Jackie Koch has been in the trenches building the teams that grow companies for over 15 years. She’s hired hundreds of people, navigated countless sticky situations, and earned an MBA along the way. From being deeply involved in the nitty-gritty of team building to now helping others navigate the waters of running a business, she wants to help you avoid the messes she’s had to help clean up. Listen in and discover insights on leadership dos and don'ts, strategies for effective hiring and tea ...
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Host Mamie Kanfer Stewart shares practical approaches to help you be a great manager. Learn more at: https://themodernmanager.com/ Solo episodes are like mini-courses, providing actionable tips based on experience and research. Guest episodes are engaging conversations that elicit insights and suggestions for how to apply the ideas. Learn more about effective meeting practices, communication skills, managing conflict, team building, time management, group dynamics, goal setting and accountab ...
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327: How to Fire Someone Without Feeling Like the Bad Guy with Jackie Koch
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Have you ever had to fire someone and lost sleep over it? Firing someone isn’t as easy as saying, “You’re fired!”. If you’ve been through it, you know just how tough it can be–emotions run high, and it’s hard not to feel like you’re the bad guy. That’s why I sat down with an HR expert to get her best advice on how to fire someone thoughtfully. Toda…
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197. 3 Reasons You're Hiring the Wrong People
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These hiring mistakes are common among many managers, but the good news is that you can easily fix them! We’ll explore the importance of crafting clear job descriptions that attract the right talent. We also touch on making sure you’re not just listing skills but clearly communicating the role's impact on your organization. Identifying the necessar…
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329: The Four Dimensions of Team Dynamics Every Leader Should Understand with Christopher Morrison
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How well do you know your team? It’s not just about knowing each member’s personality; teams have a unique style, too, that shapes how the members collaborate and perform together. That’s where today’s guest comes in. Meet Christopher Morrison. Christopher is the co-founder of TeamDynamics, a pioneering platform designed to optimize team collaborat…
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196. Hot Take: People DO Want to Work. Unlocking the Secrets to Employee Engagement and Retention with Eliana Goldstein
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Seasoned career coach, Eliana Goldstein joins me to tackle some of the most pressing issues in today's job market. We kick things off by debunking the pervasive myth that "nobody wants to work anymore," while exploring the real factors behind workforce trends. Eliana sheds light on the often misunderstood role of career coaching, explaining how it …
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328: How to Effectively Manage Gen Z Employees at Work with Madeline Miller
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Are Gen Zs really difficult to work with? As more Gen Z employees enter and advance in the workforce, it’s crucial for business leaders to understand this generation’s unique experiences–shaped by remote work, self-directed learning, and the disruptions caused by the pandemic. So, how should managers lead this new cohort? To help us navigate managi…
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195. Master These 3 Habits to Transform Your Leadership
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What's the real cost of leadership and how can you navigate it effectively? Leadership isn't just about holding a title—it's about cultivating habits that drive success and growth for your team. Today, I'm breaking down three essential habits every great boss needs to master. I share the power of setting clear expectations, having consistent one-on…
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194. Effective Real-Time Performance Management with Alan Paulin
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Today I welcome Alan Paulin, the brilliant CEO of Flint, to talk all things feedback, team management, and performance reviews. We start by tackling the big one: why are annual reviews such a pain? Alan’s got some strong opinions on this and shares why moving away from that outdated system can help teams hit their goals in a more aligned and effici…
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326: Why Smart Leaders Embrace Disruption with Terence Mauri
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Is disruption always bad, or can it be your greatest asset? In today’s world of relentless change–where the global talent pool is expanding and advancements in AI and machine learning are accelerating–disruption has become the new normal. But amidst this chaos, should we seek to disrupt ourselves even more instead of just being disrupted? Today’s g…
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193. The 6 C's Framework for Onboarding Success
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What exactly does onboarding mean, and why should you care? It’s not just about showing a new hire where the coffee machine is; it’s about setting the foundation for their success and your company’s growth. I’ll break down the undeniable benefits of effective onboarding and how it can be a game-changer for your business. I’m introducing you to the …
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325: How to Hire from the Global Talent Pool with Confidence with Jonathan Romley
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Hiring talent from another country can seem like a daunting task. Navigating different time zones, cultures and other factors can feel overwhelming at first. But here’s the truth: those initial challenges are small compared to the massive benefits of expanding your hiring options. To help you navigate this journey, today’s guest is here to share ex…
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192. The New Hire Onboarding that Will Improve Retention & Performance with Adrienne Dorison
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No more headaches with managing your leave process. Head over to https://bit.ly/4e3NBon to learn more and get up to a fifty percent implementation fee discount. If you're someone who expects to hire A+ players into your business, you cannot give them a D- onboarding experience! I'm thrilled to have Adrienne Dorison join us for an inspiring conversa…
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324: How to Respectfully Disagree with Your Co-Workers with Justin Jones-Fosu
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Have you ever found yourself nodding in agreement during a meeting while silently thinking, “This will never work.”? You’re not alone. Too often, we hold back in disagreement, fearing conflict, which only leads to frustration down the line. But managing conflict is a crucial skill for both managers and employees. Today’s guest is here to teach us h…
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191. How Will Pay Transparency Affect Your Business?
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No more headaches with managing your leave process. Head over to https://bit.ly/4e3NBon to learn more and get up to a fifty percent implementation fee discount. Pay transparency is reshaping workplaces everywhere. We kick things off with an introduction to what pay transparency is all about and why it’s more important than ever. I break down the co…
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323: 4 Tactics to Drive Results While Building a Thriving Team with Rachel Cooke
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Is it possible to achieve high-quality business results while building a thriving team? Many leaders often believe they must choose between driving results and prioritizing their people. However, time and again, we’ve seen that choosing one over the other rarely leads to better outcomes. Thankfully, today’s guest brings a new perspective and practi…
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190. How to Create a Culture of Excellence with Kyle McDowell
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No more headaches with managing your leave process. Head over to https://bit.ly/4e3NBon to learn more and get up to a fifty percent implementation fee discount. Wouldn't it be amazing to be able to download somebody's playbook for creating company culture and just follow it? Today we're diving into the world of company culture with none other than …
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322: How the Reset Mindset Aligns Managers and Teams for Success with Penny Zenker
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Mindset is crucial for success, especially in today’s fast-paced world. Yet, many of us feel stuck and merely going through the motions. But what if I told you that a simple mindset shift could provide the clarity and focus you needed to move forward? That’s exactly what today’s guest is here for. Today’s guest is Penny Zenker. Penny is known as “T…
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189. Converting Contractors to Employees the Right Way
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No more headaches with managing your leave process. Head over to https://bit.ly/4e3NBon to learn more and get up to a fifty percent implementation fee discount. In this episode, we're diving deep into the crucial aspects of employee management to help you navigate the complexities of HR like a pro. I'll start by breaking down the differences betwee…
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321: 7 Leadership Traits That Set Great Leaders Apart with Gaia van der Esch
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When there’s great leadership, everyone flourishes. We’ve seen the outcomes of having great leaders at work countless times–high-performing teams, healthy workplaces, increased profitability, and happy employees, among other things. But what actually makes a great leader? What leadership traits create a lasting impact not just on organizations but …
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188. Effective Time and Team Management for Service Based Businesses with Jordan Schanda King
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I'm excited to bring you an inspiring conversation with Jordan Schanda King, a master of team operations. Jordan’s journey from a solo entrepreneur to building a successful team is nothing short of remarkable. She opens up about the six core areas crucial for business success, emphasizing the vital role of the business owner in driving growth and e…
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320: How to Convince Yourself to Do the Hard Things with Lei Wang
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Imagine standing at the base of Mt. Everest, feeling the crushing weight of doubt and fear. Now, picture your toughest work challenge–where quitting feels like the best option. Would you push through or hit the quit button? Many of us struggle with the internal battle of wanting to avoid discomfort, even though deep down, we know that overcoming th…
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187. Underperforming Team Members? Don't Fire Them Without This Documentation
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This week, we're tackling a crucial topic: required documents when you have employees. It might sound dry, but trust me, this is the stuff that can save your business from a world of headaches! I'll be sharing the best practices for creating and maintaining employment documents, so you can stay compliant and protect your company. We'll also dive in…
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319: The Hidden Reason Why People Are Unhappy at Work with Dr. Tessa West
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Are you or your team members feeling unhappy at work? When discussing job dissatisfaction, people often point to issues like job title or compensation. However, we frequently overlook the fact that humans have complex emotions, and sometimes, we struggle to express what we truly feel. Thankfully, this week’s guest will help us explore what’s really…
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186. When to Hire a Sales Team and How to Keep Them Motivated with Scott Leese
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Ever wondered when the perfect time to hire a sales role is? Scott Leese has got you covered with invaluable advice that could be the turning point for your business. As a business owner, mastering the art of sales is crucial, and Scott explains why learning sales should be at the top of your priority list. We uncover the must-have qualities of a s…
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318: How Body and Brain Awareness Can Make You a Better Manager with Amanda Blake
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Imagine sensing the underlying emotions in a tense meeting or intuitively knowing when to steer a conversation in a more productive direction–all by tuning into your body’s signals. That’s how intelligent your body can be! Science says that your body knows more than you realize–it’s always sending you signals. Yet, we aren’t taught how to interpret…
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185. How to Manage and Document Performance Issues
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Today we're tackling a topic every leader faces at some point: performance issues. I'll start by sharing a real-life example of a leadership dilemma that's all too common, setting the stage for our deep dive. Together, we'll unpack the key questions you need to address performance concerns head-on. I'll also share my go-to methods for documenting p…
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317: Why Attributes Matter More Than Skills with Rich Diviney
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Focus on attributes, not skills. So often, we are easily impressed by what we see on resumes or how someone performed during their last big project. But here’s the truth: skills are just one piece of the puzzle. If we focus too much on skills, we risk overlooking one of the most important drivers of human performance–attributes. Attributes play a k…
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184. If You Aren't Supporting Your Team's Financial Wellness, You Should Be with Mel Abraham
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In this episode, we dive deep into the importance of financial wellbeing, featuring insights from our special guest, Mel Abraham. Mel is not just a financial expert; he’s an accomplished entrepreneur with a rich journey transitioning from the corporate world to building his own empire. We explore his transformative leadership lessons and Mel shares…
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316: How to Spot and Outsmart a Narcissist at Work with Rebecca Zung
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Are you struggling to deal with narcissistic personalities in your workplace? Working with a narcissist can feel like a never-ending battle. Their lack of empathy, manipulative skills, and constant need for admiration can easily create a tense atmosphere at work. So, how do you manage this type of toxic behavior and protect yourself and your team f…
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183. Mapping Out the Perfect Interview Process for Hiring Success
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If you’re tired of bad hires and chaotic recruitment processes, this episode is for you! We're diving into the world of structured hiring. We're kicking things off by addressing those bad hiring habits we all need to ditch. Then, I'll walk you through creating a structured hiring process that brings consistency and fairness to your team. We’ll chat…
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315: Be a Better Leader By Embracing Radical Humility with Urs Koenig
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As a manager, you are entrusted to lead and manage your team, but that doesn’t mean you’ll always get things right. When you have power and authority, it can be challenging to own your shortfalls and mistakes. After all, you are someone that your team members look up to. But our guest thinks otherwise. He believes that showing up with radical humil…
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182. How to Build Effective People Processes in Any Business with Kristina Bartold
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Kristina Bartold joins us today to reveal the secrets behind building robust people processes in small businesses, stressing the crucial role of clear communication and continuous self-reflection in effective leadership. We explore the intricacies of managing team dynamics and setting realistic expectations, especially in today’s landscape of remot…
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314: Practical Tips for Better One-on-One Meetings with Steven Rogelberg
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Have you ever felt that your one-on-one meetings aren’t as effective as they should be? Before you write them off your calendar, consider this: a Gallup study reveals that employees are three times more engaged when they experience regular one-on-ones. But let’s face it—one-on-ones take up a significant portion of your time. They aren’t as easy as …
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181. Don't Make This Common Mistake When Hiring New Team Members
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Waiting to talk to more candidates might be a huge mistake. Today, we're covering the essential topics in hiring. Together, we'll explore how a hiring rubric can streamline your decision-making and ensure that your interviews are smoother and more effective. I'll share my secrets on using the rubric in interviews to keep things fair and consistent!…
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313: How to Build Strong Relationships and Connections at Work with Patricia Bathory
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As a manager, you have a lot on your plate. Investing in relational time can sometimes feel like a nice-to-have rather than a must-do. But making time to build strong relationships and connections at work should be your top priority. It’s the single most impactful thing you can do for your career. Why? Today’s guest explains it all. Today’s guest i…
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180. Remove Obstacles to Grow Your Business with Kareen Zahr Walsh
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Today, we delve into common blind spots that entrepreneurs face during rapid growth and change, emphasizing the need to pause and reset to maintain alignment with the business's vision. Scaling businesses through vision, leadership, and operations is an area where Kareen excels. We share insights on asking for what you want in business, facilitatin…
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312: 5 Delegation Tactics Every Leader Must Know
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One of the toughest transitions for any leader is moving from doing the work to leading others who do the work. As a manager, it’s still expected that you’ll roll up your sleeves and get work done. However, as your role grows more complex, it becomes clear that effective leadership means empowering your team to take on more of those tasks. Delegati…
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179. How to Build a Strong Company DNA to Attract the Right Candidates and Repel the Wrong Ones
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Establishing your company culture is a non-negotiable for success. Today I define what makes up your company’s DNA and break down the key components to consider. You'll get the inside scoop on how to craft a mission statement that truly speaks to your team and why setting clear goals and priorities is a game-changer. We also cover the crucial step …
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311: 5-Step Powerful Framework for Mastering Project Management with Kory Kogon
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When you think of project management, what first comes to mind? For many folks, it’s associated with getting certified to lead the execution of major projects. You can even hold the title of Project Manager in some businesses! Yet, much of what all managers do–setting goals, creating plans, managing teams–is essentially project management. We’ve qu…
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178. How to Select Candidates Who Will Contribute Positively and Effectively to Your Business with Jonathan Porter-Whistman
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In this episode of World’s Greatest Boss, we dive deep into the world of hiring with an entrepreneurial powerhouse, Jonathan Porter-Whistman. Jonathan shares his key hiring insights and strategies that have paved his way to success. We explore the critical importance of employer branding and how it can transform your business from the ground up. Jo…
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310: How to Get Through A Stressful Conversation with Candice Elliott
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Dealing with stressful conversations is never easy; whether you’re telling a client the project is delayed or relaying a bad performance review to a team member. But as managers, we can’t just avoid these conversations. Putting them off may protect us from our vulnerabilities, but they actually get in the way of having authentic and productive conv…
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177. What You Need to Know About Updated U.S. Labor Laws
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Get ready to unpack the critical updates to labor laws for U.S. businesses! I'll provide essential compliance strategies to ensure your business stays on top of these changes. I'll simplify the complex world of employee payments, distinguishing between salary and hourly bases, and we'll explore the nuances of navigating overtime and minimum wage la…
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309: Proven Meeting Strategies That Boost Productivity with Yari Ising
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Meetings are an important part of how we collaborate, but too often, they feel more like a waste of time rather than a productive engagement. How often have you left a meeting feeling like you’ve lost time and momentum? Our guest has found a way to reclaim your time and make every meeting count. Today’s guest is Yari Ising. Yari is the founder of T…
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176. How to Define Core Values for the Culture You Crave with Ashley Alderson
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Dive into team building and leadership with entrepreneur turned CEO, Ashley Alderson. Join us as Ashley shares invaluable insights on cultivating the dream team and company culture that you've always envisioned. You'll learn how to empower and train your team for success, all while creating a unique and vibrant company culture. Throughout the episo…
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308: 3 Cs to Building a Winning Team with James Scouller
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Teamwork makes the dream work. But does it? Most of us believe that being a team means nurturing teamwork, embracing camaraderie, and supporting each other emotionally. However, these factors, although very important, aren't essential for every type of team. Today’s guest will unpack what makes a team and how to build a strong one. Meet James Scoul…
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175. Should Your Contractors Actually Be Employees? How to Properly Classify Workers to Avoid Legal Issues
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I’m diving into a crucial topic that will help keep you out of legal trouble: the misclassification of workers who should be employees as contractors. I'll share a fascinating case study on the gig economy and legal battles, where companies like Uber and Lyft have faced complex challenges and regulations. Understanding the key differences between e…
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307: How to Make the Transition Into a Manager Role with Eric Girard
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Do you feel overwhelmed as you step into your first management role? Climbing up the corporate ladder can be exciting, but research shows that transitioning from an individual contributor into a manager role is one of the most challenging and stressful periods in a person’s career. Many new managers don’t easily make the psychological transition fr…
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174. Simplifying and Automating Compliance with Alex Kehayias
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I'm thrilled to welcome Alex Kehayias, founder of Mosey. Join us as we dive into his entrepreneurial journey and the fascinating impact of Mosey on automating compliance. We'll explore how Alex's experiences have shaped the mission and mechanics of Mosey, with a focus on simplifying and automating compliance for businesses worldwide. Discover the i…
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306: 4 AI Tools for Modern Managers to Skyrocket Your Productivity
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Have you tried ChatGPT yet? AI is taking the business world by storm and AI tools have now become an integral part of daily workflows. While many businesses are already discovering ways to adopt and leverage AI, a lot of managers I speak with aren't sure how to take advantage of it. In this week's episode, I share my list of top picks of innovative…
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173. Navigating Bonus Plans and Profit-Sharing Strategies
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Have you ever wanted to implement bonus structures and profit-sharing plans? Or maybe you have a structure in place but it isn't quite going as planned. We're going to cover all of the options in this episode! I kick off by exploring salary-based bonus structures, sharing how they provide a reliable incentive for employees. Then, I dive into perfor…
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305: Be Vulnerable and Confident with Jacob Morgan
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Vulnerability is a key ingredient in nurturing meaningful personal relationships, but does it hold the same weight in a professional context? Brené Brown has popularized the idea of vulnerability, but how we act vulnerable in the workplace differs from how we show vulnerability in personal spaces. After all, work comes with its own set of challenge…
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