The Michael Dukes Show podcast

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Insights Unlocked

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How Anthropologie gets omnichannel right (and what to learn) 27:29

13 dni temu27:29

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27:29

Episode web page: https://tinyurl.com/2b3dz2z8 ----------------------- Rate Insights Unlocked and write a review If you appreciate Insights Unlocked , please give it a rating and a review. Visit Apple Podcasts, pull up the Insights Unlocked show page and scroll to the bottom of the screen. Below the trailers, you'll find Ratings and Reviews. Click on a star rating. Scroll down past the highlighted review and click on "Write a Review." You'll make my day. ----------------------- In this episode of Insights Unlocked , we explore the evolving landscape of omnichannel strategies with Kate MacCabe, founder of Flywheel Strategy. With nearly two decades of experience in digital strategy and product management, Kate shares her insights on bridging internal silos, leveraging customer insights, and designing omnichannel experiences that truly resonate. From the early days of DTC growth to today’s complex, multi-touchpoint customer journeys, Kate explains why omnichannel is no longer optional—it’s essential. She highlights a standout example from Anthropologie, demonstrating how brands can create a unified customer experience across digital and physical spaces. Whether you’re a marketing leader, UX strategist, or product manager, this episode is packed with actionable advice on aligning teams, integrating user feedback, and building a future-proof omnichannel strategy. Key Takeaways: ✅ Omnichannel vs. Multichannel: Many brands think they’re omnichannel, but they’re really just multichannel. Kate breaks down the difference and how to shift toward true integration. ✅ Anthropologie’s Success Story: Learn how this brand seamlessly blended physical and digital experiences to create a memorable, data-driven customer journey. ✅ User Feedback is the Secret Weapon: Discover how continuous user testing—before, during, and after a launch—helps brands fine-tune their strategies and avoid costly mistakes. ✅ Aligning Teams for Success: Cross-functional collaboration is critical. Kate shares tips on breaking down silos between marketing, product, and development teams. ✅ Emerging Tech & Omnichannel: Instead of chasing the latest tech trends, Kate advises businesses to define their strategic goals first—then leverage AI, AR, and other innovations to enhance the customer experience. Quotes from the Episode: 💬 "Omnichannel isn’t just about being everywhere; it’s about creating seamless bridges between every touchpoint a customer interacts with." – Kate MacCabe 💬 "Companies that truly listen to their users—through qualitative and quantitative insights—are the ones that thrive in today’s competitive landscape." – Kate MacCabe Resources & Links: 🔗 Learn more about Flywheel Strategy 🔗 Connect with Kate MacCabe on LinkedIn 🔗 Explore UserTesting for customer insights for marketers…

The Michael Dukes Show

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Michael Dukes is a 3rd generation Alaskan and an underpaid radio talk host. He tackles the news of the day with dry wit and humor. As a Libertarian he eschews the same old US vs THEM and LEFT vs RIGHT dichotomy. He also covers things happening in the world of entertainment, sports, pop culture, technology and pretty much anything else shiny that happens to stray across his path. He can be heard daily on the internet at www.michaeldukesshow.com.

1811 odcinków

#Chris Story #Tune In This Weekend #News #Michael Dukes

The Michael Dukes Show

updated 2 dni temu

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1811 odcinków

#Chris Story #Tune In This Weekend #News #Michael Dukes

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The Michael Dukes Show

1
Firearms Friday 4/11/25 | Headlines, calls & Willie Waffle. 1:59:26

2 dni temu1:59:26

1:59:26

Today it's you and me, talking about all the headlines from around the country regarding our favorite topic. We'll also take some phone calls and chat with you on air. Then we'll finish up with Willie Waffle for our entertainment review.

The Michael Dukes Show

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Thursday 4/10/25 | AKLEG's "Pickle" | David Boyle on Teacher Ratio 1:57:20

3 dni temu1:57:20

1:57:20

Today we're going to pick apart the AKLEG House Majority presser, with the actual words of the members and my commentary on it all. We'll also discuss the new salary study. Then in hour two we'll pick it up with David Boyle, education advocate who comes in to talk about the truth about student to teacher ratios.…

The Michael Dukes Show

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Wednesday 4/9/25 | Headlines, Teen Mayhem | Sen Mike Cronk 2:01:20

4 dni temu2:01:20

2:01:20

Today we cover headlines, including more on the budget and AKLEG as well as the madness that seems to be happening with teens, even here in Alaska. Then in hour two we'll jump in with Senator Mike Cronk, who'll give us an update on everything including the latest on AKLNG to Fairbanks and more.

The Michael Dukes Show

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Tuesday 4/8/25 | Rep Sarah Vance on PFD | Headlines | Story's AWOL 1:56:56

5 dni temu1:56:56

1:56:56

Today we start off with Rep Sarah Vance from Homer who comes in to give us the down and dirty on what happened in House Finance with the 'accidental PFD' and what it means for us this year. Then in hour two we'll cover some of the other headlines including the effects of the drop in oil prices and then we'll finish up with discussion on oil prices and the PF fund value drop because Chris Story ditched us.…

The Michael Dukes Show

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onday 4/7/25 | Headlines, The 'Accidental PFD', Discussions, Calls 1:54:26

7 dni temu1:54:26

1:54:26

Today it's you and me and all the headlines from the weekend. We'll talk about the madness that's coming from folks on the 'support education at all costs' crowd and more. Plus we'll take your calls as well to get your take on things.

The Michael Dukes Show

1
Firearms Friday 4/4/25 | Dr John Lott on Non-Lethal Defense | Willie Waffle 1:58:01

10 dni temu1:58:01

1:58:01

Today we start in hour one with Dr John Lott from the Crime Prevention Research Center, who comes in to talk with us about the proliferation of advertising for non-lethal self defense and some of the pitfalls of this line of thinking. We'll also discuss some of his latest work as well. Then in hour two we'll catch some headlines before finishing up with our entertainment critic Willie Waffle.…

The Michael Dukes Show

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Thursday 4/3/25 | Sarah Montalbano on AKLNG | Headlines, Discussions 1:56:04

11 dni temu1:56:04

1:56:04

Today we start off in hour one with Sarah Montalbano from Substack (Montalbano Monday's) where she's got the hot new take on AKLNG and what it means for the state and the nation. Then in hour two we'll cover some headlines and the latest from the legislature as well as a couple of new opinion pieces from Myers and McCabe.…

The Michael Dukes Show

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Wednesday 4/2/25 | Charlie Franz on ARP Censure | Sen Shelley Hughes 2:03:06

12 dni temu2:03:06

2:03:06

Today we've got a full boat, starting with ARP Dist 6 looking to censure both Murkowski and Sen Gary Stevens. We'll discuss with Charlie Franz. Then in hour two we'll chat with State Senator Shelley Hughes on the status of the session.

The Michael Dukes Show

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Tuesday 4/1/25 | JD Tuccille on Jones Act | Story on Fair Tax and PMA 1:54:37

13 dni temu1:54:37

1:54:37

Today we've brought back JD Tuccille from Reason magazine for the latest on the Jones Act and what's happening, comparing Puerto Rico and Alaska and where we need to go. Then in hour two we'll pick it up with Chris Story for an update on his "Fair Tax" proposal before we get our weekly PMA uplift.

The Michael Dukes Show

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Monday 3/31/25 | Headlines, discussions | HEA candidate Matt Bullard 1:59:16

14 dni temu1:59:16

1:59:16

Today we'll cover headlines, including what's happening with Mt Spurr, the AKLEG and more. Then in hour two we'll talk with HEA candidate Matt Bullard about his candidacy and the new rate increase announced this week.

The Michael Dukes Show

1
Firearms Friday 3/28/25 | Headline, Phone Calls | Willie Waffle 1:57:53

17 dni temu1:57:53

1:57:53

Today it's just you and me and a passle of discussions about headlines from around the country. We'll also take phone calls and discuss the rule of 3 and more. Finally we'll finish up with Willie Waffle

The Michael Dukes Show

1
Thursday 3/27/25 - Kenai Fair Gala | Sal Mercogliano on Jones Act 1:56:46

18 dni temu1:56:46

1:56:46

Today we'll visit with Chris Miller and Jim Stearns about this weekends Kenai Peninsula Fair Gala fundraiser and what it helps to supports and the mission on the peninsula. Then in we'll hit a few headlines and jump to hour two where we'll visit with the host of the "What's Happening in Shipping" YouTube channel. Sal Mercogliano to discuss the Jones Act and it's effect on Alaska.…

The Michael Dukes Show

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Wednesday 3/26/25 | Headlines, events | Representative Mia Costello 1:56:47

19 dni temu1:56:47

1:56:47

Today we cover some of the headlines and events from around the state in hour one. Then in hour two we'll visit with Rep Mia Costello from House District 15.

The Michael Dukes Show

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Tuesday 3/25/25 | Brad Keithley's Weekly Top 3 | Story's Lifecoaching 2:00:33

20 dni temu2:00:33

2:00:33

Today we dive into the Weekly Top 3 with Brad Keithley from Alaskans for Sustainable Budgets. This weeks three topics: The Fairbanks News Miner needs to take a remedial finance course; DeLena Johnson is choosing the #OilCos over Alaska families; Why aren't we hearing as much about Cook Inlet gas. Then in hour two I'll recap with some of my thoughts and then as usual we'll finish up with Chris Story for our weekly lifecoaching.…

The Michael Dukes Show

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Tuesday 3/18/25 | Truth Tuesday Top 3 | Inspiring Lifecoaching 1:54:17

21 dni temu1:54:17

1:54:17

Today we do our Truth Tuesday Top 3 with Brad Keithley from Alaskans for Sustainable Budgets. This weeks big 3 topics are: The PF Corp is leaving money on the table; what both the left and the right are missing on the Hillcorp loophole; and will the Senate really act as the fiscal grownup in the room? In hour two we'll recap with some of my thoughts and then finish up with our weekly inspirational visit with Chris Story from Homer.…

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