Decoding Smart CPG: Neeraj Agarwal Digital Strategy Unlocked podcast

1
AI and Customer Relationships: Connect or Deflect - Guy Nirpaz 34:39

5 weeks temu34:39

34:39

Join our host, Deepak Sharma, for a thought-provoking conversation with Guy Nirpaz, Founder and CEO of Perspective AI. Explore Guy’s insights on AI’s role in customer relationships, balancing efficiency with human connection, and the concept of customer clarity in a digital-first world. Learn how AI can help businesses scale engagement, enhance trust, and drive value, rather than simply automate interactions. Discover actionable strategies for customer success at scale, leveraging AI to bridge gaps, break silos, and optimize relationships. Gain inspiration from Guy’s journey in customer success and his vision for AI-driven transformation in business. An essential listen for digital leaders and innovators looking to shape the future of AI-driven trust and customer relationships.…

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From Chalkboards to Cloud: Digital Transformation in Higher Education 31:23

13 weeks temu31:23

31:23

Join our host, Deepak Sharma, for an engaging discussion with Bharath Prabhakaran, Vice President and Chief Digital Officer at the University of Cincinnati. Explore Bharath’s insights on digital transformation in higher education, including unique challenges such as balancing innovation with regulatory compliance, integrating diverse data systems, and leveraging AI responsibly. Discover actionable strategies through initiatives like the Bearcat Insights program and AI Enablement Community of Practice, aimed at modernizing infrastructure and fostering innovation. Gain inspiration from Bharath’s journey from corporate to higher education, his passion for giving back, and his dedication to driving impactful change. A must-listen for digital leaders and innovators seeking to navigate the complexities of transformation in the academic space while maintaining ethical integrity and fostering inclusivity.…

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Accelerating Healthcare with AI, Balancing Innovation with Ethical Health: Sylvain Hanssen 30:10

16 weeks temu30:10

30:10

Join our host, Deepak Sharma, for an engaging discussion with Sylvain Hanssen, Director of Digital Commerce at Phoenix Group. Explore Sylvain's insights on accelerating healthcare with AI, balancing innovation with ethics, and navigating the complexities of healthcare transformation. Discover strategies for responsibly leveraging AI to improve patient outcomes, enhance healthcare professional workflows, and foster trust in a complex ecosystem. Gain actionable advice on transforming operations, creating impactful digital solutions, and driving change with a positive mindset and practical execution. A must-listen for digital leaders and innovators aiming to redefine healthcare experiences and lead ethical transformations in the digital era.…

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Crafting Seamless Journeys: Digital Strategy Meets B2B Customer Experience - Sunil Unni 31:42

18 weeks temu31:42

31:42

Join our host, Deepak Sharma, for an engaging discussion with Sunil Unni, VP of Digital Marketing, Strategy and Platforms at Avantor. Explore Sunil's insights on crafting seamless journeys for B2B customer experiences, where digital strategy meets procurement efficiency. Dive into strategies for simplifying complex B2B buying processes, leveraging data integration, and fostering innovation with cutting-edge technologies like agent-based AI. Discover actionable advice on building a strong digital foundation, navigating organizational challenges, and creating a future-ready business culture. A must-listen for digital leaders aiming to redefine customer experiences and drive digital transformation.…

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Chat to Conversations Redefined with Digital and Gen AI - Ashish Garg 41:01

20 weeks temu41:01

41:01

Join our host, Deepak Sharma, for a captivating conversation with Ashish Garg, Co-founder & CEO at Eltropy. Discover how Ashish successfully led the transformation of Eltropy, empowering community financial institutions to embrace digital transformation and generative AI. Learn how customer-centered values and a “team of owners” culture were pivotal in reshaping member interactions through anytime, anywhere access, and explore Eltropy’s approach to AI-driven automation, empathy in complex conversations, and ethical leadership in the digital age. Tune in for actionable insights on driving digital transformation and building a future-ready organization—an essential listen for digital leaders.…

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Building a Digital Future: The Overlooked Non-Digital Blocks - Anne Guichard 28:04

28 weeks temu28:04

28:04

Join our host, Deepak Sharma, for a captivating conversation with Anne Guichard, Global Head of Digital Platforms and Transformation at L'Oréal. Discover how Anne successfully led the transformation of Website Factory, overcoming challenges through strong management, creativity, and communication. Learn how non-digital skills were pivotal in turning a near-failure into a global success, and explore L'Oréal’s approach to agile development, AI innovation, and ethical leadership. Tune in for actionable insights on driving digital transformation and building a future-ready organization—an essential listen for digital leaders.…

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Decoding Smart CPG: Neeraj Agarwal 29:28

33 weeks temu29:28

29:28

Join our host, Deepak Sharma, for an insightful conversation with Neeraj Agarwal, CIO at Torani, as they explore the future of consumer goods through the lens of Smart CPG. Discover how AI, IoT, and data-driven insights are revolutionizing product personalization, supply chain optimization, and customer engagement. Neeraj shares his expertise on the evolving role of technology in driving innovation and maintaining the balance between automation and human touch. Tune in for actionable strategies on digital transformation and the future of AI in CPG - a must-listen for digital leaders.…

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Support to Advocacy - The Path to Effortless Customer Experience: Tarun Luthra 23:12

41 weeks temu23:12

23:12

Join our host, Deepak Sharma, for an engaging conversation with Tarun Luthra, Global VP of Customer Experience at SAP. Discover how AI is revolutionizing customer experiences and transforming support functions into revenue drivers. Learn why trust, human connection, and adaptability are more critical than ever in today's digital landscape. Tune in for actionable insights into experience economy, product success, and the future of digital interactions — a must-listen for digital leaders.…

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Democratization of AI - The Key to Digital Transformations in the Enterprise: Markus Zirn 29:35

1 year temu29:35

29:35

Join our host, Deepak Sharma, in an illuminating conversation with Markus Zirn, Chief Strategy Officer at Workato, as they discuss the democratization of AI and its pivotal role in driving enterprise success. Markus highlights the three key patterns fueling AI integration and the core tenets essential for AI-driven transformations. Tune in for actionable insights into GenAI's transformative power to reshape your business processes — a must-listen for digital leaders.…

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Experience Digital – The Dance Between Interactions and Relationships: Martin Mrugal 32:17

1 year temu32:17

32:17

Join our host, Deepak Sharma, in a riveting conversation with Martin Mrugal, Former Chief Operating Officer at Ellucian, exploring the evolving dynamics of digital interactions and relationships. Martin highlights the critical role of AI and machine learning in enhancing predictive analytics and customer engagement. Tune in for actionable insights on integrating technology with human touchpoints to drive customer success.…

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Mary-Beth Donovan on Customer Value Management: How do you apply the right lens to digital? 27:35

1 year temu27:35

27:35

Join our host, Deepak Sharma, in a captivating conversation with Mary-Beth Donovan, Chief Customer Officer at EDB, as they delve into the art of designing impactful customer journeys. This episode unravels the importance of aligning with diverse customer outcomes and harnessing the power of data insights to drive success. Tune in for insightful strategies to elevate your customer experiences, enhancing value and engagement. A must-listen for digital leaders to amplify customer-centric strategies.…

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Security in the Digital Customer Journey: Abhay Solapurkar 33:35

1 year temu33:35

33:35

Join us as our host, Deepak Sharma, sits down with Abhay Solapurkar, Chief Customer Officer at SkyHigh Security, exploring the power of hyper-personalization and fortifying digital security. Discover the five crucial pillars underpinning digital transformation and learn how to leverage cutting-edge digital tools for customer lifecycle management. Tune in to learn how to drive unparalleled customer satisfaction and essential traits for thriving as a leader in the digital age.…

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Customer Success and Digital – One Family: Maranda Dziekonski 24:36

1 year temu24:36

24:36

Join us as our host, Deepak Sharma, sits down with Maranda Dziekonski, Senior Vice President of Customer Success at Datasembly, as they navigate the intersection of leadership, innovation, and digital strategy. Maranda shares her remarkable journey, from overcoming early challenges to spearheading customer success in the ever-evolving world of startups. Discover Maranda's unique approach to blending digital innovation with customer engagement. Don't miss this insightful conversation on harnessing digital transformation to drive business growth and customer satisfaction.…

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Drew Patel on AI's Transformative Journey: From Children's Toys to Life-Saving Pharma 22:11

1 year temu22:11

22:11

In this fresh episode of "Digital Strategy Unlocked," host Deepak Sharma dives headfirst into the intricate and enthralling universe of artificial intelligence. With AI's expansive reach, from its whimsical integrations in toys to its revolutionary implementations in the pharmaceutical realm, the episode promises a comprehensive exploration. We're privileged to have Drew Patel, North America's digital maestro from Bayer, to guide us on this enlightening journey. Prepare to demystify the multifaceted world of AI, shedding light on its playful beginnings and its transformative potential in healthcare. Gear up for a captivating discourse that bridges the gap between playful innovations and life-altering solutions. Don't miss out on this dynamic conversation that seeks to unlock the true essence of AI in our lives. Bio: Drew is a seasoned IT and digital professional with over two decades of experience, especially in CPG and retail. He currently serves as the North America Digital Lead at Bayer and has previously held key roles at Amazon and Babies R Us.…

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Mastering the Art of Digital Leapfrogging: Sarah Venning, Former CDO, Pret A Manger 30:34

2 years temu30:34

30:34

Join us as our host Deepak Sharma sits down with a key figure from Pret A Manger, Sarah Venning, Former Global Chief Digital Officer, exploring their innovative leapfrogging strategy in the digital world. Discover how Pret leverages the power of digital transformation to create seamless customer experiences. Learn about the importance of how brands can adapt to a hybrid world where customers live both physical and digital lives. Tune in to discover the mindset shift that has enabled leaders like Sarah to create ground-breaking digital propositions. Don't miss this insightful conversation on balancing physical and digital channels.…

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