Najlepsze podcasty z kategorii: C Coach (2024)

1
Tips for Managing Your Team: Calling Leads & Following Processes 35:29

16d ago35:29

35:29

Are you struggling to get your team to call your internet leads? Yes, I can't believe I just typed that question (and you may hear some frustration in my tone: sorry, not sorry), but I keep hearing that sales are exclaiming "no one answers their phones. Calling is pointless". I bet they just aren't doing it right, in fact, our own independent resea…

1
Following Up With Leads 23:26

1M ago23:26

23:26

Internet, inbound, and walk-in are all leads. How do we put together a good follow-up process and schedule? As promised, here are my tips for success in these areas.

1
The Power of Authority: How Weak Verbiage Has a Negative Impact 39:09

5M ago39:09

39:09

Most of the time we say things without even thinking about the impact our word choice has on the goals we are looking to accomplish. However, phrasing things weakly to a customer can have several negative psychological effects, often resulting in a less favorable outcome for both the customer and the business. This podcast will explore how weak ver…

1
Customer Service in Collections Calls 50:51

7M ago50:51

50:51

Ginger Lauderman, a Byrider Collections manager for 13 years, and Coaches Jim & Michelle Rhoads from White Hat Way will be joining me to discuss the importance of customer service in collections calls. We will play a few calls, and share LOADS of tips and tricks to help in every aspect of collections calls. Don't miss it!…

1
Everything You Need to Know About Tax Max! 26:08

7M ago26:08

26:08

Using a customer's tax refund to help with the cost of a vehicle has been popular for years! It is one of the easiest ways to draw traffic into the dealership at this time of year. Bill Neylan from Tax Max joins us to talk about how their program works, how customers can benefit from the service, and about their new product that makes things even e…

1
Handling Sales Calls: There Is Another Way, but Is It Better? 24:03

9M ago24:03

24:03

People love to tell me how they handle their calls versus how I suggest handling them. I am always interested to hear what works for dealers, and if there is a better way I will absolutely adopt it. I love learning and I am well aware there is more than one right way to do something, but is it always better? In this episode, I will play a competito…

1
Frustrated With Your Marketing Results? This Episode Is for You! 51:02

10M ago51:02

51:02

EXPLOSIVE EPISODE!! Anamaria Beck joins us on this episode to talk about all things marketing, including call quality, handling lead responses, Facebook paid ads vs. boosting ads, tag lines for BHPH marketing and even posting tips to generate more traffic to your website! DO NOT miss this episode of 2 spicy experts cooking up FREE training and tips…

1
Tommy Brandis Joins Us to Chat About the MidAtlantic IADA Conference 24:07

11M ago24:07

24:07

Join us as we chat with Tommy Brandis about handling internet leads, call quality, down payments, and the upcoming MidAtlantic IADA Conference and its soon-to-be-reforming Dealer 20 Groups. See you in ATLANTIC CITY September 24th - 26th! https://www.midatlanticautodealersunited.org/2023-convention

1
Collections Calls: PLEASE VERIFY ACCOUNTS! 15:15

12M ago15:15

15:15

There are lots of excuses we have heard over the years as to why an account didn't get verified, but I have never heard one that was actually a good reason. It takes seconds to do and it protects everyone involved, the collector, the customer, and the company. So, let's talk about what you should verify and how to get it done. Trust me, it will be …

1
Joyful Visualisation in the Sun with music 5:33

1y ago5:33

5:33

Give yourself five minutes of the day to visualise yourself basking in the sunshine out in nature and feeling the warmth of a beautiful day. This meditation will relax your mind and take you on a guided journey into a meadow and bring joy into your heart. This podcast episode was brought to you by The -C- Coach as part of the Happiness ROI Programm…

1
Joyful Visualisation in the Sun without music 5:23

1y ago5:23

5:23

Give yourself five minutes of the day to visualise yourself basking in the sunshine out in nature and feeling the warmth of a beautiful day. This meditation will relax your mind and take you on a guided journey into a meadow and bring joy into your heart. This podcast episode was brought to you by The -C- Coach as part of the Happiness ROI Programm…

1
Special Guest: Bill Elizondo 32:48

1y ago32:48

32:48

NIADA's Bill Elizondo joins us to talk about NIADA 20 groups and the upcoming NIADA convention June 19th- June 22nd at the Wynn in Las Vegas. Check out this session to learn more about Bill, his morning routine, Dealer 20 groups, and the convention! Jam packed episode!!

1
Honouring Boundaries with music 6:50

1y ago6:50

6:50

Respect and honour your boundaries and give yourself the confidence to protect them in your daily life. This meditation provides you an opportunity to let go of a personal interaction or exchange where you were unable to manage your boundaries. By letting go and finding compassion for ourselves and others, we can find peace. This podcast episode wa…

1
Honouring Boundaries (without music) 6:43

1y ago6:43

6:43

Respect and honour your boundaries and give yourself the confidence to protect them in your daily life. This meditation provides you an opportunity to let go of a personal interaction or exchange where you were unable to manage your boundaries. By letting go and finding compassion for ourselves and others, we can find peace. This podcast episode wa…

1
Uplifting Gratitude Visualisation Meditation with music 6:30

1y ago6:30

6:30

Being grateful and thankful fosters a mindset of appreciation allowing us to be more compassionate, kind and empathetic . With just 3 weeks of gratitude practice you could feel an increase of up to 25% in your happiness levels. Do you want to improve your personal wellbeing and overall psychological health? A single thoughtful gratitude promotes an…

1
Uplifting Gratitude Visualisation Meditation (without music) 6:16

1y ago6:16

6:16

Being grateful and thankful makes us happier. Being grateful and thankful fosters a mindset of appreciation allowing us to be more compassionate, kind and empathetic . With just 3 weeks of gratitude practice you could feel an increase of up to 25% in your happiness levels. Do you want to improve your personal wellbeing and overall psychological hea…

1
Justin Osburn From Smart Groups Joins Us! 33:46

1y ago33:46

33:46

In this episode we will talk to Justin Osburn from Smart Groups: 20 Groups Reimagined. We will talk about sales, Smart Groups, phone calls and chat! Check out this episode to learn more.

1
Introduction to ASMR 3:08

1y ago3:08

3:08

What is ASMR? And what's the benefits for us? Find out how ASMR can support you to sleep better and support people experiencing chronic pain. Let your brain tingles distract and relax you. This podcast episode was brought to you by The -C- Coach as part of the Happiness ROI Programme. This programme is powered by The -C- Coach, in collaboration wit…

1
ASMR - Sleep Meditation 8:17

1y ago8:17

8:17

Ignite your brain tingles and distract yourself away from negative thoughts. Listen to the whispers and sink heavy into your bed and drift off into a deep and restful sleep. This podcast episode was brought to you by The -C- Coach as part of the Happiness ROI Programme. This programme is powered by The -C- Coach, in collaboration with Barcinno and …

1
Breathework on Hands - a mindfulness exercise 5:00

1y ago5:00

5:00

When you feel distracted and stressed by your negative thoughts, or your thoughts are spiralling into unhealthy self-talk, come back to this meditation to focus your brain on a mindfulness exercise. By disrupting your thought patterns and intentionally focusing on a mindfulness exercise, you slowly reprogramme your neural pathways to build a strong…

1
Energise with 5 Deep Breathes with music 3:36

1y ago3:36

3:36

Be present and give yourself space to practice some breathwork. Bring energy and focus to your body allowing you to let go of any tension, supporting you in the present moment. This podcast episode was brought to you by The -C- Coach as part of the Happiness ROI Programme. This programme is powered by The -C- Coach, in collaboration with Barcinno a…

1
Energise with 5 Deep Breathes (without music) 3:22

1y ago3:22

3:22

Be present and give yourself space to practice some breathwork. Bring energy and focus to your body allowing you to let go of any tension, supporting you in the present moment. This podcast episode was brought to you by The -C- Coach as part of the Happiness ROI Programme. This programme is powered by The -C- Coach, in collaboration with Barcinno a…

1
Introduction to Meditation (without music) 2:51

1y ago2:51

2:51

A short introduction to the importance of meditation and how it supports us to be present. Supporting your approach to practice meditation with self-kindness and curiosity. This podcast episode was brought to you by The -C- Coach as part of the Happiness ROI Programme. This programme is powered by The -C- Coach, in collaboration with Barcinno and O…

1
Short Body Scan (without music) 3:55

1y ago3:55

3:55

A short meditation to support you to be present, allowing yourself to do nothing for a few minutes, with an introduction to body scan. This podcast episode was brought to you by The -C- Coach as part of the Happiness ROI Programme. This programme is powered by The -C- Coach, in collaboration with Barcinno and OneCoWork. Enrol to the Happiness ROI P…

1
Short Body Scan with music 4:13

1y ago4:13

4:13

A short meditation to support you to be present, allowing yourself to do nothing for a few minutes, with an introduction to body scan. This podcast episode was brought to you by The -C- Coach as part of the Happiness ROI Programme. This programme is powered by The -C- Coach, in collaboration with Barcinno and OneCoWork. Enrol to the Happiness ROI P…

1
Values Mantra Meditation with music 6:18

1y ago6:18

6:18

Set up your morning routine and daily mode with a practice to embody your values. Wake up every day and live a life that aligns to what’s important to you and allows you to just be the real you. This podcast episode was brought to you by The -C- Coach as part of the Happiness ROI Programme. This programme is powered by The -C- Coach, in collaborati…

1
Introduction to Meditation with music 3:07

1y ago3:07

3:07

A short introduction to the importance of meditation and how it supports us to be present. Supporting your approach to practice meditation with self-kindness and curiosity. This podcast episode was brought to you by The -C- Coach as part of the Happiness ROI Programme. This programme is powered by The -C- Coach, in collaboration with Barcinno and O…

1
Values Mantra Meditation (without music) 6:23

1y ago6:23

6:23

Set up your morning routine and daily mode with a practice to embody your values. Wake up every day and live a life where you do things that are important to you and can just be the real you. This podcast episode was brought to you by The -C- Coach as part of the Happiness ROI Programme. This programme is powered by The -C- Coach, in collaboration …

1
Compliance Unleashed: Steve Levine Joins Us! 37:11

1+ y ago37:11

37:11

Whether you have considered attending this event or not, this podcast is a must-listen! You will hear all about the great speakers, topics, and content that will be covered at Compliance Unleashed: Navigating Turbulent Waters, May 22nd - May 24th at the Embassy Suites, DFW Airport North. We will talk about who should attend this event, why, and wha…

1
There Is a Lot More to Voice Inflection Than You Think! 19:42

1+ y ago19:42

19:42

We speak and we don't really think too much about our tone or the rises and falls in our voice. However, your voice inflection plays a significant role in your life, especially in sales. Let's talk about how and when your brain starts to recognize voice inflection and what you can do to use it to your benefit during phone calls. This is a scientifi…

1
Bill Neylan & Paxton Wright join me to talk all things BHPH United! 46:42

1+ y ago46:42

46:42

You do not want to sleep on this event! Get your tickets now by going to bhphunited.com! Bill Neylan, President & CEO of Tax Max (also treasurer of BHPH United), and Paxton Wright, Managing Partner of Primalend (also President of BHPH United) are here to talk about the event, what you will learn, why you should come, and why BHPH United was formed.…

1
BHPH United: Bill Neylan & Paxton Wright join me! 47:00

1+ y ago47:00

47:00

You do not want to sleep on this event! Get your tickets now by going to bhphunited.com! Bill Neylan, President & CEO of Tax Max (also treasurer of BHPH United), and Paxton Wright, Managing Partner of Primalend (also President of BHPH United) are here to talk about the event, what you will learn, why you should come, and why BHPH United was formed.…

1
Following the Script: IT'S TOO HARD....really? 20:36

1+ y ago20:36

20:36

What did Master Yoda say? Do or do not, there is no try. The number of people complaining to my team about how difficult or "stupid" it is or that they simply don't want to follow a script has risen to an alarming rate. This podcast might not be for everyone, because I am going to speak freely and you will have to pack your ego away to listen to it…

1
Fred & Lou from Car Guy Coffee Podcast and Certified Solutionaries Join Us! 46:36

1+ y ago46:36

46:36

We can do a lot to improve training, culture, and focus in our dealerships and companies. Fred Lennartz and Lou Ramirez from Car Guy Coffee Podcast & Certified Solutionaries will chat with me about those very things. One of our longest podcasts yet, because we had so much to talk about! Check out their insight into dealership habits that need impro…

1
Special guest: Jim & Michelle Rhoads 30:46

1+ y ago30:46

30:46

Learn all about the different ways these two are helping to transform the BHPH industry. This episode is packed full of helpful information for new stores or stores who want to up their game. Don't miss it!

1
Richard Hudson From Ignite Joins Us to Talk FTC Safeguard Rules 39:31

1+ y ago39:31

39:31

The new Safeguards Rule requires non-banking financial institutions, such as motor vehicle dealers, to develop, implement, and maintain a comprehensive security program to keep their customers' information safe. While the deadline has been extended, some of the rules are required to be in place NOW! Learn the basics in this podcast where Ignite Con…

1
Everything You Need to Know About Training Bi-lingual Staff 28:06

1+ y ago28:06

28:06

Do you own a store with bi-lingual staff or are you a rep who is bi-lingual? Then this episode is just for you! We will tackle how to train, scripts, verbiage and proper translations in this episode. Join Maggie & Chief Bi-lingual Coach Paloma as we dive into everything bi-lingual. Don't miss it!

1
Interviewing BDC Call Master: Bre 21:02

1+ y ago21:02

21:02

Want to know what Bre thinks of the script, how she learned to use it, and what her tips are for a successful call? Hear directly from someone on the front lines in this episode! This is one you do NOT want to miss!!

1
Challenged Credit Sales Call: The Proper Way to Decline a Customer 10:05

1+ y ago10:05

10:05

This is probably one of the most mishandled types of calls we hear. You have a customer with little income, no driver's license or they live outside of your lending radius. What do you do? Most of the time we hear the customer get interrupted during their explanation and the rep or sales person explains they cannot help. That would not be the best …

1
Interview with a Collections Manager: Audrae Dollar From Rainey Used Cars 17:04

1+ y ago17:04

17:04

Do you struggle with turnover in your collections department? I interviewed one of THE BEST collection managers out there, Audrae Dollar from Rainey Used Cars. Join us as we talk about employee retention, managing a team who works from home and we'll tackle implementing training. After that's all said and done, I will play an example collections ca…

1
What Is Reinsurance, Who Needs It and How Do You Get It? Buckeye Bret Joins Us! 29:59

1+ y ago29:59

29:59

Do you know what Reinsurance is? Do you need it? How will it help you? Bret Buike from Buckeye Dealership Consulting joins us today to answer all of your burning questions about this product. We also chat a little about the importance of training and his experience as a dealer on the other side of the fence. YOU DO NOT WANT TO MISS THIS ONE! You ca…

1
Training: Why All the Push-back? 15:04

1+ y ago15:04

15:04

Are you the problem? Please don't be the problem. It is really easy to be afraid of new things, but training should not be one of them, especially when it should positively impact your work environment and make your job easier! In this podcast, let's explore some of the reasons people refuse training and some solutions to the problem. Hint: the sol…

1
It’s Just Me, Following Up on You Following Up! 11:25

2y ago11:25

11:25

We need to chat about this topic, again! Follow-ups are still a huge issue, so let's tackle them again. In August, I had a feature article in Dealer Used Car Magazine on this very topic, so let's dive in and focus on selling more customers!

1
Collections Calls: Why Taking Good Notes is LIFE! 10:21

2y ago10:21

10:21

If you work in collections, you have been there. You pick up the phone and call a customer only to find out they made an arrangement with someone else and no notes were entered. In this episode, let's explore WHY you want to take good notes and what type of information you should keep track of. Trust me, good note-taking will prevent future headach…

1
Internal Training: Scoring and Choosing Your Own Calls 11:04

2y ago11:04

11:04

Do you want to do some internal scoring of your sales department? Or are you a salesperson who wants to learn on your own how to improve your calls? In this podcast I will review how to choose calls to review, how many to review and how to score them. I recently spoke at TIADA on this topic, so if you missed it, this podcast is for you! Enjoy!…

1
Hot Topic: Successful Phone Application Process 19:49

2y ago19:49

19:49

How do we make this work? What is the best way to handle applications over the phone? Do I do this in several calls or just one?! HELP!! In this episode, I will answer all those questions and you can hear a real application call. Check it out, and don't forget to share!!

1
Closure: What Is It, Why Do People Skip It and Why Does It Matter? 28:21

2y ago28:21

28:21

Today we have a special guest, Coach Robin! She joins us to talk about Closure and the important key components of working this step into your calls, whether you have an appointment scheduled with the customer or not. Check out this episode jam-packed with tips and tricks on improving your customer service skills and SHOW RATIOS!!…

1
HOT TOPIC - Follow-ups: Execution & Process 16:13

2y ago16:13

16:13

TIP: FOLLOW UP WITH YOUR CUSTOMERS!! I know this is a hot topic, but I also know it is one of the most forgotten steps in the entire process, aside from calling the customer initially of course. Keep in mind a good follow-up process is gold. Listen to this podcast for awesome tips you can implement right away to up your follow-up game!…

1
Call of the Week: Outbound Application Leads 10:05

2y ago10:05

10:05

Lots of dealership websites have applications customers can complete online, but how do we handle these calls effectively? In this week's call, let's listen to a call that was placed to a customer after she had filled out an online application. This is the first communication between the customer and the salesperson, judge for yourself how efficien…

1
Voicemails: What Should You Really Be Saying? 12:34

2+ y ago12:34

12:34

The trick to leaving fewer messages is to call the customer as quickly as possible when you receive their lead. Obviously, even the fastest responders still have to leave messages, so what should they sound like? Is "good news" really that terrible? Should we answer all of their questions in the voicemail? Find out by listening to this week's podca…

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