supervision. Are you experiencing t…

Today’s episode features our sponsor Watson Consoles talking about the future of workstations. They have a survey going to see what you’d like to see in a future console – let your voice be heard! Share the survey! Don’t forget to like our Facebook & Instagram pages and subscribe to our YouTube page for our latest videos. We’re on just about every …

Have you ever heard of a “Zero Suicide Kit”? Our special guest on today’s episode will be discussing what it is and how it will help so many. Dawn has been a friend of ours for quite a while, and she came up with this very unique kit that will become a great help to so many.You really need to watch or listen to this very special episode and share i…

Welcome to Season 4 - Episode 2We’ve recorded over 3 years' worth of outstanding episodes and had so many awesome guests, so as we start season 4 – we have a new sponsor from our friends at Watson Consoles, who are planning some great events with us in the future - it's gonna be great!This episode features a couple we met while attending a conferen…

We have recorded over 3 years' worth of outstanding episodes and had so many awesome guests, so as we start season 4 - we have a new sponsor from our friends at Watson Consoles, who are planning some great events with us in the future - it's gonna be great! We met this week's guest at a FOP event in Nashville and thought his non-profit endeavor is …

This episode features our latest sponsor - Watson Consoles - we're talking the latest in Communications Center furniture and what's on the horizon as far as technology, ergonomics and what they offer.They have a Special FREE Thank You gift for 911 Dispatchers, simply visit watsonconsoles.com/badge or scan the QR code. It's a limited edition and onl…

Exciting news today – we’re so happy to announce that we have a new We Speak Dispatch sponsor, “Watson Consoles”. They have a Special Thank You for 2023 National Telecommunications Week - a free collectible badge! Visit watsonconsoles.com/badge Available through June 4th, 2023 Today’s fun episode is our salute to NPSTW (Dispatch Week) – we have som…

Are you coming up on retirement, or have you been thinking about it – this episode is all about retirement, succession planning and the importance of being ready to retire when the time comes. We have a special guest joining us today to share his advice. Don’t forget to like our Facebook & Instagram pages and subscribe to our YouTube page for our l…

We’ve had today’s episode ready to go for a while, and today is the day, we were contacted by Derek several months ago to discuss being the new guy in dispatch. We had such a fun time and hopefully he was able to gain some valuable insight from the 80+ years of experience on the panel. Don’t forget to like our Facebook & Instagram pages and subscri…

Hey Young Professionals! Today’s awesome episode features Toby who is a member of the Young Professionals association and discusses what it does and how you can join. We definitely had some fun with him during the episode – enjoy! Let us know what you think, leave us a comment or question. Please tell your friends about We Speak Dispatch – we have …

Welcome to 2023 – we have a few of our We Speak Dispatch episodes that haven’t been posted due to the holiday season. So, today’s awesome episode is talking about Active Shooters and how dispatch plays a key role in communications. Our special guest, Heath gives us a first-hand account of the Greenwood Park Mall shooting from July 2022. He provides…

This is our traditional holiday gift exchange - we have such a fun time secretly sending our WSD Crew gifts and then guessing who sent them!! Make sure you are spreading cheer in your 911 center this year-- watch this episode to see how fun a secret gift exchange can be. This past year has been absolutely GREAT, and our program is getting better al…

Merry Christmas & Happy Holidays from your friends at We Speak Dispatch! On this short bonus episode we are joined by Ricardo from Within the Trenches to wish everyone a Merry Christmas! We've had another GREAT year and passing 20,000 podcast plays - we appreciate all of our past guests! We have so much more in the next few months - stay tuned for …

Doug and Jill with Showalter and Company are a huge part of We Speak Dispatch. This episode features the winners from the Showalter and Company Holiday Cheer contest and several of the We Speak Dispatch panelists. Join Showalter and Company and some members from the We Speak Dispatch crew as we speak to the winner Laura & Leah who nominated her for…

Our newest episode features a Texas dispatcher who has a very personal connection to the Uvalde, TX shooting tragedy. She grew up Uvalde, attended the school involved and still has local friends and family members in the town. Take a listen and you may just learn a thing or two. Give us 15 minutes & we'll get you talking! Find us on your favorite p…

Enjoy our latest episode, we have a special guest who is not only a 9-1-1 Professional, but she is also a published author. Her children’s book brings together two of her passions, 9-1-1 and her love of reptiles. This episode was so fun, and so unique, take a listen and you may just learn a thing or two! Theresa’s contact information: scaleyaddicti…

Happy Halloween! Today’s special episode features our friend Kevin who came up with some awesome Halloween-based Dispatch protocols to handle everything from Vampires to Zombies. We hope you enjoy this fun episode and please leave us a comment on your plans for the holiday? Does your Center allow you to dress up or decorate – let’s see - tag a pic …

Today’s special guests are members of the Lyon County Emergency Communications Center and have become TikTok stars. If you haven’t watched their awesome vids (@lyoncounty911) you really are missing out on some fun stuff. This was a particularly fun episode with the stars - Cassandra & Selena – we discussed a lot of topics and even found out which o…

Today's awesome episode features filmmaker Conrad Weaver who is promoting his latest documentary PTSD 911 - if you haven't heard about it, do yourself a favor and go to the web page. It's a powerful and realistic look at the PTSD phenomenon. Please share this with your friends, co-workers and agency! To learn more visit their website at www.ptsd911…

Today we're discussing Remote Dispatching with a special guest from an agency who is doing it - we have lots of questions & we bet you do too! Send us a question and we'll try to get some answers. Find us on your favorite podcast platform or YouTube, Facebook, & even Tiktok . www.linktr.ee/WeSpeakDispatch…

YOU’VE GOT QUESTIONS! Today we’re answering some viewer submitted questions, along with our special guest, we’re tackling some very difficult questions. Do you have a question for us? Let us know, message us, DM, email and let us know and we’ll do our best to answer them. Tag a friend and let them know what they’re missing! wespeakdispatch@gmail.co…

Today’s special episode is another from our series on those who have gone between public safety and the private sector, and everything they’ve learned along the way. Our guest today is Julie who was a 911 Dispatcher and now works for RapidSOS. Leave us a comment or question – because we’d love to hear from you! Tag a friend and let them know what t…

This special episode features a conversation with Nadine who is a master’s student at Memorial University in Newfoundland, Canada, she has been extensively researching 911 communications centers for her master’s thesis on the impact of organizational culture on the mental well-being of 911 communicators. Having been in dispatch for many years, she …

Today we’re joined by our friend Roger to discuss training, after all he is the APCO International 2022 Trainer Of The Year. Leave us a comment or question – because we’d love to hear from you! Make sure you tag a friend and let them know what they’re missing! Do you want to join us for some fun conversations? Just send us an email and we can make …

During COVID many Communications Centers had to adapt to different kinds of logistical methods to provide continuous 911 dispatching in a safe environment. Our special guest today, Daniel discusses how his Agency not only figured out how to successfully allow remote answering of 911 calls, but how it benefits his center’s staffing. His story is ama…

This is another special episode talking about going from 9-1-1 to the private sector or in reverse. This time we're joined by our friend Jesse who discusses working with 9-1-1 from the outside. Have you gone from 911 to private or reverse - come join in on the conversation and let's talk about your experiences. This fun episode also answers the que…

Today is the first of a series of episodes talking to folks that have gone from Public Sector Jobs to Private Sector Jobs and back again. We’re asking about skills that can be applied to both types of jobs, along with the challenges and differences between working for public safety and then private sector. If you’ve done it, let us know, you could …

Our latest awesome episode features our friend Chris who discusses the many different aspects of fire dispatching. He has a lot of experiences and shares some great stories. Leave us a comment or question – because we’d love to hear from you! If you’re listening, make sure you tag a friend and let them know what they’re missing! Do you want to join…