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Episode 267: Your Non-Attorney Salesperson
Manage episode 434003543 series 2914144
In this episode, Molly delves into the transformative shift within law firms, emphasizing the importance of replacing attorneys in initial consultations with non-attorney salesperson. By not shying away from terms like "sales," "close," and "conversion," she provides a comprehensive guide on how to structure these crucial meetings to avoid giving away too much information prematurely. Molly highlights how empowering team members to take on more significant roles can lead to substantial growth and improved retention.
Key Takeaways:
- Empowering non-attorney team members to handle initial consultations can dramatically improve law firm scalability and efficiency.
A structured shadowing process helps client service coordinators understand the attorney’s role, the client’s perspective, and their responsibilities, leading to better preparation for consultations.
Avoid giving away extensive legal advice before obtaining an engagement agreement and payment to ensure clients have a genuine reason to retain the firm’s services.
Splitting consultations into two meetings allows for better client engagement and ensures that attorneys' time is utilized more effectively.
Trusting and investing in your team’s development can uncover innovative ideas and boost the overall performance and growth of the law firm.
Quote for the Show: "One of the main things, for you, attorneys, is to always replace yourself in your role." - Molly McGrath
Links
Website: https://hiringandempowering.com/
LinkedIn: https://www.linkedin.com/company/hiring&empoweringsolutions/
Law Firm Admin Bootcamp: https://www.lawfirmadminbootcamp.com/
Get Fix My Boss Book: https://amzn.to/3PCeEhk
Ways to Tune In:
Amazon Music - https://www.amazon.com/Hiring-and-Empowering-Solutions/dp/B08JJSLJ7N
Apple Podcast - https://podcasts.apple.com/us/podcast/hiring-and-empowering-solutions/id1460184599
Spotify - https://open.spotify.com/show/3oIfsDDnEDDkcumTCygHDH
Google Podcast - https://podcasts.google.com/feed/aHR0cDovL2ZlZWRzLmxpYnN5bi5jb20vMTc4MTM2L3Jzcw
Stitcher - https://www.stitcher.com/show/hiring-and-empowering-solutions
YouTube - https://youtu.be/U4HnJOFVv8Q
100 odcinków
Manage episode 434003543 series 2914144
In this episode, Molly delves into the transformative shift within law firms, emphasizing the importance of replacing attorneys in initial consultations with non-attorney salesperson. By not shying away from terms like "sales," "close," and "conversion," she provides a comprehensive guide on how to structure these crucial meetings to avoid giving away too much information prematurely. Molly highlights how empowering team members to take on more significant roles can lead to substantial growth and improved retention.
Key Takeaways:
- Empowering non-attorney team members to handle initial consultations can dramatically improve law firm scalability and efficiency.
A structured shadowing process helps client service coordinators understand the attorney’s role, the client’s perspective, and their responsibilities, leading to better preparation for consultations.
Avoid giving away extensive legal advice before obtaining an engagement agreement and payment to ensure clients have a genuine reason to retain the firm’s services.
Splitting consultations into two meetings allows for better client engagement and ensures that attorneys' time is utilized more effectively.
Trusting and investing in your team’s development can uncover innovative ideas and boost the overall performance and growth of the law firm.
Quote for the Show: "One of the main things, for you, attorneys, is to always replace yourself in your role." - Molly McGrath
Links
Website: https://hiringandempowering.com/
LinkedIn: https://www.linkedin.com/company/hiring&empoweringsolutions/
Law Firm Admin Bootcamp: https://www.lawfirmadminbootcamp.com/
Get Fix My Boss Book: https://amzn.to/3PCeEhk
Ways to Tune In:
Amazon Music - https://www.amazon.com/Hiring-and-Empowering-Solutions/dp/B08JJSLJ7N
Apple Podcast - https://podcasts.apple.com/us/podcast/hiring-and-empowering-solutions/id1460184599
Spotify - https://open.spotify.com/show/3oIfsDDnEDDkcumTCygHDH
Google Podcast - https://podcasts.google.com/feed/aHR0cDovL2ZlZWRzLmxpYnN5bi5jb20vMTc4MTM2L3Jzcw
Stitcher - https://www.stitcher.com/show/hiring-and-empowering-solutions
YouTube - https://youtu.be/U4HnJOFVv8Q
100 odcinków
Wszystkie odcinki
×1 Episode 289: Think Like a Lawyer, Act Like an Entrepreneur 29:12
1 Episode 288: Employee to Intrapreneur and a Bigger Paycheck 6:23
1 Episode 287: The Truth About Hiring Without Legal Experience 49:37
1 Episode 286: Transform Your Firm with Daily Progress Reports 22:03
1 Episode 285: Legal Teams, Would You Say You’re Happy in Your Firm? 14:31
1 Episode 284: The Black Hole of Legal Marketing Strategy 6:04
1 Episode 283: When Your Team Doesn’t Report Numbers and Metrics Consistently 13:23
1 Episode 282: Why Operations Need to Stay Out of Recruiting 12:11
1 Episode 281: When Your Team Says They're Tapped Out 8:55
1 Episode 279: Let's Talk About Bandwidth 14:06
1 Episode 277: Transform Your Law Firm: Hire, Streamline, and Retire Successfully 7:41
1 Episode 276: The Secret to Reducing No-Shows and Boosting Law Firm Revenue 13:08
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