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The Agile Brand with Greg Kihlström®


1 #657: Augmenting front-line employees with AI for better experiences, with Fabrice Martin, Medallia 22:42
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We are here recording live at Medallia Experience at the Wynn in Las Vegas, and have been seeing and hearing some amazing things about how AI can enhance the customer experience as well as enable teams at organizations to create more meaningful connections with customers. Today we’re going to talk about how AI can help to create better experiences for customers before, during, and after their interactions. To help me discuss this topic, I’d like to welcome Fabrice Martin, Chief Product Officer at Medallia. RESOURCES Medallia: https://www.medallia.com Catch the future of e-commerce at eTail Boston, August 11-14, 2025. Register now: https://bit.ly/etailboston and use code PARTNER20 for 20% off for retailers and brands Don't Miss MAICON 2025, October 14-16 in Cleveland - the event bringing together the brights minds and leading voices in AI. Use Code AGILE150 for $150 off registration. Go here to register: https://bit.ly/agile150 Connect with Greg on LinkedIn: https://www.linkedin.com/in/gregkihlstrom Don't miss a thing: get the latest episodes, sign up for our newsletter and more: https://www.theagilebrand.show Check out The Agile Brand Guide website with articles, insights, and Martechipedia, the wiki for marketing technology: https://www.agilebrandguide.com The Agile Brand podcast is brought to you by TEKsystems. Learn more here: https://www.teksystems.com/versionnextnow The Agile Brand is produced by Missing Link—a Latina-owned strategy-driven, creatively fueled production co-op. From ideation to creation, they craft human connections through intelligent, engaging and informative content. https://www.missinglink.company…
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Treść dostarczona przez Carl Franklin and Richard Campbell, Carl Franklin, and Richard Campbell. Cała zawartość podcastów, w tym odcinki, grafika i opisy podcastów, jest przesyłana i udostępniana bezpośrednio przez Carl Franklin and Richard Campbell, Carl Franklin, and Richard Campbell lub jego partnera na platformie podcastów. Jeśli uważasz, że ktoś wykorzystuje Twoje dzieło chronione prawem autorskim bez Twojej zgody, możesz postępować zgodnie z procedurą opisaną tutaj https://pl.player.fm/legal.
.NET Rocks! is an Internet Audio Talk Show for Microsoft .NET Developers.
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Oznacz wszystkie jako (nie)odtworzone ...
Manage series 134848
Treść dostarczona przez Carl Franklin and Richard Campbell, Carl Franklin, and Richard Campbell. Cała zawartość podcastów, w tym odcinki, grafika i opisy podcastów, jest przesyłana i udostępniana bezpośrednio przez Carl Franklin and Richard Campbell, Carl Franklin, and Richard Campbell lub jego partnera na platformie podcastów. Jeśli uważasz, że ktoś wykorzystuje Twoje dzieło chronione prawem autorskim bez Twojej zgody, możesz postępować zgodnie z procedurą opisaną tutaj https://pl.player.fm/legal.
.NET Rocks! is an Internet Audio Talk Show for Microsoft .NET Developers.
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1 Agentic AI in .NET with Spencer Schneidenbach 56:00
56:00
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Ready to build an agentic AI in .NET? Carl and Richard talk to Spencer Schneidenbach about his work using large language models to enhance customer interactions in healthcare. Spencer discusses using the LLMs to summarize customer conversations to identify topic areas, sentiment, and other concerns. He digs into how Microsoft's Semantic Kernel makes connecting an OpenAI model to your APIs easy, fetching information and creating a context for testing reliability and consistency with these models. Check out the links for some great tools to help make your AI apps with .NET!…
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1 Measuring LLMs with Jodie Burchell 1:01:00
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How do you measure the quality of a large language model? Carl and Richard talk to Dr. Jodie Burchell about her work measuring large language models for accuracy, reliability, and consistency. Jodie talks about the variety of benchmarks that exist for LLMs and the problems they have. A broader conversation about quality digs into the idea that LLMs should be targeted to the particular topic area they are being used for - often, smaller is better! Building a good test suite for your LLM is challenging but can increase your confidence that the tool will work as expected.…
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1 Javascript Promises with Martine Dowden 55:00
55:00
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What are JavaScript promises, and why do you want to make them? Carl and Richard talk to Martine Dowden about all the various async options available in Javascript today, including Callbacks, Promises, Async/Await, and even ReactiveJS! Martine digs into some of the more remarkable features available, including grouping sync calls together so code is only called when they all complete, or the race option where only one needs to complete, and everything else is thrown away. Lots of power is available in Javascript today. Have you taken advantage of it?…
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1 .NET Aspire 9.1 with Rob Richardson 1:00:00
1:00:00
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What's the latest with .NET Aspire? Carl and Richard talk to Rob Richardson about his experiences with .NET Aspire to help build great .NET cloud apps. Rob talks about all the goodness that comes out of the box with Aspire, including OpenTelemetry, containerization, good security practices, and the excellent dashboard. The discussion turns to the challenges of evolving .NET to be better in the cloud, retrofitting existing applications with Aspire, and all the container choices you have in front of you with these tools. There's more than one way to fall into the pit of success!…
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Seventeen years of Automapper! Carl and Richard talk to Jimmy Bogard about his latest version of Automapper - and the challenge of maintaining a long-lived and much-loved open-source library! Jimmy talks about the origins of Automapper as a tool he needed for working with clients and automating the mapping of objects. Initially, he moved to GitHub on Codeplex in 2009, and as open source became more popular in the .NET community, Automapper has hundreds of millions of downloads. And now, the next challenge - how to sustain this open-source project!…
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React version 19 has been released! Carl and Richard talk to Aurora Scharff about the long-awaited version of React that incorporates React Server Components and many other features. Aurora talks about the rethink involved in switching to a server-first implementation of a React website, which is best suited for greenfield implementations. For existing React apps, you'll want to look at React Router, which has V7, incorporates Remix features, and provides a bridge between React 18 and 19. Lots of progress from the library that runs Facebook!…
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1 Vertical Slice Architecture with Jeremy Miller 54:00
54:00
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How can vertical architecture help you? Carl and Richard talk to Jeremy Miller about using vertical architecture to help build applications quickly and reliably. Jeremy talks about resisting the over-thinking of architecture leaving room for developers to build the app and get to results rapidly - by taking a vertical slice of the problem space, end-to-end, and getting something running as soon as possible. The conversation digs into many concerns about taking shortcuts, collaborating with other teams, duplicated work, and more!…
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1 Uno Hot Design with Francois Tanguay and Sasha Krsmanovic 57:00
57:00
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Ready to speed up your cross-platform development? Carl and Richard chat with Francois Tanguay and Sasha Krsmanovic about Uno Hot Design. First shown at .NET Conf in 2024, Hot Design brings the Hot Reload experience to UX onto your various client devices. Francois talks about the evolution of the Uno Platform into a place where you can use a variety of client libraries to build your app and deploy your client of choice. But when it comes to iterating the implementation, Hot Design speeds your dev cycle so you can get more done in less time!…
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1 The Empowered Customer with Richard Reukema 57:00
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How do customers take control of their data from merchants? Carl and Richard chat with Richard Reukema about his book The Empowered Customer. Richard discusses building a data cooperative between customers and merchants using ethical data handling techniques and technology to create mutual benefit. The conversation dives into how to get merchants to migrate from their loyalty programs into this more constructive and broader model.…
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1 AI Extensions for .NET with Steve Sanderson 53:00
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Can tooling make implementing AI features in your applications easier? Steve Sanderson says yes! Carl and Richard talk to Steve about the Microsoft.Extensions.AI preview toolset for OpenAI and oLlama. Steve discusses ideas around useful places for AI technologies to appear in your application, not just chat. The conversation digs into more ambient ideas, like providing suggested cut-and-paste items when entering forms and even dynamic changes to UI based on how a user interacts with the application. Want to get started? Get the extensions on NuGet!…
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1 From Xamarin Forms to Blazor with Nathan Westfall 52:00
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Ready for a migration story? Carl and Richard talk to Nathan Westfall about his experiences moving an application for school buses from Xamarin Forms to Blazor. Nathan describes the interplay between a tablet on the bus for the driver, cloud services in AWS, and parent smartphones. The discussion dives into the advantages of Blazor on the client from a server resources perspective when dealing with hundreds of thousands of parents, plus being compliant with all of the rules and expectations of a public service sector product. Great insights on how to make apps people use every day!…
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.NET Rocks!


What's a Microsoft DevBox, and why do you want one? Carl and Richard talk to Isaac Levin about the power of DevBox to help you get up and running fast with a development project. Issac describes a virtual workstation designed for software development with much more processing, memory, and storage options. With the management tools, you can quickly build templates to create new instances,and only pay for what you use. You can have instances for different projects, even different versions!…
A visit from one of Scott Guthrie's Ninja Army! Carl and Richard chat with Rob Conery about his latest work with Microsoft technologies, including a VS Code extension for Copilot to understand Postgres databases! Rob talks about spending time in other programming platforms besides .NET to expand his horizons, which led him to create a tool called Viper.NET, similar to the tool from the Go platform, to help manage configuration. The conversation also visits and revisits the impact of GitHub Copilot, now with a free tier, and how it is helping software developers - and generating controversy!…
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1 Architectural Intelligence with Thomas Betts 1:03:00
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How is your architectural intelligence? Carl and Richard talk to Thomas Betts about his thoughts on implementing AI-related technologies into applications. Thomas talks about stripping the magic out of AI and focusing on the realities - in the end, it's just another API you can call. The conversation digs into what useful implementations of large language models look like, as UX alternatives, summarizers, and tools for reviewing existing work.…
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.NET Rocks!


It's a new year and time for an Energy Geek Out! Richard catches up on all the developments in energy generation over the past year, including solar, wind, wave, hydrogen, geothermal, nuclear, and more... the conversation also digs into the impacts of the cost of financing going up, the efficiency of different energy generation, and some of the new technologies on the horizon. There's been a lot of progress recently, including a new interest in nuclear power - how will this all play out?…
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