Najlepsze podcasty z kategorii: Digital Experience Podcast (2024)

1
"Your First" Digital Customer Success Motions with Stijn "Stino" Smet of Whale | Episode 053 57:54

3d ago57:54

57:54

Matik's Scale + CS Virtual Conference: https://bit.ly/scalecs-aturkovic In this special edition, Alex sits down with Stijn "Stino" Smet, Head of Customer Success at Whale.io, the host of *two* customer success podcasts, and all-around loose cannon. He joins Alex (in his studio!) for a very special joint episode of their podcasts to discuss career j…

1
Ep. 305: “Do The Homework” – Advancing FM and Leading the Digitization of the Built Environment with Lynn Baez, IFMA Fellow of McKesson & IFMA’s Global Board 24:20

3d ago24:20

24:20

Lynn Baez, IFMA Fellow is First Vice Chair of the IFMA Global Board of Directors and Enterprise Vice President of Facilities and Workplace at McKesson where she is passionate about advancing FM and cultivating excellent relationships with stakeholders at all levels of dynamic and evolving corporations. Mike Petrusky asks Lynn about the world of wor…

1
State of the Industry and Promise of AI with Jeff Heckler | Episode 052 34:17

10d ago34:17

34:17

Link to Matik's Scale + CS Virtual Conference: https://bit.ly/scalecs-aturkovic. Today, I'm joined by Jeff Heckler - a CS veteran with a lot of wisdom to share around the state of the industry, the AI tools with the most promise, and Slack overwhelm. In this episode, we cover a wide variety of topics, including: 00:00:00 - Welcome To The Digital Cu…

1
Ep. 304: “Don’t Be Left Behind” – Strategies for an Unprecedented Time of Change in Facility Management and the Workplace with Lorri Rowlandson of BGIS 21:35

10d ago21:35

21:35

Lorri Rowlandson is Senior Vice President of Strategy and Innovation at BGIS where she is passionate about sustainability and applying innovation towards solutions while “nerding out” on how AI is transforming the workplace. Mike Petrusky asks Lorri to share her latest insights on the future of work and how FM leaders should focus on essential skil…

1
Emotional Intelligence in Digital and Treating Customers Like Humans with Jenelle Friday | Episode 051 51:13

17d ago51:13

51:13

Jenelle Friday of Forecastable and the Customer Success Collective’s “CS Leader of the Year” for 2023 is someone who is easily liked. She's hyper-in tune with what makes people tick, and is even the author of her own framework on emotional intelligence in customer success. In this wonderful chat, we talk about: 00:00 - Caring for your customers 02:…

1
Ep. 303: “One of Many Tools” – Understanding How Organizational Design Connects To Workplace Strategy with Arnold Levin of Gensler 25:59

17d ago25:59

25:59

Arnold Levin is Director of Strategy at Gensler where he is combining experience in design strategy and organizational design to help clients solve the right problem. Mike Petrusky asks Arnold his current views on the world of work and why he believes that workplace problems and solutions are organizational issues, not physical ones. They explore h…

1
Celebrating 50 Episodes: Your Digital Customer Experience Questions Answered | Episode 050 32:15

24d ago32:15

32:15

As we pop the champagne on our 50th show, a heartfelt thank you is in order for every listener & guest who's joined me on this wild ride through the evolving world of digital customer interactions. It's a transformational moment for the show as we shift from focusing on 'Digital Customer Success' to encompassing the broader 'Digital Customer Experi…

1
Ep. 302: “You Have a Role” – Social Sciences for Successful Workplace Strategies with Leigh Stringer of Perkins&Will and Jomal McNeal & Stephen Smith of REWORC 29:19

24d ago29:19

29:19

Leigh Stringer is Global Director of Advisory Services at Perkins&Will, Jomal McNeal is VP of Customer Solutions and Stephen Smith is VP of People Analytics at REWORC where they are passionate about aligning people, place and process for the ultimate workplace experience. Mike Petrusky hosts a conversation about how understanding human behavior and…

1
Customer Engagement with AI and Self-Service Strategies with Kari Ardalan of Qualtrics | Episode 049 40:11

1M ago40:11

40:11

Kari Ardalan of Qualtrics is a staple in the CS community and has been leading scaled motions for YEARS - which is sometime that not a lot of people can say. She also sits on Gainsight's Digital Advisory Board - so yeah, she's qualified to talk about this stuff. :-) In this fantastic conversation, we talk about: Building digital first with humans c…

1
Ep. 301: “The Secrets to Happiness at Work” – Finding Purpose, Belonging and Fulfillment in the Workplace with Tracy Brower, PhD of Steelcase 21:38

1M ago21:38

21:38

Tracy Brower, PhD is Vice President of Workplace Insight at Steelcase and a Senior Contributor for Forbes and Fast Company where she shares her passion for studying work life fulfillment, happiness and the future of work. Mike Petrusky asks Tracy about the upcoming release of her newly updated book, "The Secrets to Happiness at Work", where she del…

1
The Impact of SaaS Economics on CS (Plus Much More!) with Christine Raby | Episode 048 58:20

1M ago58:20

58:20

Christine Raby, Founder of DeliverDelight, brings the heat in this episode where we cover off a very wide range of topics - some CS related and some non-CS related. Christine's background is absolutely fascinating and I've been a fan of her presence both on LinkedIn and TikTok for quite some time now. This episode is full of practical examples and …

1
Digital Advice from a CS OG and Innovator with Irit Eizips of CSM Practice | Episode 047 50:18

1M ago50:18

50:18

Irit Eizips has been in and around CS for a long time. From being in on the ground floor at Gainsight to running her very successful consultancy, she has been a staple in the CS community and consistently produces fantastic content that we all benefit from! In this episode, we get into: Irit’s days at the early-stage Gainsight and the culture of st…

1
Ep. 300: “A Milestone Celebration” – Innovation and Inspiration for Facility Management, CRE, and Workplace Leaders with Kay Sargent, Geoff Snavely, and Sarah Sims, CWP 53:07

2M ago53:07

53:07

Kay Sargent of HOK, Geoff Snavely of MilliCare, and Sarah Sims, CWP of Earthjustice are all past guests of the show and inspiring leaders in our world of facility management, corporate real estate, human resources and the workplace. Mike Petrusky hosts a live roundtable discussion to reflect on where we have been and to explore the changing landsca…

1
Sibling Synergy and Machine Learning in CS with Maarten and Michiel Doornenbal of Churned | Episode 046 39:43

2M ago39:43

39:43

Maarten & Michiel Doornenbal are not only brothers, but also co-founders of Churned! They join me this week for a fantastic conversation about the platform they've built, AI, scorecards and more! Unfortunately, my audio/video didn't record - so you'll here me narrating the episode - but it's kind of fun to switch formats up here an there. In the ep…

1
Ep. 299: “Be Well Lead Well” – Human-Centered Leadership and Creating a Thriving Workplace Culture with Renee Moorefield, PhD of Wisdom Works Group, Inc. 21:26

2M ago21:26

21:26

Renee Moorefield, PhD is CEO of Wisdom Works Group, Inc. and Executive Director at Be Well Lead Well® where she is passionate about empowering leaders to higher levels of personal and collective effectiveness by building brands, workplaces, and leadership capabilities that advance human thriving. Mike Petrusky asks Renee how she helps leaders to un…

1
Applying Common Sense to Digital Customer Experience with Rob Zambito of Success Scaled | Episode 045 55:18

2M ago55:18

55:18

Invariably, when you speak to someone in CS about Rob Zambito, the first comment that almost always comes back is, "He's a good guy". ...and I couldn't agree more. I wouldn't say that I've known Rob for a very long - but the time we've spent both on Zoom and in-person has always been extremely high-quality, funny, impactful, personal and full of gr…

1
Ep. 298: “The Community Table” – How Food Encourages People to Connect and Enhances Workplace Experiences with Stafford McKay of Fooda 22:55

2M ago22:55

22:55

Stafford McKay is VP of Marketing at Fooda where he is passionate about helping organizations create a workplace food program that people love and look forward to every day. Mike Petrusky asks Stafford about navigating the changed waters of flexibility in the workplace and why he believes that empathetic leadership is essential when building our te…

1
Video Micro-Learning at Scale with Delores Cooper of Zendesk | Episode 044 37:42

2M ago37:42

37:42

Not only does Delores Cooper of Zendesk have a pretty amazing back story, she's also doing some pretty amazing things with a small and scrappy team at Zendesk. Short form video has become an increasingly popular medium for distribution of content and Zendesk is utilizing this as part of their digital enablement strategy. In this conversation, we ta…

1
Ep. 297: “You Have That Data” – The Value of Cross-Functional Software Systems in Facility Management with Megan Riley, FMP of STERIS 21:28

2M ago21:28

21:28

Megan Riley, FMP is Global Facilities Services Systems Supervisor at STERIS where she is passionate about empowering her colleagues with the skills and understanding to utilize technology to manage facilities through data-driven decisions. Mike Petrusky asks about Megan's role at STERIS and her journey into facilities management and they explore so…

1
The Power of Hyper-Personalized Content for Customer Success with Nik Mijic of Matik | Episode 043 36:39

2M ago36:39

36:39

Nik Mijic, co-founder of Matik comes to us this week with not only a fascinating back-story, but some great CS-related content as we discuss a wide variety of very timely and important topics. In this episode, we talk about: How Matik automates the creation of content with personalized data, primarily for CS and Sales The current state of the ‘digi…

1
Ep. 296: “Mentorship Unlocked” – The Science and Art of Setting Yourself Up for Success with Author Janice Omadeke, PMP 18:46

2M ago18:46

18:46

Janice Omadeke, PMP is a pioneering serial entrepreneur and author guided by her belief in data-driven decision-making as a cornerstone for strategy, innovation, and cultural transformation. Mike Petrusky asks Janice about her new book “Mentorship Unlocked: The Science and Art of Setting Yourself Up for Success” and how it applies to our current wo…

1
Customer Education and The Digital Journey with Erica Akroyd of Pendo | Episode 042 43:59

3M ago43:59

43:59

I always love talking with people who work within companies that serve the CS community, and this one is no different. Erica was a fantastic guest to have on the show, partly because of the myriad of roles she's played at the company but also because she has done and is doing some pretty cool things in the realm of digital and customer education. I…

1
Ep. 295: “Enhance Our Wellbeing” – How a Culture of Belonging Creates Better Workplace Experiences with Bex Moorhouse of Invigorate Spaces Ltd. 21:20

3M ago21:20

21:20

Bex Moorhouse is Founder and Director of Invigorate Spaces Ltd., a wellbeing consultancy that breathes life into the corporate world through careful curation of workplace culture, environment, and experiences. Mike Petrusky asks Bex about her passion for delivering the spaces and strategies that help workplace leaders to enhance wellbeing and deliv…

1
Data Analysis and Service Recovery Philosophy with Lane Hart of Contentsquare | Episode 041 55:51

3M ago55:51

55:51

Lane Hart of Contentsquare brings to CS a no nonesense approach to ensuring the renewal via strong data analysis combined with a very human approach of customer engagement. He has taken lessons learned from his years in management consulting at IBM forward into a rocketship trajectory in CS at Heap - now Contentsquare. Be sure to grab a pen and pap…

1
Ep. 294: “Worknado” – Reimagining The Way You Work To Live with Author Shane Rodgers 24:28

3M ago24:28

24:28

Shane Rodgers is a Brisbane, Queensland, Australia-based business leader, strategist, marketer and writer with a special interest in how humans work and the future of the workplace. Mike Petrusky asks Shane about the insights and inspiration found in his book, “Worknado: Reimagining the way you work to live” and they discuss how workplace leaders c…

1
AI Driven Digital Customer Success in App Form w/ Dickey Singh of Cast.app | Episode 040 51:22

3M ago51:22

51:22

Dickey Singh, CEO of Cast joins us this week for a bonus episode in which we discover his fascinating journey from a long line of engineering leadership roles to today, where he's leading the charge of AI in CS. We discuss at length what he and his team at Cast.app are doing to help revolutionize digital CS and what the future of all of this techno…

1
Cross Collaborating on the Customer Journey with James Lawson of River Consulting Group | Episode 039 52:07

3M ago52:07

52:07

James Lawson of River Consultancy Group joins us this week in a fun conversation that spans a wide range of topics including a growing sentiment among CS leaders that contributions to the customer journey should be cross collaborative in nature. James is the founder of River Consultancy Group and currently serves as CCO at key Computer Applications…

1
Ep. 293: “Let It Breathe” – Patience, Leadership Lessons and Strategies for Effectiveness in FM with Larry Morgan, CFM, SFP, FMP of SAP 19:27

3M ago19:27

19:27

Larry Morgan, CFM, SFP, FMP is Director of Global Facilities Management and Corporate Sustainability Initiatives at SAP where he is a passionate FM leader with decades of experience. As he returns to the show for the first time in over five years, Mike Petrusky asks Larry to share his updated perspectives on the changing landscape of facility manag…

1
Tearing Down PLG & SLG Walls in Digital CX with Dee Kapila of Miro | Episode 038 49:36

3M ago49:36

49:36

Today's discussion with Dee Kapila is a fascinating insight into the world of building innovative digital programs within a very well known and broadly used organization, Miro. As Global Head of Scaled Customer Experience, Dee leads both digital and customer education functions. Her talk last year at Pulse on having SLG & PLG work in harmony for th…

1
Ep. 292: “We Need Each Other” – Embracing Change in Facility Management and the Workplace with Podcast Host Mike Petrusky 22:27

3M ago22:27

22:27

Mike Petrusky recently presented to IFMA’s Legal Industry Council about the latest trends discussed on the podcast while highlighting the workplace innovations that leaders must understand to be successful in 2024. He shares his views on the changing world of facility management, the need for inspirational leadership, the value of community, and th…

1
Driving Community & Scale at LinkedIn with Ezra Zimbler of LinkedIn | Episode 37 45:00

4M ago45:00

45:00

Ezra Zimbler is a long time LinkedIn team member, currently based in Dublin who is driving some really great initiatives and customer facing teams. He's a diversity & equity champion within the halls of LinkedIn as well as without. This is definitely a topic of conversation in this episode, along with LinkedIn's efforts around building customer com…

1
Ep. 291: “Genius Spark” – Reignite Your Life, Your Team and Your Workplace with Author Rex Miller 21:33

4M ago21:33

21:33

Rex Miller is an author and high-performance guru with decades of coaching experience and a passion for bringing teams together to tackle significant challenges and make a real impact on the world. Mike Petrusky asks Rex about his new book, “Genius Spark: Reignite Your Life” and how it might help facility management and workplace leaders unlock the…

1
Hiring for Digital CS and the State of the Job Market with Sara Roberts of Bayview Talent | Episode 36 55:29

4M ago55:29

55:29

Sara Roberts (Bayview Talent and host of Success Unscripted) may not immediately jump out to you as an obvious guest of this podcast. No, she doesn't run a digital CS function nor does she have a rich history in CS. What she does have is her finger on the pulse for growing and scaling CS teams as that is her recruiting agency's specialty. As such, …

1
Diversifying and Digitizing Customer Success with Annie Dean of RecastSuccess | Episode 035 50:47

4M ago50:47

50:47

Reminder! Enter for a Gold Pass to the CS Festival in Austin: Leave a review the podcast and send a quick screenshot to alex@digitalcustomersuccess.com Go to this LinkedIn post and Like it: https://www.linkedin.com/feed/update/urn:li:activity:7152780848642068480 Leave a comment on that same post. Easy! Today's Guest Annie Dean of RecastSuccess is a…

1
Ep. 290: “Take The Lead” – A Podcast Crossover with IFMA’s Connected FM featuring Global Chair Dean Stanberry, SFP, CFM 22:41

4M ago22:41

22:41

Dean Stanberry, SFP, CFM is the current Chair of IFMA’s Global Board of Directors where he is passionate about representing Facility Management and striving to make a difference by applying his collective skills and experience toward advancing the FM profession. On this special podcast crossover episode with the “Connected FM Podcast”, the tables a…

Podcasty warte posłuchania

Digital Experience Podcast

Podcasty warte posłuchania

Skrócona instrukcja obsługi