The Regifting Extravaganza #4: Kristi Faltorusso (previously aired Jul 10, '24)
Manage episode 453611313 series 3578812
Kristi Faltorusso is as successful as they come in customer success. And yet, she too still struggles to unlock the perfect CS / Sales relationship.
⏱️ Timestamps:
00:00:00 - Kumbaya b-----es
00:02:30 - Giving Kristi her flowers
00:03:15 - Collaboration with sales challenges
00:04:35 - The tension between CS and sales
00:05:22 - JP’s approach to sales relationships
00:07:03 - Rob’s counterintuitive solution
00:09:30 - Importance of feedback mechanisms
00:11:00 - Like, comment, and subscribe!
📺 Lifetime Value: Your Destination for Customer Success content
Subscribe: https://lifetimevalue.link/youtubesub
Website: https://www.lifetimevalue.show
🤝 Connect with the hosts:
Dillon's LinkedIn: https://www.linkedin.com/in/dillonryoung
JP's LinkedIn: https://www.linkedin.com/in/jeanpierrefrost/
Rob's LinkedIn: https://www.linkedin.com/in/rob-zambito/
👋 Connect with Kristi Faltorusso:
Kristi's LinkedIn: https://www.linkedin.com/in/kristiserrano/
Mentioned in this episode:
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