Julien Smith interviews coaches, entrepreneurs, and other smart people about how to do great work.
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A conversation with creatives about and around Comics, Coffee, and Heavy Metal music. Hosted by Don Cardenas. Support this podcast: https://podcasters.spotify.com/pod/show/comicscoffeemetal/support
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Montreal Startups captures inspiring interviews with local founders, where we share their journey and experience of building a startup in the city of Montreal.
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Marc Champagne sits down with thinkers to discuss how they turn ideas into reality.
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Steadcast is a podcast all about UX, startups, and making users happy. Each week we bring on a new guest to share their tips about how to make users smile. The SteadfastCast is produced by SteadfastBeta, a user research startup helping companies test their ideas and products. If you have a product that needs great user feedback, get in touch at steadfastbeta.com. Thanks to our venue and technology sponsor the DMZ at Ryerson University.
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Join Dave Delaney and Tim Coyne as they discuss, debate and engage in thought provoking conversations about nothing specific. All shows are completely improvised and unedited.
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Dislocation is a podcast dedicated to innovation in real estate — exploring the way in which technology changes the way in which assets are planned, designed, financed, built, marketed, and operated. Hosted by David Friedlander and Dror Poleg. Made in NYC.
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websynradio : a radio program hosted by Dominique Balaÿ. WebSYNradio is an independent radio program whose broadcast is streamed 24/7. WebSYNradio brings together propositions from artists or intellectuals that are for the most part well-established on the international scene.http://synradio.fr/ Parmi les artistes participants : 0 (Joël Merah, Stéphane Garin, Sylvain Chauveau), Adam Nankervis, Alan Dunn, Alfredo Costa Monteiro, Amanda Belantara, Anna O et Alain Descarmes, Anna Raimondo, Anne ...
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Song Exploder is a podcast where musicians take apart their songs, and piece by piece, tell the story of how they were made. Each episode features an artist discussing a song of theirs, breaking down the sounds and ideas that went into the writing and recording. Hosted and produced by Hrishikesh Hirway.
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Do you want to know what other customer success and post-sale professionals are thinking about, struggling with, or succeeding with? The Daily Standup is the flagship podcast on the Lifetime Value Media network, cohosted by Dillon Young, Jean-Pierre "JP" Frost, and Rob Zambito. We're publishing daily and sharing the most diverse and unfiltered array of guests. Tune in to hear industry titans and newbies alike chopping it up, sharing their hot takes, workshopping their current challenges, or ...
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Trust but verify | Derrick Smith II | Ep. 93
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Derrick Smith II shares lessons on how AI has worked for him, and where he's fallen short in using it. Subscribe to our (not so serious) industry newsletter! https://www.lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - Intro 00:01:22 - Derrick Smith II 00:02:09 - AI-powered CSM tools: friend or foe? 00:03:11 - The dangers of over-relying on t…
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The expert's dilemma | Pallavi Gadepalli | Ep. 92
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PM-turned-CSM-turned-PM-turned-founder Pallavi Gadepalli shares what made her successful and how her new project builds upon it. Subscribe to our newsletter, publishing weekly! https://www.lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - Intro 00:00:30 - Rob’s train adventure begins 00:00:56 - Meet Pallavi: from developer to founder 00:02:26 …
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Empathy isn't everything, but not having it is | Ep. 91
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Empathy ain't all it takes, but it's hard as heck to do the (any?) job without it. Sign up for Lifetime Value's newsletter! Real news, decent humor, and NO personal opinions: https://lifetimevalue.link/subscribe Tell us your thoughts on the show! Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ ⏱️ Timestamps: …
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Programme de PHILIPPE FESTOU pour webSYNradio : sILENZIO. Conçue comme une œuvre radiophonique, un horspiel, le 'soundtrack' est aussi conçu pour pouvoir s'émanciper de l'image. Inspiré du livre "L'oreille au monde" de Philippe Festou (éd. Delatour). À partir du mythe de la Sibilla Cumana dont les mots doivent être entendus dans le son du vent, s'e…
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Leading from any seat | Arit Nsemo | Ep. 90
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Arit Nsemo is a CS leader with a secret: you don't need the title to inspire or to impact change. Subscribe to the Lifetime Value newsletter! News, humor, and NO opinions: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - The toilet paper analogy 00:16:00 - Introducing Arit 00:56:00 - Leading from any seat in CS 02:08:00 - Shifting the…
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Interview tips from an ex-Meta recruiter | Zack Zweber | Ep. 89
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If you're wrestling with this job market, Zack Zweber's got some tips for your next interview. Sign up for Lifetime Value's newsletter, with news you can use for early stage technology professionals: https://lifetimevalue.link/subscribe Timestamps: 00:00:00 - Setting the stage for economic value in CS 00:01:00 - From Meta to freelance 00:02:17 - Th…
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Beabadoobee is an award-winning singer and songwriter from England who’s been releasing music since 2017. Her third album is called This Is How Tomorrow Moves. It came out in August 2024 and went to #1 on the UK charts. She made the album with her bandmate Jacob Bugden and with producer Rick Rubin at his studio, Shangri-La, in Malibu. And for this …
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Serving up servant leadership | Kathy Fava | Ep. 88
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Kathy Fava know what it's like to work for a tone deaf boss, and she's here to tell you why that ain't it. Subscribe to the Lifetime Value newsletter! News, humor, and NO opinions: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - Embarrassing path to servant leadership 00:00:25 - Intro 00:01:54 - Kathy’s natural approach to leadership…
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C/C/M Podcast Episode #141: Holly Aitchison
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This week I am joined by HOLLY AITCHISON: THE Comics Professional! Listen in as we chat about her experience and drive to translate the amazing Graphic Novel HANAMI: You, Me, & 200 Sq Ft in Japan by Julia Cejas, KING GIZZARD AND THE LIZARD WIZARD, coffee origins, making comics, and MORE COMICS! Find HANAMI Here: https://www.humanoids.com/book/1449 …
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The guys dig through Reddit and find a familiar early stage story. Turns out we can read and write, too. Sign up for the Lifetime Value newsletter: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - Intro 00:01:12 - A challenging CSM role 00:02:51 - The reality of customer success without a sales team 00:04:28 - The complexities of wear…
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Homo economicus | Ed Powers | Ep. 86
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BS in CS alert: Ed Powers wants to clarify how value works in a SaaS business. Sign up for Lifetime Value's weekly newsletter: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - The science 00:01:37 - The customer success statement that triggered Ed 00:03:02 - “Customers churn because of value” debate begins 00:05:10 - Value and cost as…
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The freedom to connect | Julien LeTerrien | Ep. 85
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Chief Customer Officer Julien LeTerrien was having trouble putting his finger on what made customer success unique. ⏱️ Timestamps: 00:00:00 - Tom Brady’s never done customer success 00:00:32 - Kicking off with Julien from Mobilexpense 00:01:09 - Introducing travel and expense management 00:02:16 - Passion and building customer relationships 00:04:5…
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AI is your friend (promise) | Rich King Gawlas | Ep. 84
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Rich King Gawlas set out to bridge the gap around artificial intelligence in customer success. Subscribe to our newsletter, publishing weekly! https://www.lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - RIP KFC buffet 00:00:30 - Introducing Rich King Gawlas 00:01:56 - Bridging the AI knowledge gap in customer success 00:02:37 - AI education …
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Artificial Superpowers | Lihong Hicken | Ep. 83
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Theysaid CEO Lihong Hicken has a vision for how AI can support the customer success profession. Subscribe to our (not so serious) industry newsletter! https://www.lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - A bold analogy 00:00:22 - Introductions and some voice cracking 00:01:23 - AI in customer success 00:02:37 - From long onboarding to…
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What is inbox zero, and should you be chasing it? Sign up for Lifetime Value's newsletter! Real news, decent humor, and NO personal opinions: https://lifetimevalue.link/subscribe Tell us your thoughts on the show! Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ ⏱️ Timestamps: 00:00:00 - Referee Rob with the i…
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One size fits none | Danny Luu | Ep. 81
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Danny Luu is relatively new to CSMing, so he's still learning a lot. What's his one tip for others in the same boat? Subscribe to the Lifetime Value newsletter! News, humor, and NO opinions: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - Rob remembers 00:00:33 - Welcoming Danny Luu 00:01:06 - From Wells Fargo to tech 00:02:37 - CS i…
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Remi Wolf is a singer and songwriter originally from Palo Alto, California. She’s been releasing music since 2019. She performed at Coachella in 2023, and has toured with Olivia Rodrigo, Lorde, and Paramore. Her second album, Big Ideas, came out in July 2024. I talked to Remi about how she and her collaborators wrote and produced the song “Soup.” H…
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Growing up sucks | Will Hance | Ep. 80
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RevSetter VP of Sales and CS Will Hance remembers the good old days. Maybe those are rose colored glasses he's wearing. Subscribe to the Lifetime Value newsletter! News, humor, and NO ebooks: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - Tough love 00:00:47 - Will Hance and RevSetter 00:01:40 - Balancing sales and customer success …
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The language we learn | Lauren Berg | Ep. 79
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Lauren Berg wants everyone to pay just a little bit more attention to the language they use. It means all the difference. Send The Daily Standup a message via email or voicemail: https://www.lifetimevalue.show/contact/ Sign up for Lifetime Value's newsletter: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - Pirates 00:01:20 - From jou…
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Adaptive Communication | Corey "CJ" Joyner | Ep. 78
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Technical support specialist Corey "CJ" Joyner talks to people all day long. What's the #1 thing he's learned? ⏱️ Timestamps: 00:00:00 - Banana cognac 00:00:23 - Corey Joyner joins The Daily Standup 00:01:28 - The art of communication in client interactions 00:02:35 - Curiosity and attitude in networking 00:03:52 - Does a direct ask for help ever w…
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C/C/M Podcast Episode #140: Kody Okamoto
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This week I am joined by KODY OKAMOTO, the creator of the great webcomic KEEPING TIME! Listen in as we chat about the band MOON TOOTH, Kody's approach to depicting the early 2000's, the origins of KEEPING TIME, and ALL the social media questions! Check out KEEPING TIME here: https://www.keepingtimecomic.com/ Kody's Socials Twitter: https://x.com/k…
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Gainsight + Staircaise AI - Our thoughts | Ep. 77
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Customer success platform leader Gainsight acquires artificial intelligence startup Staircase AI. Sign up for Lifetime Value's newsletter! Real news, decent humor, and NO personal opinions: https://lifetimevalue.link/subscribe Tell us your thoughts on the show! Send the show a message via email or voicemail: https://www.lifetimevalue.show/contact/ …
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Shove it, imposter syndrome | Kinsey Wheelis
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By all accounts, Kinsey Wheelis knows what she's doing. Still, imposter syndrome rears its ugly head. Here are her tips for putting it in its place. Subscribe to the newsletter: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - Shove it, imposter syndrome! 00:01:02 - Kinsey Wheelis joins The Daily Standup 00:01:25 - Facing imposter syn…
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A B2C-to-B2B evolution | Georgia O'Farrell
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Georgia O'Farrell's company is changing from a consumer app to an enterprise offering. What are the pros and cons? ⏱️ Timestamps: 00:00:00 - A B2C-to-B2B evolution 00:01:31 - Georgia joins The Daily Standup 00:02:41 - Communication at scale 00:04:01 - Benefits and challenges of a B2C foundation 00:06:09 - Managing thousands of individual accounts 0…
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What do early days Microsoft and tuna sandwiches have in common? Nobody knows! But this was a fun one with Emma Lo. Sign up for the newsletter: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - What's old is new again 00:00:23 - Emma Lo joins The Daily Standup 00:01:52 - The rise of digital customer success 00:02:50 - Shifting focus to…
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Started from the bottom | Dane Zdunowski | The Daily Standup Ep. 73
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Dane Zdunowski is on the ground floor of a department's inception. This episode of The Daily Standup is all about that experience. ⏱️ Timestamps: 00:00:00 - Started from the bottom with Dane Zdunowski 00:01:21 - The new principal client success team 00:03:41 - Reasons for creating the principal team 00:04:44 - Managing high-value accounts 00:04:59 …
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Mastering multithreading | Elizabeth Italiano | The Daily Standup Ep. 72
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Elizabeth Italiano knows if you ain't multithreaded, it's only a matter of time before you're not threaded at all. ⏱️ Timestamps: 00:00:00 - Mastering multithreading with Elizabeth Italiano 00:00:10 - Welcome to The Daily Standup! 00:00:44 - Introducing Elizabeth Italiano 00:01:33 - What not to do in CS 00:02:10 - Relationship and stakeholder mappi…
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In a world without Customer Success | Dave Jackson | The Daily Standup Ep. 71
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Dave Jackson isn't afraid to shake things up. In this episode of The Daily Standup, he envisions a world without customer success. Send The Daily Standup a message via email or voicemail: https://www.lifetimevalue.show/contact/ Sign up for Lifetime Value's newsletter: https://lifetimevalue.link/subscribe ⏱️ Timestamps: 00:00:00 - In a world without…
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