))
It’s no secret that business owners want to receive positive reviews and customers want to have a positive experience. In Behind the Review, Yelp and Entrepreneur dig a little deeper on both accounts. Hosted by Yelp’s Small Business Expert, Emily Washcovick, Behind the Review features conversations with reviewers and business owners about their experiences—whether it was one star or five stars—giving listeners behind-the-scenes insights into what was really going on. Restaurants, plumbers, f ...
…
continue reading
A true crime podcast with a different point of view. Every week, Alice and Brett bring their unique perspective as prosecutors to the most famous cold case mysteries of all time. Murder, mayhem, disappearances, you name it. If it's true crime, they're on the case. Custom case art by Hannah Hill. https://instagram.com/serious_moonlite?igshid=lhy8ijowoc9p
…
continue reading
Exploring both the practical realities and the exciting alternate realities that can be unleashed through cloud driven transformation and cloud native living and working. Each episode, our hosts Dave, Sjoukje & Rob talk to Cloud leaders and practitioners to understand how previously untapped business value can be released, how to deal with the challenges and risks that come with bold ventures and how does human experience factor into all of this? They cover Intelligent Industry, Customer Exp ...
…
continue reading
A custom podcast from RNZ
…
continue reading
Official podcast for the custom harvesting industry brought to you by U.S. Custom Harvesters, Inc. Listen in as Mandi and our guests chat about their experiences and the current state of affairs!
…
continue reading
The show for SaaS marketers and product people. We talk with industry experts about email automation, marketing, content, and product strategy.
…
continue reading
Customer Service is a podcast by Canoe Club where we ask and answer questions with guests about style, culture, and more.
…
continue reading
Assorted stories from NPR
…
continue reading
This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX. Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed. If you enjoy the ...
…
continue reading
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
…
continue reading
Welcome to Customer Growth Sessions, presented by Intergrowth. We discuss techniques to build and scale systems that boost profitability for up-and-coming ecommerce businesses.
…
continue reading
Welcome to Scale Tale, the podcast that takes you on an exciting journey through the world of customer success. Let’s go beyond theory and explore real-life case studies and examples, unveiling the strategies that drive sustainable revenue growth for businesses. Have you ever wondered how top CS leaders achieve remarkable success? We'll reveal their tactical tips and insider secrets, empowering you to supercharge your CS strategy. From building customer-centric cultures to measuring success ...
…
continue reading
The Voice of car culture, a podcast powered by Murpho’s Publishing, the folks who bring you Car Kulture Deluxe and Ol Skool Rodz magazines. This show features all the latest and greatest in the world of kustom cars, lowbrow art, pinup troupes and more. If its chopped, dropped, nosed and decked, we’re probably looking for its story. For the enthusiast of both car culture and the lifestyles that go hand-in-hand, pull up a chair in the shop and welcome to...the Custom Kulture Rodcast! Music cre ...
…
continue reading
This is The Customer Wins podcast where business leaders discuss their secrets and techniques for helping their customers succeed and in turn grow their company.
…
continue reading
Welcome to Retain: The Customer Retention Podcast! Join host Lauren DeSouza on her journey to discover the power of retaining customers. Accompanied by marketing experts, this podcast will demystify customer retention and deep-dive into how international companies are using it to keep their customers coming back for more.
…
continue reading
Great Tips for Starting and Running Your Custom Apparel Business
…
continue reading
The Unchurned podcast brings you the stories that will help you forge incredible customer relationships, prevent churn, & build institutional knowledge. The CS & BS series is a part of the Unchurned podcast wherein, with each episode, our hosts - Kristi Faltorusso, Jon Johnson, Josh Schachter, and special guests uncover the secrets of top leaders and innovators of companies so that you can advance your career and the performance of your customer success team. Unchurned, and the CS&BS series, ...
…
continue reading
Earn Trust & Win More Customers In The Age Of AI. We believe that the future of marketing is buyer education. When you obsess about your customers’ needs, you can start producing the content they’re hungry for. This is how to build trust and close deals in the digital age. This is the pathway to Endless Customers. An IMPACT podcast.
…
continue reading
From the author of Fanatical Prospecting and the company that re-invented sales training, the Sales Gravy Podcast helps you win bigger, sell better, elevate your game, and make more money fast.
…
continue reading
Helping you through the morass of language & hype surrounding Data Science, Analytics & Customer Insight. Each episode is an interview with a leader who is really delivering value from data. (Our music is "Being Happy" from Purple Planet Music)
…
continue reading
PolyAI's CEO/co-founder Nikola Mrkšić and team invite guests to candidly discuss trends and tech in AI, voice throughout the enterprise, and nailing the customer experience.
…
continue reading
Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.
…
continue reading
A show where we learn about and share everything concerning long range shooting and custom rifle building. To support the show don't forget to visit our Patreon Page, We really appreciate all the members who help support the show. Brought to you by Wolf Precision, Inc. and your host Jamie Dodson. Visit out website at www.wolfprecision.net
…
continue reading
Loyalty360 is the association for customer loyalty. We bring together the best loyalty-focused professionals from technology and service suppliers and brands under one roof. Through Loyalty360, these professionals find invaluable resources, networking opportunities and guidance provided by internal thought leaders and brands/suppliers on the cutting edge of customer loyalty.
…
continue reading
The podcast of custom motorcycle aficionado, entrepreneur, motorcycle journalist and enthusiast Jason Hallman
…
continue reading
Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!
…
continue reading
Come join the CXNation and listen the CXChronicles Podcast! Each week we discuss all things related to customer experience, customer service, customer success & inside sales for today's world. Listen on your favorite podcast player today!Each week CXCP hosts amazing customer focused business leaders and dives into customer experience weekly updates, ideas for growing your business and team, CX SaaS news and industry updates and provides tons of value-first insights from industry leaders. CXC ...
…
continue reading
Master Fabricators and Custom Car Builders Tim Lajambe and Rob Mosser get together with Ufuoma Elvis from The Golden Drive to talk about all things cars, modifications, engines, body work, metal work, the industry and more. Trick Factory Customs is a premier fabrication and body shop located in Coquitlam, British Columbia, specializing in metal shaping, welding, paint and body, upholstery and fabrication. You can check out our Youtube channel here to watch our videos: https://www.youtube.com ...
…
continue reading
Humans of CX is a podcast on a mission to have conversations with the world's leading customer experience experts to help CX professionals humanize their approach, placing empathy at the center of the experience.
…
continue reading
How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here t ...
…
continue reading
The show about finding your very first customers. Learn sales, marketing, growth hacking, and customer acquisition strategies from real entrepreneurs and sales experts. Building a business that solves problems and creates jobs makes the world a better place. But it all starts with finding your very first customer. Hosted by Paris Vega, a digital marketer and entrepreneur with 20 years of experience.
…
continue reading
1
Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Dr. Joseph A. Michelli
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
…
continue reading
Thought-provoking interviews designed to share real and actionable insights from founders, C-level executives, and thought leaders hosted by marketing insider Joshua Carlsen.
…
continue reading
Join me each week as we dive into the inner workings of our brain and business to maximize our potential while we sip our favorite cocktails. Grab a glass, let's talk business.
…
continue reading
Welcome to Paolo Fabrizio's podcast show about Digital Customer Service. Read more on https://customerserviceculture...
…
continue reading
The Bank Customer Experience Podcast offers a view into the hot topics affecting the banking world.
…
continue reading
Upshot.ai is an omnichannel, customer engagement and gamification platform. With our passion for transforming business with customer engagement and gamification, we take ownership and obsess over every minute detail. This podcast is dedicated to helping business owners, marketers and product managers to understand the art of creating great customer experiences.
…
continue reading
Insights, ideas and inspiration from the world of Customer Experience. With particular emphasis on people, brands and experiences which are 'superhero' like in their status. Either they define best in class or are pushing the boundaries for the next generation of customer experience.
…
continue reading
When it comes to remodeling your home, there’s no one-size approach to style. Crafting your living space into your ideal haven demands innovation, skill, and meticulous attention to detail. Whether you envision classical refinement or contemporary flair, our team of certified design experts is dedicated to excellence in every endeavor, promising a smooth and gratifying remodeling journey. Embark on your path to a stunningly transformed home by scheduling a complimentary consultation with us ...
…
continue reading
Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
…
continue reading
Welcome to the Delighted Customers Podcast, your go-to resource for practical insights and thought leadership in enhancing customer experiences. Recently ranked in the top 20 on Apple’s Management charts in the US, we bring you discussions with top experts aimed at empowering leaders to elevate customer experience.
…
continue reading
1
The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Colin Shaw, Beyond Philosophy LLC
We believe you should laugh and learn! 'The Intuitive Customer' podcast achieves this. Hosted by Colin Shaw, recognized as one of the top 150 business influencers by LinkedIn, where he has over 283,000 followers, and Prof. Ryan Hamilton, Emory University, discusses how you can improve your Customer Experience and gain growth. This review sums up: "The dynamic between the two hosts makes this podcast. Each brings a unique take on the topic and their own perspective and plays off each other se ...
…
continue reading
The Business Lab is a sponsored podcast produced by Insights, the custom content division of MIT Technology Review. The Business Lab podcast features a 30-minute conversation with either an executive from the sponsor partner or a technologist with expertise in a relevant technology area. The discussion focuses on technology topics that matter to today’s enterprise decision-makers. Laurel Ruma, MIT Technology Review’s custom content director for the United States, is the host.
…
continue reading
Learn from Leaders (Chick-fil-a, The Ritz-Carlton, Crumbl Cookies, Zappos, Google, and Disney), best-selling authors (Matt Dixon, Laura Gassner Otting, Kindra Hall, Joey Coleman), and other fascinating people like Hostage Negotiators, Authors, Scientists, TEDX Speakers, and Researchers. Each episode features topics like Customer Experience, Employee Experience, Customer Journey, Customer Service, Employee Experience, Contact Center, Culture, Personalization, Storytelling, and more. The host ...
…
continue reading
Anaphora Radio - A Coptic Orthodox Radio App
…
continue reading
Chris Doelle provides short marketing message that you can use right now!
…
continue reading
Ever wondered how to use your experience to start or grow a business? The First Customer intimately dissects successful entrepreneurs journeys to their first customer. Learn from practical real-life examples of regular people transforming into superheroes by starting their own business. Buckle up … the rocket is taking off!
…
continue reading
1
The Panel with Anna Dean and Alan McElroy (Part 2)
23:10
23:10
Na później
Na później
Listy
Polub
Polubione
23:10
Tonight on The Panel, Wallace Chapman and panellists Anna Dean and Alan McElroy discuss a new survey showing renter despair in Queenstown and parent volunteers in junior sports. Also, we open up the Friday mailbag and respond to your feedback from the past week.
…
continue reading
Nick and Sonia from Gennie Shifter join us on S4 E6! We talk about how the Gennie Shifter name originated, to Nick and Sonia acquiring the company in 2020, to now selling their amazing USA made shifters GLOBALLY! To all the small business owners out there, custom kulture builders and enthusiasts you need to check this out. One highlight of the conv…
…
continue reading
1
Driving Customer Loyalty by Zigging When Others Zag
3:51
3:51
Na później
Na później
Listy
Polub
Polubione
3:51
This episode explores the strategies behind Macquarie Technology Group's success, as detailed in Joseph's new book "Customer Magic." It underscores the necessity for organizations, regardless of size, to create value through people, process, and technology. Macquarie exemplifies how challenging the status quo, focusing on customer-centricity, and o…
…
continue reading
1
What role does community play in customer retention?
6:47
6:47
Na później
Na później
Listy
Polub
Polubione
6:47
Discover how community building can transform customer retention with experts Vaishali Dialani from Konabos and Krishna Chaitanya from Upshot.ai.
…
continue reading
1
#82: The Role of Qualitative Research in Experience Design with Jennifer Ashman, Principle, CX Certified
40:36
40:36
Na później
Na później
Listy
Polub
Polubione
40:36
Jennifer Ashman is a CX thought leader and experience design expert. She has been in the field for over two decades and is a Professor of Practice at Michigan State University, where she teaches Experience Design in the Master's Degree program in Customer Experience Management. Jennifer shares some real world examples to help make the conversation …
…
continue reading
1
Episode 196 - Overcoming Struggles of Growing a Business
40:32
40:32
Na później
Na później
Listy
Polub
Polubione
40:32
In this compelling follow-up episode of Custom Apparel Startups, we're delighted to welcome back Howard Potter, of A&P Master Images, for another deep dive into the world of custom apparel. This time, Howard sheds light on the troubles encountered when starting a t-shirt business and shares invaluable advice for both new and established entrepreneu…
…
continue reading
1
Making a Custom Bodykit Yourself
1:05:50
1:05:50
Na później
Na później
Listy
Polub
Polubione
1:05:50
On this episode we discuss Creating a Custom Bodykit Yourself Email us at media@trickfactory.com for any questions, inquiries or sponsorship opportunities You can check out our Youtube channels here to watch our videos: https://youtube.com/@TrickFactory https://youtube.com/@ModifywithTFC Follow us on Social Media: https://www.instagram.com/trickfac…
…
continue reading
1
Sell Better: How To Close Deals Efficiently & Effectively
25:27
25:27
Na później
Na później
Listy
Polub
Polubione
25:27
Ep.28 - The secret to a better meeting and faster close is simple, says Marcus Sheridan. In this episode, Marcus explains how "assignment selling" can completely change the game for salespeople and customers alike. —————— Check out the full article here 👉 https://www.impactplus.com/blog/how-to-close-deals-efficiently-and-effectively…
…
continue reading
1
Intersecting Customer Success and Account Management for Value Delivery ft. Emily Lockhart (Percona)
35:48
35:48
Na później
Na później
Listy
Polub
Polubione
35:48
Emily Lockhart, VP of Customer Success at Percona, joins the hosts Kristi Faltorusso, & Josh Schachter. They discuss the importance of value delivery in partnerships, building proactive customer relationships, utilizing AI and technology to enhance efficiency, and automating playbooks, hiring for CS roles. Kristi also explains the differenc…
…
continue reading
1
Custom Harvest Hype, Season 2 Episode 6: The Wives series, Part 4
31:02
31:02
Na później
Na później
Listy
Polub
Polubione
31:02
Mandi goes through weather updates and interviews the fourth wife in a series, Lori Lemmenes. Lori and her husband, Roy, operate a forage business in Wisconsin! Also featuring updates from the US Custom Harvester association office.Autor: US Custom Harvesters, Mandi
…
continue reading
Reintroduction Podcast
…
continue reading
In this episode of our podcast we’ll reveal some insightful tips on how you can add luxury to a small bathroom in your home. Remember, even a small bathroom can be a space of splendor in your home.Visit the showroom nearest you, we have locations in Scottsdale and Mesa, AZ, for your convenience. Contact Premier Kitchen & Bath today to schedule your…
…
continue reading
1
Loyalty360 Loyalty Live | Sukumar Muthya, Ansira
26:24
26:24
Na później
Na później
Listy
Polub
Polubione
26:24
Ansira is an independent, global marketing technology and services company with clients across B2B, B2C, and B2B2C industries that leverage the company’s suite of proprietary technology platforms across website, media, and channel partner marketing. Ansira guides clients operating in distributed ecosystems to connect with their customers, fostering…
…
continue reading
1
Challengers Talk, FMK, & Met Gala Themes
1:08:06
1:08:06
Na później
Na później
Listy
Polub
Polubione
1:08:06
Chase and Timothy talk about the movie Challengers, F***, Marry, Kill, & Met Gala Themes. Follow: Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
…
continue reading
1
Celebrating 50 Episodes: Your Digital Customer Experience Questions Answered | Episode 050
32:15
32:15
Na później
Na później
Listy
Polub
Polubione
32:15
As we pop the champagne on our 50th show, a heartfelt thank you is in order for every listener & guest who's joined me on this wild ride through the evolving world of digital customer interactions. It's a transformational moment for the show as we shift from focusing on 'Digital Customer Success' to encompassing the broader 'Digital Customer Experi…
…
continue reading
1
CRM Lead at TikTok: Airbnb's Secrets to Marketing Success, Understanding Customer Preferences & Using AI to Gain a Competitive Edge
29:28
29:28
Na później
Na później
Listy
Polub
Polubione
29:28
In this episode of Retain: The Customer Retention Podcast, Lauren DeSouza talks with Giovanni Zacchia, an experienced Growth Marketing Lead and Senior CRM Lead at TikTok. Together, they discuss keeping up with technology in CRM, using AI to gain a competitive edge, and leveraging mobile technology to improve customer service. Giovanni has a vast am…
…
continue reading
1
Building Your Company's Voice of Customer Dashboards & Reporting
13:58
13:58
Na później
Na później
Listy
Polub
Polubione
13:58
Hey CX Nation, In this week's CXWeekly Update we walk through some ideas, goals & CTAs to begin building your company's Voice of Customer Dashboards & Reporting. VOC or voice of customer has become an extremely popular topic with customer focused business leaders across the globe. There's so much software out there today that companies use and it b…
…
continue reading
1
The First Customer - Startup and Franchising magic with Karim Kerachni
29:44
29:44
Na później
Na później
Listy
Polub
Polubione
29:44
In this episode, I was lucky enough to interview Karim Kerachni, Co-founder of Steamates and head of franchise development for Massachusetts at PropertyGuys.com. Karim shares insights into his entrepreneurial journey and unique approach to productivity while traveling the world. Born in Canada and raised in France, Karim's upbringing in a family of…
…
continue reading
1
Networking Like a Pro: Matt McCoy’s Secrets to LinkedIn Success
33:26
33:26
Na później
Na później
Listy
Polub
Polubione
33:26
Matt McCoy is the Co-founder and CEO of Jobby, a company that specializes in helping individuals build thought leadership content on LinkedIn. A serial entrepreneur, he started his entrepreneurial journey at 18 with a barbecue cleaning business, securing a half-million dollar investment deal on national TV while still in college. After selling that…
…
continue reading
1
How to Use Psychology to Build Customer Loyalty That Creates ROI
30:52
30:52
Na później
Na później
Listy
Polub
Polubione
30:52
In this episode, Colin and Ryan tackle a listener's question about the psychology of customer loyalty, delving into its emotional and relational aspects. Loyalty, they explain, goes beyond mere repetition of behavior; it is rooted in deep emotional attachment and often requires sacrifice. Drawing parallels to personal experiences, such as loyalty t…
…
continue reading
1
56: Jeremy Parker, Co-Founder of Swag.com & Swag Space
44:06
44:06
Na później
Na później
Listy
Polub
Polubione
44:06
Show Notes & Links: https://parisvega.com/56-jeremy-parker-swag-space/ Discover how Jeremy’s innovative approach to customer acquisition and branding propelled Swag.com to become the fastest-growing company in its sector, ultimately leading to its acquisition by Custom Ink. Now at the helm of Swag Space, Jeremy shares invaluable insights into start…
…
continue reading
1
Driving Innovation in Customer Success with the 70-20-10 Methodology
35:55
35:55
Na później
Na później
Listy
Polub
Polubione
35:55
What is the 70-20-10 framework and how can business executives leverage it for organizational growth and optimization? Tomer Laks, CEO & Founder of Kapability Group, offers a roadmap for profound organizational transformation in this episode! Key Highlights: 🔸 Explore how the 70-20-10 framework enhances change management, communication, transparenc…
…
continue reading
1
S2 E9: Simon Jury (skill = Instinct)
43:59
43:59
Na później
Na później
Listy
Polub
Polubione
43:59
For episode 9 of our new season, I'm joined by Dr. Simon Jury who is Vice President of Data & Analytics at ASDA (a leading retailer here in the UK). Simon has decades of experience in the industry and learned his trade at some of the leading names in the world of CRM and data analytics. During this conversation, you'll hear us explore Simon's techn…
…
continue reading
1
Revenue-centric customer success culture w/ Maranda Dziekonski
34:31
34:31
Na później
Na później
Listy
Polub
Polubione
34:31
CS is evolving, with a push towards revenue. While focusing on nurturing the customer relationship, CSMs are now tasked with making sales. Balancing the art of creating an excellent customer experience along with revenue generation is a herculean task. Maranda Dziekonski, SVP, CS & Ops at Datasembly, joins Mausmi Ambastha,on this episode of the Sca…
…
continue reading
1
229: Embracing Change and Mastering Entrepreneurship: Insights from Editor-in-Chief of Entrepreneur Magazine with Jason Feifer
28:08
28:08
Na później
Na później
Listy
Polub
Polubione
28:08
Jason Feifer is the editor in chief of Entrepreneur Magazine, a nonstop optimism machine, and a widely recognized authority on business and how people navigate change. He is the author of the best-selling book Build For Tomorrow, a startup advisor, and host of the podcast Help Wanted and Problem Solvers. LinkedIn name him a “Top Voice in Entreprene…
…
continue reading
1
Scaling a Business Through Community Education with Bill Spohn, President and CEO of TruTech Tools
26:40
26:40
Na później
Na później
Listy
Polub
Polubione
26:40
Today, join us for an insightful discussion with Bill Spohn, President and CEO of TruTech, as we delve into the world of HVAC and building science technology. Bill shares his expertise on customer growth, business strategies, and community building in the HVAC industry. Explore how Bill's journey in the industry has led to success and innovation in…
…
continue reading
1
Strategically Addressing Low-Volume Customer Concerns
11:30
11:30
Na później
Na później
Listy
Polub
Polubione
11:30
"Where should unique customer experiences fit in our prioritization of projects, and how do we show value in situations where the number of customers impacted may not be high?" Discover the paramount importance of empathy in crafting a brand's reputation and fostering unwavering customer loyalty, especially through the delicate handling of unique c…
…
continue reading
1
Episode 191 - Documenting over three decades of shooting and training, The Online Long Range Shooting School!
30:55
30:55
Na później
Na później
Listy
Polub
Polubione
30:55
In this episode I would like to share with you personally why I have worked so hard in documenting our shooting school to put online and to share. This is the story of Wolf Precision and Jamie Dodson as we grew through the years in our ability to do and eventually teach. Now, as I get older I would like to document all that we have learned to share…
…
continue reading
1
Customer Experience Superheroes - Series 13 Episode 1 - CX Management Training - Michael Brandt
31:26
31:26
Na później
Na później
Listy
Polub
Polubione
31:26
In this episode of Lexden's CX Superheroes, we catch up with Michael Brandt, a leading CX professional in Europe. In conversation with host Christopher Brooks, Michael shares his experience on what's important when it comes to training colleagues in customer experience. With over 30 years experience working for global companies delivering CX traini…
…
continue reading
1
How to pull off a successful branch renovation
20:49
20:49
Na później
Na później
Listy
Polub
Polubione
20:49
Banks have been rethinking their branch strategies for some time. While some are downsizing their number of branches, others are renovating or constructing brand new branches. These branches need to be fully optimized to meet the needs of a changing audience. The first episode of the Bank Customer Experience Podcast explored the topic of branch ren…
…
continue reading
1
CRLIVE29: Google Cloud Next 24 Day 3: Customer experience & software engineering meet AI with Kevin Shatzkamer & Miku Jha, Google Cloud
1:08:16
1:08:16
Na później
Na później
Listy
Polub
Polubione
1:08:16
Live from the heart of Google Next'24 in Las Vegas, right from the Expo floor, we're bringing you a special limited series of episodes. Join us as we make connections between Google, AI, industry adoption, cloud transformation and customer experience. Plus, we'll keep you updated on all the latest news and juicy gossip. On day three of the conferen…
…
continue reading
1
Tea and Milk Owner Expands Both His Business and Customer Horizons
46:09
46:09
Na później
Na później
Listy
Polub
Polubione
46:09
Tea and Milk owner Mathew Wong has gone to great lengths to create the best bubble tea possible, traveling as far as Japan to research and source his tea. He uses only the highest quality ingredients in all of his products, but found that they weren’t always popular with customers, who had grown used to inferior ingredients. In order to expand, Won…
…
continue reading
