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The Service Academy Business Mastermind (SABM) is a transformational program for Service Academy graduates who are building businesses. Our podcast features entrepreneurial success stories from the Service Academy community (West Point, Naval Academy, Air Force Academy, Coast Guard Academy, and Merchant Marine Academy). To learn more, please visit: www.sabmgroup.com.
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Gain Service Academy Admission

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The podcast that is all things regarding U.S. Service Academy admission. Whether it is West Point, the Naval Academy (Annapolis) or the Air Force Academy- admission is as much about the process as it is the attributes of the candidate. It is complex—and involves several qualifications which make it far more rigorous than the traditional college application. This podcast helps the listener understand and navigate the process in order to gain a coveted appointment.
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Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and w ...
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Service Academy Sorority Podcast

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The purpose of this podcast is to build a strong network of all the amazing women that have attended the Service Academies. By diving into the details of each person's story, the podcast will foster deeper connections and help build our network and bond.
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“I think it’s easy to make your first million. What’s hard is staying there and doing it consistently, because now, all of the pressure is on you.” -Max Sivohins, USCGA ‘13 Max Sivohins is a serial entrepreneur primarily focused on multi-family real estate development and government contracting. He is the Co-Founder and Chief Operating Officer of A…
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In today's show, we welcome Colonel Joseph Forester, a retired Air Force veteran and allergist, to discuss allergies and DoDMERB disqualifications. Service Academy and ROTC scholarship candidates must be DoDMERB qualified (or waived) in order to participate in these programs. One of the most common medical issues we see in candidates is an allergy …
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Teams will reflect how they are treated back onto their teams. Take the time to lead with a sense of empathy and enthusiasm and you will find they deliver higher quality experiences for guests, customers, and consumers. Visit https://www.4xi360.com/truenorth to invest in your sales team. - Employee experience begins with the hiring process, orienta…
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“Esports can turn something that could be very negative…180 degrees into a very positive experience for a child’s life.” -Patrick Cronin, USMA ‘13 Patrick Cronin is the Co-Founder and CEO of Vanta, an esports company that provides a curriculum, a platform, and leagues to help kids from 8-18 grow into the best version of themselves. The company inte…
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"Any storied franchise that would love to get on board and continue to add more value to the brand they have already created would be a huge milestone.” -Antoine Hood II, USAFA ‘06 Antoine Hood II is a professional basketball player, cancer survivor, published writer, U.S. Air Force Academy graduate, and military officer. As an NBA free agent guard…
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In this episode, I welcome Nikola Mrkšić from PolyAi into the studio to discuss artificial intelligence (A.I.) in contact centers. Visit http://6canons.com to invest in my latest virtual hospitality program. - Great AI helps you foget you're speaking to machine because it is about helping the customer. - Contact centers continue to grow and bring v…
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“I’m an acquirer and curator of ideas and strategies, and I have a Rolodex of people to execute those strategies.” -Steve Wingard, USMA ‘87 Steve Wingard is the Founder and Managing Partner of Wayfinder Wealth, a financial advising firm that helps families and business owners uncomplicate complex planning with a specialization in high net-worth str…
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In this episode, I talk about the trends you need to prioritize going into 2024 when it comes to Customer Experience (CX). It's time to close out 2023 and talk about the trends you need to know for the new year to grow your business. Visit http://6canons.com/ to invest in my latest virtual hospitality program. - Prioritize people and the basics of …
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In this episode, we welcome Simon Elliot of 4xi Global Consulting to talk about the future of real estate and employee experience. How can organizations create environments where employees want to be and utilize their space most effectively. - Employee are looking for reasons to return to the workplace and employers must find ways to magentize the …
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“Our vision for DAG is to become that trusted go-to for clear-eyed UAS insight within the industry.”-Bill Daggett, USAFA ‘01 Bill Daggett is the Founder and Managing Director of Delta Advisory Group (DAG), a commercially focused consulting company with a concentration on emerging Unmanned Aircraft System (UAS) platforms and capabilities. DAG uses i…
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In this episode, I talk about thriving through the holiday season - excelling in customer experience and employee engagement. This will help you grow your sales and your reputation. Invest in my 5-star rated course on Customer Experience and Leadership: http://6canons.com/ - Keep a close eye on how often you are asking for donations or tips from yo…
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“Something that has been very beneficial to me was the value of a mentor, in both real estate and the private equity space.” -Neil Hoy, USAFA ‘03 Neil Hoy is an Investor Relations Specialist with VaultCap Partners, a private real estate investment firm that specializes in the acquisition, renovation, and asset management of underperforming multifam…
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In this episode, we welcome Kat Kennan into the studio to talk about strengths based, trauma informed, and inclusive marketing for today's consumers. Invest in my exclusive course on Customer Experience and Leadership: http://6canons.com/ - Empathy driven understanding can improve both customer experience and marketing success by uncovering percept…
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“I thought, ‘What if there’s a way to insure the wealth?’ That’s all you want, is to protect future sources of income.” -Scott Tucker, USMA ‘02 Scott Tucker is a former Army Officer, a West Point graduate, and author of four books with unconventional ideas about military retirement, life, and wealth. He is the Founder of US VetWealth, a wealth mana…
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In this episode I share 5 strategies for effective team and customer communication - and the benefits you can expect if you execute properly and consistently. Invest in my exclusive course on Customer Experience and Leadership: http://6canons.com/ - Prioritize active listening with both your customers and your team - Personalize your communication …
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In this episode we discuss 5 leadership lessons from Halloween. I know this week is a bit tougue in cheek, but give it a listen, you just might learn something fun to make you a better leader. Invest in my exclusive course on Customer Experience and Leadership: http://6canons.com/ - Halloween is about transformation, so embrace change and adapt - H…
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“This is National Estate Planning Awareness Week. If you don’t have any planning in place, I’d encourage you…to meet with an estate planning attorney, understand what your options are, and put something in place sooner rather than later.”-Rodney Hatley, Navy Veteran Rodney Hatley is a former U.S. Navy Judge Advocate General (JAG) and the Founder of…
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Today we sit down with Vinny Madera, a renowned SAT tutor with a track record of helping students significantly boost their SAT scores. Dive deep into the world of SAT math as Vinny shares tips, strategies, and insights to conquer this critical section of the test. Whether you're just starting your SAT journey or looking for those extra points to p…
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In this episode, we welcome Jonathan Hensley into the studio from Emerge, a digital product consulting firm. Invest in my exclusive course on Customer Experience and Leadership: http://6canons.com/ - CX is the cumulative effect of the interactions we have with a brand - Building a common language with stakeholders helps ensure you stay on the same …
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“If you can work at the foundation of the problem and understand the nature of the problem… then creating the resolution for the problem is actually really simple.” -Mandy Barbee Lanier, USAFA ‘05 Mandy Barbee Lanier is the Founder and CEO of Palladium Mind, a business through which she facilitates measurable, high-value, personal transformations f…
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In this episode, we talk about upcoming Customer Service Week and CX Day. Link to my latest virtual hospitality program: http://6canons.com/ - Customer Service Week is the first full week of October by presidential procolmation. - CX Day is on October 3rd - Good CX delivers better outcomes for customes, clients, and employees - This is your week to…
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“How do you conceptualize your future and make sure that you're putting your assets to work for you to get to where you want to be? There's the psychological and emotional component to building wealth.” -Thomas Perez, Navy Veteran Thomas Perez is a Financial Advisor with a practice through Northwestern Mutual. A Navy veteran, Tom has 28 years of co…
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In this episode, we talk about quality and how to protect it in your business. Link to my latest virtual hospitality program: http://6canons.com/ - We discuss 3 businesses who are testing new CX strateies in the marketplace - Quality takes an intentional approach to ensure daily execution. This is fueled by front line employees and their leaders. -…
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“I really feel like I’ve built my dream job where I get to meet people, learn, grow, and make money while doing it.” -Justin Nassiri, USNA ‘02 Justin Nassiri is the CEO and Founder of Executive Presence, a fully managed social media service for CEOs and top executives. The company helps top-tier executives boost their visibility, activate their net…
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In this episode, we welcome James Saliba into the studio to discuss leadeship and Customer + Employee Experience. - When establishing your CX strategy, you have to understand your customers and what they need - Leadership strategy is a bridge. You must know where you are and where you are trying to go to plot a course. - Giving your team a safe pla…
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“The problem that we’re solving here is that 65% of investors don’t have a solid grasp of how their portfolios are performing… I find that to be unacceptable.” -Greg Namrow, Marine Corps Veteran Greg Namrow is the Founder & CEO of TRACTIC, a real estate asset management platform enabling owners, investors, and landlords to assess the real-time perf…
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In this episode, I talk about customer journey mapping and making things easy for your customers. This is vital to retain customers as the economy cools and customers make purchasing decisions to deal with inflation. - You must look at the customer journey from their point of view - Look at the key touchpoints and ensure that you remove friction fr…
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“For me, it’s all about helping others really understand what their brand strategy is so they can be the best that they can be.” -Pete Canalichio, USNA ‘81 Pete Canalichio is a Brand & Licensing Strategist who is on a mission to help brands find the most authentic parts of their story so they can share it with the world. After successful careers in…
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