Business Class is a podcast for those looking to make a living in tourism and traveling well. We host smart conversations with interesting people who built satisfying careers in the tourism workplace. Presented by the academy at Learn Tourism | learntourism.org
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Kia ora and Welcome to The Tourism Chat Show, your passport to the world of travel and tourism! Hosted by Michelle Caldwell, an experienced senior marketer in the NZ Tourism Industry, you will be taken on a captivating journey through the industry. Join us every Wednesday as we explore the insights, stories, and wisdom of tourism’s brightest minds and most fascinating personalities. Whether you’re an industry veteran, or just starting out, or you’re just curious about the latest tourism tren ...
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School is back in session. Join a rotating collection of some of Australian football’s finest brain thinkers in Joey Lynch, Nick Stoll, Nick D'Urbano, and Josh Parish -- as well as some special guests along the way -- for The National Curriculum. Every week, the TNC crew will look back at the week that was in Australian football and bring you the best analysis and opinion in Australian football. No cow is too sacred, no topic too taboo, or figure too untouchable to be spared the wrath of Goo ...
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Sarasota Secrets: Hidden Gems and Future Visions with Erin Duggan
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Join us for an engaging conversation with Erin Duggan, President and CEO of Visit Sarasota County, as she shares her journey from local resident to leading tourism professional. In this episode, Erin reveals the unique charm of Sarasota County, dispels old misconceptions about the area's seasonality, and highlights how community engagement drives t…
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Rural Roots & Tourism Truths: Empowering Communities with Sarah Benoit
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Join us in this insightful episode of Business Class as we sit down with Sarah Benoit, co-founder and lead instructor of JB Media Institute in Asheville, North Carolina. With over 22 years of experience in tourism marketing, Sarah shares her journey from big-city travels to falling in love with the hidden gems of rural America. Discover how her pas…
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From Marketing Maven to CEO: Katherine O'Donnell's Journey in Richmond's Tourism Scene
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In this episode, we sit down with Katherine O'Donnell, the newly appointed President and CEO of Richmond Region Tourism. Katherine shares her remarkable 22-year journey with the organization, revealing how she transitioned from publications coordinator to the helm of a major destination marketing organization. Discover how her unexpected career pat…
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Hand Sanitizer to High-Flying Strategies: Cambria Jones on Navigating Careers and Destinations with Searchwide Global
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Rising Through the Ranks: A Journey in Marketing and Experience with Amber Jones In this episode of the Business Class podcast, Steve interviews Amber Jones from Searchwide Global. Amber discusses her career progression from Marketing Manager to Chief Marketing and Experience Officer. She compares working in an executive search firm to her previous…
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From Teen Struggles to Tourism Leader: Dawnielle Tehama on Resilience, Regeneration, and Connection
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In this powerful episode of Business Class, host Stephen Ekstrom sits down with Dawnielle Tehama, a Senior Associate Principal at Coraggio Group and an enrolled Klamath Tribal member, who shares her remarkable journey from a homeless teen to a leader in the tourism industry. Dawnielle opens up about the challenges she faced growing up, how her deep…
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Newsroom to Tourism Boom: Lisa Bethea’s Blueprint for Destination Success
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In this episode, we chat with Lisa Bethea, Director of Destination Services for Visit Frisco. From a broadcast news career to a leading role in tourism, Lisa’s journey is a story of resilience and passion. Join us as we explore her unique path and the lessons she's learned. From Broadcast News to Hospitality Lisa’s shift from broadcast news to hosp…
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Stewardship in Action: Mat Woods on Leading Sustainable Tourism in Queenstown NZ
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In this episode of the Business Class Podcast, host Steve Ekstrom welcomes Mat Woods, the CEO of Destination Queenstown in New Zealand. Mat shares his unexpected journey from running a retail chain specializing in outdoor gear to becoming the CEO of a regional tourism office. He highlights his passion for the outdoors and his commitment to environm…
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Game Changer: How Sports Tourism Fuels Community Growth with John David, Sports ETA
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In this episode of the Business Class Podcast, host Steve Ekstrom sits down with John David, President and CEO of Sports ETA, to explore the dynamic intersection of sports tourism and adventure. John shares the rich history of the Sports Events and Tourism Association, detailing its evolution from a small group of 12 sports commissions in 1992 to a…
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Colin Carson: Cultivating Local Pride for Sustainable Tourism
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In this episode of the Business Class podcast, host Steve Ekstrom talks with Colin Carson, CEO of Tourism Prince George, a destination nestled in the heart of British Columbia. Colin shares insights into his journey from university to Denmark to China and back to Canada, all while discovering his passion for tourism. They discuss the importance of …
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Discovering Tampa Bay: A Treasure Awaits with Santiago Corrada
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Just days before the destination marketing community converges on the vibrant landscape of Tampa Bay for the annual Destinations International Conference, Steve Ekstrom revisits his engaging conversation with Santiago Corrada, President & CEO at Visit Tampa Bay. Santiago shares his passion for the industry, his insights on the rebranding journey th…
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Beyond Bourbon Street: Navigating New Orleans Tourism with Alice Glenn
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Welcome to another episode of the Business Class Podcast with your host, Steve Ekstrom. Today, we delve into the vibrant world of destination marketing with a special guest who knows it intimately. Joining us from the heart of New Orleans is Alice Glenn, Executive Vice President of New Orleans and Company. Alice brings a wealth of experience shaped…
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Building Networks and Giving Back: A Conversation with Keith Douglas
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In this episode of a podcast hosted by Stephen Ekstrom, CEO and Co-founder of the Nonprofit Tourism Academy | tourismacademy.org, Keith Douglas from KD & Co Advisors discusses the importance of spontaneous networking, community involvement, and sustainability within the tourism industry. They delve into the successes of Out Professionals, a network…
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John Marshall: Empowering Local Stakeholders for Sustainable Cultural Tourism
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In this episode, Stephen Ekstrom, CEO and Co-Founder of Tourism Academy, has a conversation with John Marshall, Founder and Chief Stewardship Officer at NYC Borough Pass. John shares his extensive journey in the tourism industry, the creation and mission of the NYC Borough Pass, and his efforts to promote and preserve New York City's diverse cultur…
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5 Critical Career Skills Learned While Waiting Tables
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The following broadcast is an excerpt of a recent live lecture presented by The Tourism Academy's Stephen Ekstrom to a group of entry-level hospitality students studying hotel and restaurant skills to aid in sustainable tourism development of their communities, which border on UNESCO World Heritage sites. Steve Ekstrom, CEO and co-founder of the To…
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Work With A Purpose: Cassandra McAuley of MMGY Global
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Join us for an insightful conversation between Stephen Ekstrom, CEO of Tourism Academy, and Cassandra McAuley, industry expert and managing director at MMGY Global, as they delve into their unique career journeys and the transformative power of storytelling in tourism. In the first segment, Cassandra shares his diverse path from the science center …
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Tourism Culture & Heritage with Richard Peterson
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Richard Peterson, President of the U. S. Cultural and Heritage Marketing Council, shares insights on cultural tourism, emphasizing the importance of storytelling, community engagement, and visitor experiences. He discusses the intersection of culture and heritage in tourism, the evolving traits of cultural travelers, and the significance of local e…
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Unveiling Springfield: A Journey in Destination Leadership with Mark Hecquet
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In this captivating episode of the Business Class Podcast, host Stephen Ekstrom delves into the dynamic world of destination marketing with a special guest, Mark Hecquet, President & CEO of the Springfield Missouri CVB. Mark shares his remarkable journey from his roots in London to his pivotal role in shaping the tourism landscape of Springfield. W…
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Out of This World Maverick: Exploring Creativity with Mary Quinn Ramer of VisitLEX
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Join us on this episode of the Business Class Podcast as we dive into the fascinating world of destination marketing with Mary Quinn Ramer, President of VisitLEX, the destination marketing organization in Lexington, Kentucky. Mary Quinn shares her journey into the DMO space, from her beginnings in PR & Communications to her current role leading Vis…
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Stewardship With Doug Price of Visit Colorado Springs
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An interview with Doug Price, President and CEO of Visit Colorado Springs, discussing his career journey in the tourism industry, sustainability efforts in Colorado Springs, key trends in tourism, advice for entering the field, and leadership style. He emphasizes the importance of community involvement in tourism, career growth opportunities in the…
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Journeys of Authenticity: Insights from Destination DC's CEO, Elliott Ferguson
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In this episode, join us for an insightful conversation with Elliott Ferguson, CEO of Destination DC, as we delve into the profound impact of travel on shaping our perceptions and fostering connections across cultures. Ferguson shares his perspective on the transformative power of travel, emphasizing how it enables us to appreciate both our differe…
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Navigating Conservation and Commerce with Domenic Bravo & Stephen Ekstrom
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In this captivating episode of the Business Class Podcast, host Stephen Ekstrom sits down with the esteemed guest, Domenic Bravo, CEO of Visit Cheyenne, for an insightful conversation on destination marketing and navigating the complexities of environmental conservation and economic impact in a politically charged landscape. Domenic Bravo shares hi…
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TRENZ Unpacked - The Final Countdown with Rebecca Ingram
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This episode marks the final installment of the 'TRENZ Unpacked' series on The Tourism Chat Show, where host Michelle dives deep into the anticipated TRENZ event in Wellington, featuring an exclusive interview with Rebecca Ingram, Chief Executive of Tourism Industry Aotearoa. They discuss the event's focus on maximizing business-to-business (B2B) c…
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TRENZ Unpacked - North American In-Depth with Hadyn Fitzpatrick
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The episode features an interview with Hadyn Fitzpatrick from Tourism New Zealand, who shares insights on tapping into the North American market, the benefits of airline connectivity for New Zealand tourism, and the strategic approach to education and partnership in the industry. Additionally, we discuss marketing New Zealand to North American trav…
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How well do you know Fred Dixon, the next CEO of Brand USA?
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In this podcast episode, Fred Dixon, the newly appointed CEO of Brand USA, shares insights into his journey in the tourism industry and his vision for the future. Growing up in the hospitality business, Fred initially wanted to be a lawyer but found his passion in tourism, particularly in destination marketing organizations (DMOs). He reflects on t…
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TRENZ Unpacked - Pack your Bags for Wellington with Jo Heaton
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This episode of The Tourism Chat Show hosted by Michelle Caldwell, focuses on the upcoming TRENZ 2024 event being hosted in Wellington for the first time. The episode features an in-depth discussion with Jo Heaton from WellingtonNZ, who provides insights into the event's preparations and the excitement surrounding it. Highlights include the new opp…
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TRENZ Unpacked -A First Time Buyer Perspective with Olivia Ponniah
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This episode of The Tourism Chat Show hosted by Michelle Caldwell features Olivia Ponniah from Liv &Travel, a UK-based independent travel company launched right before the pandemic. Liv shares her experiences as a first-time attendee of the New Zealand tourism trade show, TRENZ, focusing on her search for unique New Zealand travel experiences that …
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Fuelling change in tourism - with Grow Tourism's Alex Dykman
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In this episode of the Tourism Chat Show, host Michelle discusses the future of the tourism industry and the role of workforce development in achieving sustainable and resilient tourism. Michelle introduces Alex Dykman from Grow Tourism, who shares insights on the inception of Grow Tourism, a SaaS product aimed at providing contemporary, engaging, …
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TRENZ Unpacked -Insights from New Exhibitors - with Thomas Orr and Paul Chaplow
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In this episode of the Tourism Chat Show, host Michelle Caldwell introduces listeners to Thomas Orr from Helisika and Paul Chaplow from Whanganui and Partners, who are attending the tourism event TRENZ for the first time. The episode focuses on their companies' backgrounds, their motivation for participating in TRENZ, and their preparation strategi…
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TRENZ Unpacked - An Industry Insider's Guide with Brad Patterson
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This episode of the Tourism Chat Show, hosted by Michelle Caldwell, focuses on preparing for and maximizing the benefits of attending TRENZ. Guest Brad "Paddo' Patterson, a seasoned sales manager with over 20 years of experience at TRENZ, shares his insights.Discussion topics include the importance of follow-ups, effectively selecting and schedulin…
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Doing Business Better - with Chris Sattler
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The discussion revolves around the journey of Island Aviation in Auckland, focusing on its sustainable initiatives. Chris Sattler, from Island Aviation, outlines the measures they have taken to reduce their environmental impact, their focus on community engagement, and future goals regarding sustainable aviation technologies. Some of these efforts …
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The Heart of Tourism with Tammy Canavan, CEO of Visit Seattle
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Welcome to another episode of the Tourism Academy Podcast! I'm your host, Stephen Ekstrom, the CEO and co-founder of Tourism Academy. Today, we have a fascinating interview with Tammy Canavan, President & CEO of Visit Seattle, a seasoned professional with over 35 years of experience in the Destination Marketing Organization (DMO) space. In this enl…
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Journey Through Tourism with Tony Lyle of Visit Galveston
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In this captivating episode of the Tourism Academy's Business Class Podcast, your host, Stephen Ekstrom, sits down with Tony Lyle, the Executive Director of Visit Galveston. Join them as they explore Tony's remarkable trajectory from a ski rep in Vermont and Tahoe to leading tourism efforts in the charming town of Galveston. Tony shares insights in…
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In this edition of the Tourism Chat Show, host Michelle provides a thorough overview of how to work with trade in the tourism industry. She offers essential tips and information including refreshing market understanding, handling trade partnerships, and maintaining administrative capabilities. She talks about the importance of marketing collateral,…
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30 Under 30 With Karly Dwenger, Travel Butler County
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Welcome to a new episode of the Tourism Academy's Business Class Podcast, where we connect with inspiring individuals in the tourism industry. In this episode, we had the honor of speaking with Karly, the Senior Marketing Manager of Travel Butler County and a proud member of Destination International's prestigious "30 under 30." Karly shared her in…
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Destination Storyteller - with Helen Hayes
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In this episode of The Tourism Chat Show, host Michelle interviews Helen Hayes, a multi-award winning travel writer and editor from Australia. We delve deep into the art of storytelling in tourism. Helen shares some insider secrets about effective storytelling to attract travel media attention. She elaborates on the significance of authenticity, pa…
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The International Curriculum | One-on-one with Graham Arnold | November 15, 2023
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The Socceroos quest to qualify for the 2026 FIFA World Cup is set to begin this week, so we’re bringing back a special episode of the International Curriculum – Joey Lynch sitting down one-on-one with Australia coach Graham Arnold. With games against Bangladesh and Palestine looming, Arnie talks about his squad selection for this window and how his…
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TRENZ Unpacked - a First Timer Perspective with Tom Collier
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This episode of the Tourism Chat Show features an insightful chat with Tom Collier, the owner of Kaewa Tours. As a first-time attendee at TRENZ this year, Tom shares his experience, success, and advice for those considering attending. He advocates for the value of the TRENZ show as integral to his business's growth and the capacity for networking a…
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From Art History to Destination Marketing: Kristin McGrath's Journey
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Welcome to another exciting episode of "Business Class," the podcast that delves into the hidden stories and insights of the tourism industry. I'm your host, Stephen Ekstrom, CEO of Tourism Academy, and today, we have a remarkable guest, Kristin McGrath, the Executive Director of Visit Pasadena, the Pasadena Convention & Visitors Bureau. Kristin ha…
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Exploring Group Travel Trends - with Peter Harding
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Welcome to our 100th episode! We are excited to welcome Peter Harding, the Managing Director of Grand Pacific Tours to today's show. We'll cover off Peter's career journey, the evolution of coach touring in New Zealand, the shift towards a more discerning and intimate travel experience with smaller vehicle capacities, and the success of their highl…
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Journey into Travel PR: Unveiling the World with Julie Freeman
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In this captivating episode of the Tourism Academy Podcast, your host, Stephen Ekstrom, CEO and co-founder of Tourism Academy, embarks on a thought-provoking conversation with Julie Freeman, the EVP & Managing Director of MMGY NJF. Join us as we dive deep into Julie's extraordinary journey in the tourism industry and unveil the intricacies of trave…
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TNC gets sacked two weeks into the season | November 3, 2023
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One normal day of Isuzu Ute A-Liga Hombres. All I ask. Will never happen. After a bonkers week of Aussie sokkah, Joey Lynch is joined by Jason Pine, the voice of New Zealand football on Sky Sport NZ and the host of Weekend Sport on Newstalk ZB, to try to make sense of it all. Rado Vidosic is out at Melbourne City after just two games, the last of w…
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TRENZ Unpacked - an RTO Perspective with Lou Baddiley
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We are back with our first in a series of special episodes dedicated to TRENZ. Applications have opened for sellers and buyers open today so it's time for you to start planning your international trade activity for 2024! We have Lou Baddiley from Rotorua NZ on the show today. Lou was a first timer to TRENZ this year so shares some great insights in…
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US Travel's Geoff Freeman on Leadership and Industry Transformation
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In this captivating episode of the Tourism Academy's Business Class Podcast, your host, Stephen Ekstrom, the CEO and co-founder of The Tourism Academy, delves into a fascinating conversation with Geoff Freeman, President & CEO of the US Travel Association. Get ready to explore Geoff's remarkable journey and insights into the world of travel and lea…
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TNC needs a $500k Bank Guarantee | October 25, 2023
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The A-Leagues are in full swing, Danny Townsend is off to Saudi Arabia, someone might (finally) buy the Jets, Silver Lake might want their money back, and there are new NSD rumours! Bit happening. Joey Lynch is joined by ESPN contributor and all-around superstar Stephanie Brantz and Fagiano Okayama midfielder and one-haff of the Football Friends wi…
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Navigating New Markets- with Kumar Swaminathan
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Welcome to this week's episode of The Tourism Chat Show! Our guest is Kumar Swaminathan from Xperienz, and he shares fascinating insights on several topics. We delve into his journey into the US market, exploring the opportunities and challenges he's encountered along the way. Kumar also provides his perspective on the world of luxury and premium t…
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Destination Insights: Unveiling Cincinnati with Julie Calvert, CEO of Visit Cincy
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Join us in this captivating podcast episode as The Tourism Academy's Stephen Ekstrom dives into the vibrant city of Cincinnati with a remarkable guest, Julie Calvert, President & CEO of Visit Cincy. Julie's journey into destination marketing is a fascinating tale of serendipity, starting as a journalist and eventually leading her to helm one of the…
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Crafting Hospitality Futures: A Conversation with Dr. Robert Donato
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In this enlightening episode, join us as we delve into hospitality and tourism with Dr. Robert Donato, Assistant Professor and Hospitality Program Manager at R. Motwani Family Academy of Hospitality & Tourism Management at Broward College. Dr. Donato, a New York native who found his way to Broward County and back, shares his incredible journey from…
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