Najlepsze podcasty z kategorii: Service Academy (2025)

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#326: Helping Entrepreneurs Break Into Franchising with Josh Emison, USNA ‘14 39:47

15d ago39:47

39:47

Joshua Emison is the founder of Tracer Franchising, where he helps individuals identify proven, scalable franchise opportunities tailored to their financial and lifestyle goals. With a background in business development and a sharp eye for operational models, he simplifies what’s often a crowded and confusing process in franchising. Josh works acro…

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Rejected from a Service Academy? Here's EXACTLY How to Reapply and WIN the Appointment! 23:14

24d ago23:14

23:14

Rejection from West Point, the Naval Academy, the Air Force Academy or any U.S. service academy can feel devastating—but it doesn’t have to be the end. In this powerful episode of Academy and ROTC Insiders, Trisha and Lieutenant Colonel Kirkland walk you through exactly what to do after receiving a "thin white envelope" (TWE) and how to reapply wit…

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179: Balancing AI and Humanity in CX with Frederic Durand 23:11

1M ago23:11

23:11

Balancing AI and Humanity in CX with Frederic Durand, CEO of Diabolocom In today’s episode, we’re thrilled to welcome Frederic Durand, Founder and CEO of Diabolocom, a global leader in customer experience solutions powered by proprietary AI. With over two decades of experience transforming customer service for brands like Mitsubishi Electric, Nikon…

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#325: Inspiring Change Through Filmmaking with Zachary Guerra, USNA ‘00 34:04

22d ago34:04

34:04

Need financing for your next investment property? Visit: https://www.academyfund.com/ Want to join us in San Antonio, TX on June 11th & 12th? Visit: https://www.10xvets.com/events ____ Zachary Guerra is a powerful force in storytelling, making the leap from Naval Aviator flying S-3B Vikings to directing multi-million-dollar productions for some of …

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#324: From Free Help to General Partner: How a Young Grad Earned His Seat at the Table with Rob Pekarek, USNA ‘21 34:54

29d ago34:54

34:54

Need financing for your next investment property? Visit: https://www.academyfund.com/ Want to join us in San Antonio, TX on June 11th & 12th? Visit: https://www.10xvets.com/events ____ Rob Pekarek is an Operations Research Analyst at Air Combat Command and a General Partner in multifamily real estate. On active duty, he serves on the staff of the f…

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#323: Leveraging Untapped Talent in Indonesia with Jason Williscroft, USNA ‘95 37:14

1M ago37:14

37:14

Need financing for your next investment property? Visit: https://www.academyfund.com/ Want to join us in San Antonio, TX on June 11th & 12th? Visit: https://www.10xvets.com/events ____ Jason is the founder of John Galt Services, a Bali-based outsourcing company that connects businesses with high-performing, multilingual talent across Indonesia. Wit…

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How to overcome a DoDMERB Disqualification 38:44

2M ago38:44

38:44

Are you applying to a military service academy or ROTC program? Understanding the Department of Defense Medical Examination Review Board (DoDMERB) process is CRUCIAL to your success. In this comprehensive guide, Lt. Col. Kirkland and Trish Dach break down the entire process from start to finish. What you'll learn: • What DoDMERB is and how it works…

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#322: Helping Companies Expand into Panama, Latin America, and Beyond with Mario Cortizo, USMA ‘13 21:15

2M ago21:15

21:15

Need financing for your next investment property? Visit: https://www.academyfund.com/ Want to join us in San Antonio, TX on June 11th & 12th? Visit: https://www.10xvets.com/events ____ Mario Cortizo is the Founder and President of Maerco Consulting, helping companies expand into Panama and Latin America through strategic market entry, partnerships,…

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#321: Building the Future of Technology Consulting with C Infinity Solutions and Chris Coughlan, USNA ‘05 30:42

2M ago30:42

30:42

Need financing for your next investment property? Visit: https://www.academyfund.com/ Want to join us in San Antonio, TX on June 11th & 12th? Visit: https://www.10xvets.com/events ____ Chris Coughlan is the Founder and CEO of C Infinity Solutions, a digital consultancy helping companies turn big ideas into scalable, AI-powered products. A Naval Aca…

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178: Hospitality That Makes Sun 'n Fun Soar With Gene Conrad 42:03

2M ago42:03

42:03

In this high-flying episode, we sit down with Gene Conrad, President and CEO of the Aerospace Center for Excellence and Sun 'n Fun Aerospace Expo in Lakeland Florida. Sun 'n Fun is one of the largest aviation events in the country and welcomes over 200,000 visitors annually. Key Takeaways: ✈️ Safety First – Safety is the primary focus for the airsh…

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#320: From Navy Command to Executive Coaching: Building Transformative Teams with Jeff Servello, USNA ‘02 34:36

2M ago34:36

34:36

Need financing for your next investment property? Visit: https://www.academyfund.com/ Want to join us in San Antonio, TX on June 11th & 12th? Visit: https://www.10xvets.com/events ____ Jeff Servello is a seasoned leader and trusted Principal Advisor specializing in executive coaching, leadership development, and crisis response. A U.S. Naval Academ…

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#319: How LCAB Holdings Is Redefining Commercial Construction with Jeff Tegman, USMA ‘07 39:53

2M ago39:53

39:53

Need financing for your next investment property? Visit: https://www.academyfund.com/ Want to join us in San Antonio, TX on June 11th & 12th? Visit: https://www.10xvets.com/events ____ Jeff Tegman is the Vice President of LCAB Holdings, a veteran-owned holding company redefining how the commercial construction industry attracts talent, maintains qu…

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#318: From Billion Dollar Success to Redemption: The Journey of Jeff Martinovich, USAFA ‘88 42:45

3M ago42:45

42:45

Need financing for your next investment property? Visit: https://www.academyfund.com/ Want to join us in San Antonio, TX on June 11th & 12th? Visit: https://www.10xvets.com/events ____ Jeff Martinovich is a seasoned business advisor, entrepreneur, and U.S. Air Force veteran with a background in finance, leadership, and strategic growth. A former Gu…

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#317: Scaling Success: From Restaurants to Real Estate with Mike Brumagin, USMA ‘89 40:45

3M ago40:45

40:45

Need financing for your next investment property? Visit: https://www.academyfund.com/ Want to join us in San Antonio, TX on June 11th & 12th? Visit: https://www.10xvets.com/events ____ Mike Brumagin is a U.S. Army veteran, West Point graduate, and co-founder of Battle Monument Group, a private real estate investment firm specializing in single-tena…

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177: Developing Coaches Who Get Results: Key Trends in Modern Leadership Training 21:10

3M ago21:10

21:10

In this episode of the Customer Service Academy Podcast, we explore the evolving world of leadership development and the critical traits every modern leader needs to succeed—empathy, adaptability, continuous learning, time management, and effective employee engagement. The workplace is changing—and so are the skills leaders need to thrive. We break…

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#316: Building the Business Beyond the Battlefield Conference with Patrick Alcorn, USMA 35:56

3M ago35:56

35:56

Need financing for your next investment property? Visit: https://www.academyfund.com/ Want to join us in San Antonio, TX on June 11th & 12th? Visit: https://www.10xvets.com/events ____ Patrick E. Alcorn is a business strategist, veteran, and leadership coach committed to empowering entrepreneurs and organizations. As Director of the Veterans Busine…

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#315: The Steady Leader: The Entrepreneurial Balancing Act with Schuyler Williamson, USMA ‘05 48:11

3M ago48:11

48:11

Need financing for your next investment property? Visit: https://www.academyfund.com/ Want to join us in San Antonio, TX on June 11th & 12th? Visit: https://www.10xvets.com/events ____ Schuyler Williamson is an accomplished leader with a background in business, real estate, and mentorship. A West Point graduate and former college baseball player, h…

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#314: Scaling an Office Snack Business Nationwide with Claude Burns, USNA ‘06 31:11

3M ago31:11

31:11

Need financing for your next investment property? Visit: https://www.academyfund.com/ Want to join us in San Antonio, TX on June 11th & 12th? Visit: https://www.10xvets.com/events ____ Claude Burns is a visionary entrepreneur, veteran, and startup founder transforming the workplace food and beverage industry. A former Navy Officer, he brings a miss…

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176: Crafting Memory Making, Loyalty Building Theme Park Experiences 25:43

4M ago25:43

25:43

In this episode of Customer Service Academy, we take a deep dive into the evolving world of theme parks, desitnations, and attractions—and how you can ensure you are delivering loyalty-building experiences for yoru guests. As customer expectations continue to change and evolve, theme parks, resorts, and destinations must innovate to remain competit…

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#313: Leveraging AI and the ‘Grit Factor’ to Turn Your Dreams into Reality with Corey Reiser, USMA ‘11 41:02

4M ago41:02

41:02

Need financing for your next investment property? Visit: https://www.academyfund.com/ Want to join us in San Antonio, TX on June 11th & 12th? Visit: https://www.10xvets.com/events ____ Corey Reiser is a former Army Artillery Officer, real estate investor, and founder of School of Grit. A Division I lacrosse player at the U.S. Military Academy, he b…

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#312: Creating a Print on Demand Apparel Business for Schools, Sports, and the Military with David Baska, USAFA ’13 24:05

4M ago24:05

24:05

Need financing for your next investment property? Visit: https://www.academyfund.com/ Want to join us in San Antonio, TX on June 11th & 12th? Visit: https://www.10xvets.com/events ____ David Baska is a dynamic leader with expertise in operations, finance, and strategic planning. As Chief Operating Officer at Swift Brands, he spearheads the company’…

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175: Supercharge Your Business with AI-Driven Customer Service 29:31

4M ago29:31

29:31

AI and hyper-personalization are revolutionizing customer experience (CX) in 2025. Customers expect more than just good service—they demand tailored, predictive, and frictionless interactions across every touchpoint. This will help you grow your business, improve your results, and retain your customers. So, how can businesses keep up? In this episo…

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#311: Financial Planning with Private Investments, Tax Loss Harvesting & Charitable Giving with David Chepauskas, USMA ‘77 42:17

4M ago42:17

42:17

Need financing for your next investment property? Visit: https://www.academyfund.com/ ____ With 33 years of experience, David Chepauskas specializes in solving problems and maximizing opportunities for senior Wall Street professionals, business owners, executives, and retirees. He is a partner at Summit Financial LLC, a leading independent financia…

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#310: From West Point to Hollywood: Building a Filmmaking Career with Sean Mullin, USMA ‘97 33:18

4M ago33:18

33:18

Need financing for your next investment property? Visit: https://www.academyfund.com/ ____ Sean Mullin is an award-winning filmmaker known for his feature film debut, AMIRA & SAM, which won multiple film festivals and was distributed by Drafthouse Films. He co-wrote and co-produced SEMPER FI with Oscar-nominated director Henry-Alex Rubin, and produ…

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174: Meeting People Where They Are to Drive Influence With Jesse Hernandez 24:20

5M ago24:20

24:20

This week we welcome Jesse Hernandez into the studio. Jesse has experience as a leader in the construction space, where he learned to meet people where they are in their journey and inspire teams through intentional communication and listening. - Customer Experience is about consistent quality. - Great leaders are great listeners. - Practicing vuln…

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173: Stop Making It Hard for Customers: 7 Steps Simplify Your Service 31:46

5M ago31:46

31:46

2025 if the year of simplification, and customers want brands who are easy to work with, deliver on commitments, and personalize their experiences. Stop making it so hard for customers to do business with you - in this episode we talk about 7 ways to make things easier for customers. - Empower your employees to solve problems - Deliver seamless omn…

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#309: Transforming Underutilized Properties in Texas into High Demand Assets with Michael Euperio (USMA ‘03) and Christian Catron (USMA ‘01) 31:21

5M ago31:21

31:21

Need financing for your next investment property? Visit: https://www.academyfund.com/ ____ Michael Euperio - Michael is the Chief Operating Officer at Redeem Investments, overseeing operations for a firm specializing in commercial real estate and renewable energy projects. His military background has shaped his leadership style, emphasizing discipl…

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#308: Building a Faith Based Wealth Advisory Practice for Veterans and Business Owners with Michael Mandarino, USMA ’96 26:52

5M ago26:52

26:52

Need financing for your next investment property? Visit: https://www.academyfund.com/ Want to join us in Tampa on January 28th? Visit: https://www.10xvets.com/events ____ Michael Mandarino is a seasoned financial advisor with over 20 years of experience in investment advisory and financial planning. As the owner of 123 Investing LLC and CEO of Sote…

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#307: Combining Military Experience with Pastoral Wisdom to Transform Organizations and Develop Leaders with Gabe Smith, USMA ‘99 30:15

5M ago30:15

30:15

Need financing for your next investment property? Visit: https://www.academyfund.com/ ____ Gabe Smith is a leadership strategist and organizational development expert who blends military discipline, pastoral insight, and business acumen to drive transformational growth. As the founder of Altitude Consulting, LLC, he coaches leaders to navigate chal…

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#306: Helping Companies Solve Complex Problems with Tech Solutions with Patrick Deane, USNA ‘12 31:13

6M ago31:13

31:13

Need financing for your next investment property? Visit: https://www.academyfund.com/ Want to join us in Tampa on Janary 28th? Visit: https://www.10xvets.com/events ____ Patrick Deane is a former Marine Corps Officer and accomplished business leader with a knack for driving organizational success. As Director of Operations at KIS Solutions, he brin…

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#305: Making the Cash Register Ring: Hiring Smart People and Scaling Businesses with Mike Bristol, USMA ‘81 34:43

6M ago34:43

34:43

Need financing for your next investment property? Visit: https://www.academyfund.com/ Want to join us in Tampa on January 28th? Visit: https://www.10xvets.com/events ____ Mike Bristol is a seasoned innovator with a legacy of excellence in defense, technology, and communications. A West Point graduate, he has held executive roles at organizations li…

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172: Your Actionable Blueprint for Customer Experience and Employee Engagement Success in 2025 26:01

6M ago26:01

26:01

As 2025 approaches, it is a great time to look back on what happened in customer experience and employee experience in 2024 - and discuss what we can learn from it. 2025 will be a year of continuuing evolution and changing marketplaces. Are you ready to take your business to the next level? - This past year the news was dominated by stories about C…

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#304: Helping Dogs Live Healthier Lives at Operation Good Boy with Tom Aiello, USMA ‘93 35:42

6M ago35:42

35:42

Need financing for your next investment property? Visit: https://www.academyfund.com/ Want to join us in Tampa on Janary 28th? Visit: https://www.10xvets.com/events ____ Tom Aiello is a seasoned marketing executive with over 25 years of experience in corporate and entrepreneurial ventures. A West Point graduate with an MBA from Northwestern's Kello…

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171: Building a People-Centric Internal Culture With Chase Jordan 42:34

6M ago42:34

42:34

In this episode we invite Chase Jordan in the studio to discuss leadership, customer experience, and employee engagement. Chase brings a wealth of knowledge as a CXO and franchise owner that he shared with us during this conversation. - Ease of use is the most important tactical action you can take to improve customer experience. - Internal communi…

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How to Get Into the Coast Guard Academy 21:05

6M ago21:05

21:05

Curious about the U.S. Coast Guard Academy? In this episode, we take a deep dive into what it takes to earn an appointment. Learn how the Coast Guard Academy’s admissions process stands out from the other service academies, like West Point, the Naval Academy, or the Air Force Academy. From GPA requirements to SAT/ACT scores, extracurricular activit…

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#303:Creating a Next Generation Urban Athletic Club with Nick Perkins, USMA ‘12 26:27

6M ago26:27

26:27

Need financing for your next investment property? Visit: https://www.academyfund.com/ Want to join us in Tampa on Janary 28th? Visit: https://www.10xvets.com/events ____ "Fitness has always been an important part of my life as a former Green Beret and college athlete.. I didn’t want to give that up." - Nick Perkins, USMA '12 Nick Perkins is a dynam…

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#302: How (Literally) Falling and Getting Back Up Can Help to Realize Your True Purpose with Don Grier, USMA ‘85 38:23

7M ago38:23

38:23

Are you a real estate investor in need of financing for your next investment property? If so, the Academy Fund has you covered! Whether you need short term financing for “fix-and-flip” projects, land development, or new construction or you need long term financing for single family or multi family rentals, we are your reliable financial partner. Ou…

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#301: Creating the World's First Digital Shooting Range with Jared Ogden, USNA ‘04 24:30

7M ago24:30

24:30

Are you a real estate investor in need of financing for your next investment property? If so, the Academy Fund has you covered! Whether you need short term financing for “fix-and-flip” projects, land development, or new construction or you need long term financing for single family or multi family rentals, we are your reliable financial partner. Ou…

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170: Gratitude Through the Lens of Generational Cohorts 21:38

7M ago21:38

21:38

Thanksgiving is the perfect time of year to show gratitude - and when you can personalize by generation, you will find a resonance that drives success from your team and with your customers. In this episode we will talk about how to show gratitude to each generation when they are customers and when they are employees. - Think about how each generat…

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#300: Milestones, Miracles, and Lessons from the Journey of 300 Podcasts 51:23

7M ago51:23

51:23

Today we’re celebrating episode 300 of the SABM Podcast! To mark this incredible milestone, I sat down again with my good friend Ginni Guiton, who interviewed me in February 2020 for episode 100 and in February 2022 for episode 200. At the time of this recording, the SABM Podcast has received almost 200,000 downloads! So many great things have happ…

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169: The Holiday Hospitality Handbook (10 Tips to Elevate Customer Service This Season) 27:55

7M ago27:55

27:55

The holiday season is here. Is your business ready? In this episode we talk about 10 tips + 1 bonus tip to deliver for your customers this holiday season. From Black Friday through New Year you have an opportunity to remove hassles for your guests and build ongoing loyalty to your brand. - Now is the time to prepare and train your team for the upco…

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#299: Building Leaders from the Inside Out with Tom Connally, USNA ‘83 57:20

8M ago57:20

57:20

Are you a real estate investor in need of financing for your next investment property? If so, the Academy Fund has you covered! Whether you need short term financing for “fix-and-flip” projects, land development, or new construction or you need long term financing for single family or multi family rentals, we are your reliable financial partner. Ou…

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168: Improving Government Customer Service With Chase Oliver, Libertarian Presidential Candidate 21:23

8M ago21:23

21:23

In this episode we are proud to welcome Chase Oliver into the studio. Mr. Oliver is the Libertarian candidate for president and on the ballot in 47 states. This interview is shared unedited and in its entirety. We did extend invitations to all major party presidential candidates and all candidates on the ballot in Polk County, Florida. As of the ti…

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#298: From Tobacco Fields to Real Estate Deals with Gabriella (Gaby) Riffle-Gonzalez, USNA ‘17 31:56

8M ago31:56

31:56

Are you a real estate investor in need of financing for your next investment property? If so, the Academy Fund has you covered! Whether you need short term financing for “fix-and-flip” projects, land development, or new construction or you need long term financing for single family or multi family rentals, we are your reliable financial partner. Ou…

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How the Merchant Marine Academy Chooses Students 27:23

8M ago27:23

27:23

Join hosts LTC Rob Kirkland and Trish Dach as they share expert insights into the admissions process—and today, a special focus on the often-overlooked Merchant Marine Academy. In this episode, we shine a spotlight on why the Merchant Marine Academy can be a smart choice for high-performing students who excel academically but may not be strong test…

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167: Balancing Customer Experience and Loss Prevention With Russ Hawkins 31:02

8M ago31:02

31:02

In this episode we welcome Russ Hawkins into the studio to talk about digital customer experienes, loss prevention, and using modern data analytics to drive revenue. Visit https://www.igniteyourservice.com/6canons to invest in yourself and your team. - Great customer experiences inspires loyalty, advocacy, and referrals for new customers - Demoncra…

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#297: Using Military Training in Hurricane Helene Disaster Relief with Alex Jarbo, USMC Veteran 28:22

8M ago28:22

28:22

"They've run hundreds of missions out here, and they’re an incredibly nimble group. They create their missions the day before, and then they push out that morning with those missions." - Alex Jarbo, U.S. Marine Corps ‘13 - ‘17 This podcast is a slight departure from the regular SABM Podcast episode because of the hurricanes that have devastated com…

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#296: How to Build High Performing Teams with Caleb Mancuso, USMA ‘13 34:16

8M ago34:16

34:16

Are you a real estate investor in need of financing for your next investment property? If so, the Academy Fund has you covered! Whether you need short term financing for “fix-and-flip” projects, land development, or new construction or you need long term financing for single family or multi family rentals, we are your reliable financial partner. Ou…

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166: How CX Day and Customer Service Week Will Help You Grow Your Sales 26:05

9M ago26:05

26:05

CX Day is coming up on October 1st and Customer Service Week is October 7th - 11th. These days are so important to ensuring that you can improve your service and grow your sales. - CX Day is all about the strategy and the ROI on your customer experience investments and programs. - Customer Service Week is more tactical and empahsizes those on the f…

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#295: From Naval Service to Starting a Roofing Business with Nate Lamb, USNA ‘09 27:21

9M ago27:21

27:21

Are you a real estate investor in need of financing for your next investment property? If so, the Academy Fund has you covered! Whether you need short term financing for “fix-and-flip” projects, land development, or new construction or you need long term financing for single family or multi family rentals, we are your reliable financial partner. Ou…

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