Digital Banking podcast

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The Final Flight of Captain Forrester

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The Final Flight of Captain Forrester | 1. The Mystery of Tiny 05 38:05

9 dni temu38:05

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In late 1972, U.S. Marine Captain Ron Forrester disappeared on a bombing run into North Vietnam. Back home in Texas, his family could only wait and hope. Audio subscribers to Texas Monthly can get early access to episodes of the series, plus exclusive interviews and audio. Visit texasmonthly.com/audio to join. Go to HelloFresh.com/FLIGHT10FM to get 10 Free Meals with a Free Item For Life.…

Digital Banking Podcast

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The Digital Banking Podcast is powered by Tyfone. Tyfone is a dramastically better digital banking provider. Our appeal is unique, we collaborate closely with our customers and the banking ecosystem in an open approach coupled with a powerful user experience that helps “get things done”! On our podcast you will hear how digital banking plays a leading role for community minded financial institutions from the unique perspectives of our industry expert guests.

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#Tech #Tyfone #Credit Union #Community Banks #Technology #Fintech #Digital Banking

Digital Banking Podcast

12 subscribers

updated 5 dni temu

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Źródło serii•Feed

118 odcinków

#Tech #Tyfone #Credit Union #Community Banks #Technology #Fintech #Digital Banking

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Digital Banking Podcast

1
Building Financial Communities for America's Veterans with Tony Hernandez 1:16:30

5 dni temu1:16:30

1:16:30

In this episode of the Digital Banking Podcast, Josh DeTar speaks with Tony Hernandez, President and CEO of the Defense Credit Union Council (DCUC). They discuss how DCUC advocates for credit unions serving military members and veterans across America. Tony explains how DCUC has expanded beyond its original mission of representing credit unions on military installations to now serving any credit union with veterans in their field of membership. He shares insights on current advocacy efforts to protect the credit union tax exemption and maintain the National Credit Union Administration (NCUA) as an independent agency. The conversation highlights the critical connection between financial readiness and mission readiness for military personnel, emphasizing credit unions' vital role in serving veteran communities. Tony also details DCUC's recent initiative to bring together various credit union trade associations to create a unified front on key industry issues.…

Digital Banking Podcast

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Mindset Shifts for Financial Leaders with JR Lay 1:17:08

19 dni temu1:17:08

1:17:08

In the latest episode of The Digital Banking Podcast, host Josh DeTar welcomed JR Lay, Founder and CEO of the Digital Growth Institute. The episode explored Lay’s journey from punk rock musician to digital banking strategist and the lessons he learned along the way. DeTar and Lay discussed how financial institutions can move beyond a defensive mindset and embrace transformation as an ongoing evolution rather than a disruption. "Are you playing a game to win, or are you playing a game not to lose?" Lay asked, challenging leaders to rethink their approach to industry shifts. The conversation covered the role of mindset in adapting to rapid technological change, the importance of vision in leadership, and how AI is reshaping financial services. Lay also highlighted the need for continuous learning and adaptability in an era of digital acceleration. Tune in to hear how financial leaders can shift their perspective, leverage technology without fear, and develop a strategy that positions their institution for long-term success.…

Digital Banking Podcast

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Beyond ChatGPT: The Hidden Infrastructure Powering AI with JB Baker 1:07:12

5 weeks temu1:07:12

1:07:12

On this episode of the Digital Banking Podcast, Josh DeTar spoke with JB Baker, VP of Products and Marketing at Scale Flux, about the often unseen infrastructure behind AI. They discussed the limitations of current technology and where improvements are needed to handle AI’s growth. JB highlighted the "memory wall," which limits data flow to processors, as a major hurdle. JB explained how this challenge requires innovation in areas like memory, storage, networking, and even cooling systems. He used a simple analogy of an irrigation system needing bigger pipes to support a growing field, representing the need for faster data delivery to power-hungry GPUs. The conversation also covered the environmental effects of rising energy demands. JB pointed out data centers' substantial energy consumption and the need for more efficient cooling methods. They explored the ripple effect of innovation, where advancements in one area, like energy production, can unlock progress in seemingly unrelated fields like AI.…

Digital Banking Podcast

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Community Impact: How Credit Unions Leverage Digital for Good with Tanis Bagby 1:17:32

7 weeks temu1:17:32

1:17:32

In this episode of the Digital Banking Podcast, Josh DeTar sat down with Tanis Bagby, Cash Management Officer at P1FCU, to discuss the power of community engagement in the digital age. Bagby shared her career journey at the credit union, highlighting the importance of building relationships with members. She discussed her role as host of P1FCU’s podcast, Making Sense of Money, emphasizing the value of providing financial education and support through relatable, long-form content. Bagby explained how the podcast aims to meet listeners where they are, offering practical advice on topics like budgeting, home buying, and financial planning. She stressed the importance of empathy and accessibility in financial conversations, especially in a digital-first world. Bagby also touched on the role of community partnerships and how they enhance the credit union's mission of serving members. The conversation explored the challenges of reaching younger audiences amidst competing financial marketing messages. Bagby and DeTar discussed the importance of credit unions actively engaging with youth and building trust through genuine, valuable content. They agreed that podcasts offer a unique opportunity to connect with audiences and foster deeper relationships.…

Digital Banking Podcast

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Building a Digital-First Credit Union Culture with Melanie Kennedy 1:05:29

9 weeks temu1:05:29

1:05:29

On this episode of the Digital Banking Podcast, host Josh DeTar welcomed Melanie Kennedy, CEO of Southwest Financial Federal Credit Union to discuss her credit union's journey to becoming a fully digital institution. This transition, planned before the pandemic, accelerated when COVID-19 forced widespread closures. She explained the operational efficiencies gained, the surprisingly positive member response, and the improved work-life balance for her team. Kennedy addressed the challenges of running a small credit union in a competitive landscape. She emphasized the importance of maximizing resources and embracing new technologies. She highlighted her credit union's use of AI for streamlining communications and creating an internal knowledge library for increased efficiency. Kennedy also touched upon the importance of maintaining member relationships in a digital-first environment, emphasizing communication through text, secure messaging, and phone calls. The conversation explored the evolving nature of member expectations and the adoption of digital tools. Kennedy and DeTar discussed the cultural shift towards digital banking, accelerated by the pandemic. They considered the future of digital banking and the need for credit unions to adapt to changing member needs.…

Digital Banking Podcast

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Why Financial Education Should Start Early with Kim Butler 1:33:34

11 weeks temu1:33:34

1:33:34

In this episode of the Digital Banking Podcast, host Josh DeTar welcomes Kim Butler, founder of Prosperity Thinkers, to discuss the importance of financial education and the path to financial freedom. Kim explains how her early experiences with money shaped her passion for helping others build solid financial foundations, emphasizing the significance of savings, both for emergencies and opportunities. The conversation dives into why personal financial literacy is so crucial, yet often overlooked. Kim shares her perspective on the critical role of community financial institutions in guiding people toward better financial health, and why many traditional budgeting methods fall short. She highlights how small changes in mindset and habits can lead to significant long-term benefits. Kim also introduces her work with Prosperity Parents, helping families teach financial competency from a young age. The episode offers valuable insights into reshaping financial perspectives and laying the groundwork for lasting wealth and stability across generations.…

Digital Banking Podcast

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The Evolving Role of Security in Banking with Scott Fieber 1:13:10

13 weeks temu1:13:10

1:13:10

In this episode of the Digital Banking Podcast, host Josh DeTar sits down with Scott Fieber, Chief Strategy Officer at Cook Solutions Group, to discuss the evolving landscape of community financial institutions (FIs). Scott shares insights on the unique challenges these organizations face, from navigating legacy technology to combating increasingly sophisticated fraud. With his deep understanding of the industry, Scott offers practical tips for fostering innovation and improving security in a competitive market. A central theme is the importance of collaboration—both internally within organizations and externally with trusted vendors. Scott highlights how community FIs can maximize existing technologies, avoid vendor lock-ins, and prioritize partnerships that align with their core values. Through real-world examples, he explains how creative problem-solving and leveraging existing tools can drive impactful results. The episode also delves into the broader implications of AI and technology in the financial sector. Scott emphasizes the need for adaptability in the face of rapid innovation, sharing his optimism for the future while addressing the ongoing battle against fraud. From gold jackets to gang deterrence in Central America, Scott’s stories illustrate a commitment to service, innovation, and making meaningful change.…

Digital Banking Podcast

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Why Community FIs Must Rethink Customer Retention with Har Rai Khalsa 1:22:30

15 weeks temu1:22:30

1:22:30

In this episode of the Digital Banking Podcast, host Josh DeTar is joined by Har Rai Khalsa, CEO and Co-Founder of Swaystack, to explore the evolving landscape of customer acquisition and retention in community financial institutions. Har Rai shares his unique journey, from his upbringing rooted in community values to his entrepreneurial career focused on enhancing the financial ecosystem. Together, they dive into what it takes for credit unions and community banks to compete with fintechs and mega banks in delivering seamless, user-friendly digital experiences. Har Rai emphasizes the importance of defining “financial primacy” and aligning product strategies to meet customer expectations. He discusses how digital tools, when designed with the customer in mind, can transform onboarding and deepen engagement. From leveraging data for personalized insights to reducing friction in digital interactions, Har Rai highlights actionable strategies that financial institutions can adopt to stay relevant. The conversation also touches on the role of innovation in bridging the gap between fintechs and community financial institutions. Har Rai shares examples of how intuitive product design and thoughtful customer engagement can foster trust and long-term relationships. This episode is a must-listen for industry professionals looking to navigate the complexities of modern digital banking.…

Digital Banking Podcast

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Building Credit Union Loyalty Through Humor and Innovation with Laszlo Tallai 1:28:09

17 weeks temu1:28:09

1:28:09

In this episode of the Digital Banking Podcast, host Josh DeTar sits down with Laszlo Tallai to explore the unique ways credit unions can stand out in the digital age and redefine member experiences. Laszlo delves into the power of humor and unconventional approaches, sharing how a lighthearted April Fool's prank turned into a viral campaign, sparking fresh ideas about member engagement. The conversation highlights the urgent need for digital transformation in credit unions. Laszlo addresses the barriers posed by legacy systems and offers strategies for adopting a “digital-first” mindset that makes banking simpler and more intuitive. He emphasizes the importance of integrating new technology in member journeys to compete with big banks and fintechs. Finally, Josh and Laszlo discuss how credit unions can resonate with younger members by updating terminology and embracing user-friendly, relatable communication. As member demographics shift, adapting to new language and cultural expectations becomes essential for growth. Tune in to discover how credit unions can stay relevant and competitive in an ever-evolving financial landscape.…

Digital Banking Podcast

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Building a Bank on Trust, Tech, and Niche Services with Andrew Sagliocca 1:25:08

19 weeks temu1:25:08

1:25:08

Andrew Sagliocca, Vice Chairman, CEO, and President of Esquire Financial Holdings Inc. and Esquire Bank, joined Josh DeTar on the Digital Banking Podcast to discuss Esquire Bank's unique approach. Andrew explained how the bank focuses on two niche markets: litigation finance and payments. He emphasized the importance of understanding these specialized areas and tailoring services to meet client needs. He discussed how this strategy allows Esquire Bank to attract low-cost deposits and maintain strong financial performance. Andrew shared his career journey and the lessons learned from the mortgage crisis. He highlighted the value of learning from challenging times and embracing a flat management structure. He stressed the need for a demanding yet supportive culture. He believes in empowering employees and fostering open communication. Andrew also discussed the role of technology in banking. He views technology as crucial for growth and efficiency. He believes technology must be combined with strong client relationships. He explored the future of M&A activity in the banking industry. He touched on the increasing need for banks to differentiate themselves in a competitive market.…

Digital Banking Podcast

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Exploring Open Banking: Global Insights with Sebastien Taveau 1:47:43

21 weeks temu1:47:43

1:47:43

In this episode of the Digital Banking Podcast , host Josh DeTar welcomes Sebastien Taveau, an industry expert from Meesteek.ai. Together, they dive deep into the evolving world of open banking, payments, and financial technology. Sebastien shares his insights on the global differences in how open banking is implemented, with particular focus on the approaches seen in Iceland, Australia, and the U.S. Taveau discusses the technical and cultural challenges banks face as they transition toward more open systems. He highlights how open banking can improve customer experiences while ensuring security and trust in financial transactions. From his work with Zelle to his broader expertise in real-time payments, Sebastien brings unique perspectives on risk management and system scalability. Listeners will also hear about Taveau’s personal experiences with industry-leading projects and innovations, as well as his thoughts on the future of financial services. This episode is a must-listen for anyone interested in banking innovation and digital transformation.…

Digital Banking Podcast

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CCG Catalyst's Vision for the Future with Tyler Brown 1:11:14

23 weeks temu1:11:14

1:11:14

In this episode of the Digital Banking Podcast, host Josh DeTar speaks with Tyler Brown, CEO of CCG Catalyst, a leading digital banking transformation consultant. Tyler offers valuable insights into the evolving landscape of digital banking and the challenges banks face in adapting to new technologies and customer expectations. The conversation dives into the importance of a comprehensive digital banking strategy, covering topics like customer experience, data analytics, and the role of technology in driving innovation. Tyler emphasizes the need for banks to embrace change and invest in the right technology to remain competitive in the digital age. He also discusses the importance of creating a strong digital ecosystem that seamlessly connects all aspects of the customer journey. This episode provides valuable insights for banking executives and professionals seeking guidance on navigating the complex world of digital banking transformation. By sharing his expertise and practical advice, Tyler Brown equips listeners with the knowledge they need to successfully adapt to the digital future of banking.…

Digital Banking Podcast

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Navigating the AI Landscape in Financial Institutions w/ Shekhar Vemuri 1:24:09

25 weeks temu1:24:09

1:24:09

In this episode of the Digital Banking Podcast, Josh DeTar spoke with Shekhar Vemuri, SVP, CTO, VP Analytics at EXL Analytics. Vemuri shared insights on the evolution of AI in banking and its practical applications. Vemuri explained how AI has progressed from basic automation to more complex tasks like understanding unstructured data. He highlighted the shift from optical character recognition (OCR) to advanced machine learning models that can comprehend and analyze documents. The conversation delved into the challenges and opportunities of implementing AI in banking. Vemuri stressed the importance of balancing innovation with risk management, especially in highly regulated industries. He also discussed the role of human oversight in AI-driven processes, emphasizing that while AI enhances efficiency, it doesn't replace human decision-making entirely. The episode provided a comprehensive look at how AI is reshaping banking operations and customer service.…

Digital Banking Podcast

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PrimeBank’s Digital Transformation Journey with Tyler Marshall 1:06:03

27 weeks temu1:06:03

1:06:03

In this episode of the Digital Banking Podcast, Josh DeTar sits down with Tyler Marshall from PrimeBank to discuss the bank’s digital transformation journey. Tyler shares how PrimeBank recently undertook a core conversion, challenging traditional banking practices to improve efficiency and better serve their customers. This transformation allowed PrimeBank to modernize its operations, ensuring they remain competitive in a rapidly evolving industry. Tyler emphasizes the unique role community banks play in supporting local economies. He explains how PrimeBank stays true to its roots by maintaining personal relationships with customers, even as they embrace digital advancements. This balance between innovation and community focus is key to PrimeBank’s success. The conversation also touches on the importance of strategic partnerships and staying agile in the face of change. Tyler discusses how PrimeBank leverages new technologies and collaborates with industry partners to deliver better outcomes for their customers. This episode provides valuable insights into the challenges and opportunities facing community banks in the digital age.…

Digital Banking Podcast

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Navigating Global Banking Trends: A Conversation with Donat Husjainov 1:21:19

29 weeks temu1:21:19

1:21:19

In this episode of the Digital Banking Podcast, host Josh DeTar sits down with Donat Husjainov, Chief Product Manager at XDataGroup, to explore the transformative power of innovation in global banking. Donat shares insights from his diverse experience, highlighting how Estonia's unique ecosystem fosters a culture of innovation and supports a thriving startup environment. He emphasizes the role of government initiatives, hackathons, and a tech-savvy population in driving Estonia's success. The conversation also delves into the stark differences between banking markets in Europe, the U.S., and China. Donat explains how cultural and regulatory variations impact the pace of technological adoption, particularly in the rise of super apps like WeChat in Asia, which have revolutionized daily transactions. As the discussion unfolds, Donat offers his perspective on the future of banking technology, outlining the challenges traditional banks face in keeping up with rapid fintech advancements. This episode provides valuable insights into the evolving landscape of global banking and the crucial role of innovation in shaping its future.…

Digital Banking Podcast

1
Optimizing Member Experience in Digital Banking with Chad Ritchie 1:02:59

31 weeks temu1:02:59

1:02:59

In the latest episode of the Digital Banking Podcast, host Josh DeTar welcomed Chad Ritchie, CIO at Ventura County Credit Union, for an insightful discussion. Ritchie emphasized the importance of aligning technology strategies with member needs and outcomes rather than adopting new tech for its own sake. He highlighted how data control and innovation cycles are critical for credit unions to remain competitive and relevant in a rapidly evolving financial landscape. Ritchie elaborated on the challenges credit unions face with legacy systems and the need for an API-led approach to enable faster innovation. He shared experiences from his career, illustrating how adopting modern technologies can significantly reduce implementation times and improve member experiences. The conversation touched on the broader implications of these changes, including how they can enhance operational efficiency and member satisfaction. The discussion also explored the future of credit unions, focusing on the necessity of seamless money movement and the responsible use of generative AI. Ritchie stressed that while technology is a powerful tool, it should always be leveraged to improve member experiences and trust. DeTar and Ritchie concluded by underscoring the importance of maintaining a consistent, high-quality service across all member touchpoints to ensure long-term relevance and success in the industry.…

Digital Banking Podcast

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Reshaping the Industry: The Rise of Open Banking and Non-Bank Lending with Chris Aliotta 1:16:08

32 weeks temu1:16:08

1:16:08

In the latest episode of the Digital Banking Podcast, host Josh DeTar sat down with Chris Aliotta, President and CEO of Quantalytix, to discuss the future of banking and technology's role in transforming the industry. Aliotta shared insights from his journey, which began with a fascination for technology at a young age, eventually leading him to create innovative solutions in the financial services sector. He emphasized the importance of deeply understanding the domain to drive impactful changes. Aliotta and DeTar explored the evolving landscape of financial services, particularly the rise of open banking and non-bank lending. They discussed how these trends are reshaping the industry, with banks increasingly acting as liquidity providers while financial technology companies offer more direct services to consumers. Aliotta highlighted the significance of being service-focused and meeting customers where they are, rather than expecting them to come to traditional banking channels. The conversation also touched on the potential economic challenges ahead, with Aliotta expressing concerns about the inverted yield curve and its historical implications. He noted the importance of monitoring commercial real estate and other market indicators to anticipate and navigate potential risks. Aliotta offered valuable insights into the evolving financial landscape, highlighting the necessity for banks to embrace technological innovations and proactively manage economic uncertainties.…

Digital Banking Podcast

1
The Fusion of Physical and Digital Banking: Insights with Donovan Forrai 1:09:24

35 weeks temu1:09:24

1:09:24

In a recent episode of the Digital Banking Podcast, hosted by Josh DeTar, Donovan Forrai, Director of Sales at DBSI, shared insights on the evolving landscape of banking. Forrai emphasized the importance of small-town values and community engagement in financial services. Growing up in the Midwest, he learned early on the significance of losing as a learning experience and how foundational community and collaboration are to personal and professional success. Forrai discussed the intersection of physical and digital banking, highlighting that while digital technologies have transformed the banking industry, the need for brick-and-mortar branches remains. He explained that despite the efficiency and convenience of digital banking, customers still value the ability to interact with knowledgeable staff for complex issues. Forrai also mentioned how modern banking facilities are becoming more efficient, with smaller branches and increased use of technology to meet customer needs. During the conversation, DeTar and Forrai explored the future of banking, touching on the importance of financial literacy and the role of physical spaces in providing educational resources. Forrai shared his views on the necessity of blending traditional banking with modern technological advancements to create a harmonious and effective banking experience. He underscored the idea that while technology is essential, the human element in banking cannot be replaced, as it fosters trust and builds stronger customer relationships.…

Digital Banking Podcast

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Mac Thompson: The Human Side of Banking & Understanding Customer Needs 1:09:50

37 weeks temu1:09:50

1:09:50

In a recent episode of the Digital Banking Podcast, host Josh DeTar interviewed Mac Thompson, the Founder and CEO of White Clay. Thompson shared his unique journey from a punk rock surfer kid to a leader in the banking industry, illustrating how his unconventional background shaped his innovative approach to financial services. He discussed the significant transformations he witnessed in banking, emphasizing the importance of leveraging technology and data to drive meaningful change. Thompson dove into the role of AI and data analytics in banking, highlighting their potential to revolutionize customer interactions and operational efficiency. He explained how AI could help banks better understand customer behavior and needs, ultimately leading to more personalized and effective financial services. Thompson also shared insights on the challenges and opportunities that come with integrating advanced technologies in a traditionally cautious industry. Throughout the episode, Thompson stressed the importance of a customer-centric approach in banking. He urged financial institutions to focus on understanding their clients' unique needs and challenges, rather than just offering generic solutions. By doing so, banks can build stronger, more meaningful relationships with their customers. The conversation provided valuable perspectives on the future of banking and the critical role of innovation and empathy in driving progress.…

Digital Banking Podcast

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Margarete Mucker: Pioneering Change in Digital Banking 1:40:28

39 weeks temu1:40:28

1:40:28

In a 100th episode of the "Digital Banking Podcast," host Josh DeTar welcomed Margarete Mucker, a recently retired EVP of Operations from Star One Credit Union. DeTar and Mucker delved into her profound impact on the financial industry and shared personal stories highlighting her career and life decisions. Mucker's narrative began with her early banking career in Germany, leading to her life-changing move to the United States following her marriage. Mucker shared insights into her innovative work at Star One, emphasizing her drive for adopting new technologies to enhance customer service and security. Her approach often meant being the first to implement new solutions, a testament to her forward-thinking mindset. The discussion covered her philosophy of rapid decision-making and the necessity of bypassing bureaucratic delays to maintain competitiveness and innovation. The episode concluded with reflections on Mucker's personal and professional growth, underscoring the theme of risk-taking and trust. Her story not only highlighted her contributions to the banking sector but also painted a picture of her as a visionary leader whose personal journey profoundly shaped her professional ethos.…

Digital Banking Podcast

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Caitlin Brama: Leading Credit Unions with Empathy 1:23:31

41 weeks temu1:23:31

1:23:31

In the latest episode of the Digital Banking Podcast, host Josh DeTar interviewed Caitlin Brama, the CEO of Farm Credit Employees Federal Credit Union. Brama shared her unconventional journey to becoming a credit union CEO, highlighting her transition from a branch manager role and the challenges she faced along the way. Her story underscored the importance of resilience and adaptability in the financial sector. Brama emphasized the need for credit unions to stay relevant by doubling down on their core mission and continually self-evaluating their decisions. She discussed the significance of empathy in leadership, illustrating how it helps in pushing her credit union forward and fostering a strong connection with members. Her insights provided valuable lessons for leaders aiming to innovate within their organizations. Throughout the conversation, Brama and DeTar explored the impact of community involvement and transparency on building trust and engagement. Brama’s passion for the credit union movement and her commitment to growth and continuous improvement resonated throughout the episode, offering listeners practical advice and inspiration.…

Digital Banking Podcast

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Debbie Miglaw: Navigating Digital Communication 1:01:30

43 weeks temu1:01:30

1:01:30

In this episode of the Digital Banking Podcast, Josh DeTar welcomed Debbie Miglaw, Vice President of Digital Solutions and Business Development at Broadridge. Miglaw shared her unique journey from being a national champion in velodrome track racing to excelling in digital solutions and business development. Her early experiences in competitive cycling instilled in her valuable skills like discipline, focus, and creativity, which she later channeled into her professional career. DeTar and Miglaw delved into the complexities of modern communication and engagement in the financial sector. Miglaw highlighted the challenges businesses face in maintaining consistent communication across multiple channels and emphasized the importance of understanding consumer preferences. They discussed the evolving landscape of digital interactions and how financial institutions can improve customer experiences by integrating technology effectively. The conversation also touched on the significance of personalizing communications and the potential of artificial intelligence to enhance operational efficiency. Miglaw provided insights into balancing regulatory requirements with customer-friendly communication, underscoring the need for financial institutions to adapt and innovate continually.…

Digital Banking Podcast

1
Evgeny Filichkin: Why Dubai is the Crypto Hub of the World 56:58

45 weeks temu56:58

56:58

In this episode of the Digital Banking Podcast, host Josh DeTar spoke with Evgeny Filichkin from Keytom. Evgeny shared his journey from Russia to Dubai, exploring the evolution of his career in cryptocurrency and alternative trading. He explained why Dubai has become a premier hub for crypto startups, citing its favorable legal infrastructure and vibrant, innovative community. Filichkin elaborated on the benefits of Dubai's regulatory environment, which fostered growth for crypto businesses by providing fast, cost-effective ways to establish legal infrastructure. He contrasted this with the regulatory challenges in the U.S., emphasizing the balance needed between oversight and innovation to avoid stifling progress. The discussion highlighted how Dubai's approach to regulation had attracted numerous startups and investors to the region. The episode also covered the future of cryptocurrency and its impact on traditional finance. Filichkin explained the role of stablecoins and Central Bank Digital Currencies (CBDCs) and how they offered new opportunities for financial transactions. He provided insights into the potential of blockchain technology beyond currency, touching on its applications in various sectors like accounting and legal services.…

Digital Banking Podcast

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From Call Centers to Digital Banking: Zach Eychaner's Journey 1:21:28

47 weeks temu1:21:28

1:21:28

In this episode of Digital Banking Podcast, host Josh DeTar interviewed Zach Eychaner, VP of Digital Experience at ELGA Credit Union. They explored the crucial role of digital strategy in credit unions, emphasizing the need for personalized member experiences and the importance of staying true to the organization's mission. Eychaner shared his insights on how technology can help credit unions serve their members better without losing the personal touch that defines them. Eychaner discussed the challenges and opportunities credit unions face in the digital age. He highlighted the importance of leveraging data to inform decisions and ensure that the digital tools being implemented are truly meeting members' needs. Eychaner also shared his perspective on the necessity of collaboration among credit unions to share best practices and innovate together. The conversation delved into the future of credit unions, stressing the need to avoid complacency and continually adapt to changing member expectations. Eychaner’s experiences from his time in call centers to his current role provided valuable lessons on how to maintain relevance and deliver value through effective digital strategies.…

Digital Banking Podcast

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Navigating Risk and Innovation in Credit Unions with Mike Tranum 1:35:00

49 weeks temu1:35:00

1:35:00

In this episode of The Digital Banking Podcast, host Josh DeTar welcomed Mike Tranum, CIO of DuPont Community Credit Union, for an engaging discussion on risk management, innovation, and member experience. Tranum emphasized the value of diverse generational experiences in corporate problem-solving, sharing personal anecdotes about his unique approach to projects and professional challenges. The conversation explored the dynamics of risk perception, with Tranum using analogies like skiing and hot air balloons to illustrate how familiarity shapes decision-making in financial institutions. He highlighted the importance of balancing in-house solutions with vendor partnerships to foster innovation while maintaining security and member trust. Tranum also discussed DuPont Community Credit Union's strategies for member-centric innovations, such as interest-bearing checking accounts and interest rebate programs. He underscored the need for educating members about security in the digital banking landscape. The episode provided valuable insights into navigating the complexities of risk, innovation, and member experience in the financial services industry.…

Digital Banking Podcast

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Sunrise Banks’ Eric Schurr on Merging Art and Strategy in Banking 1:09:20

51 weeks temu1:09:20

1:09:20

In this engaging episode of the Digital Banking Podcast, host Josh DeTar spoke with Eric Schurr, Chief Strategy Officer at Sunrise Banks. The conversation began with Schurr drawing an intriguing parallel between his hobby of creating stained glass and strategic planning in banking. He explained how both activities require vision, patience, and adaptability, reflecting the dynamic nature of managing strategy within the financial sector. Schurr delved into his role as a futurist, emphasizing the importance of foresight in shaping business development and innovation at Sunrise Banks. He discussed how anticipating future trends and preparing for various scenarios can significantly impact the bank's strategic direction, highlighting the need for a flexible and forward-thinking approach in today's financial landscape. The discussion also covered the societal impact of banking practices, with Schurr explaining how Sunrise Banks integrates its commitment to community service and financial inclusion into its business model. He shared insights on how aligning bank operations with social goals not only benefits underserved communities but also drives the bank's success by fostering a loyal customer base and resilient business practices.…

Digital Banking Podcast

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Nichole Williamson: Community Banking Evolution and Opportunities 1:27:58

1 year temu1:27:58

1:27:58

In the latest episode of the Digital Banking Podcast, Josh DeTar welcomed Nichole Williamson, the Chief Strategy Officer at Zilker Media. They explored the significant role of authentic marketing in community financial institutions. Williamson shared her passion for building genuine connections and the importance of integrating community values into marketing strategies. DeTar and Williamson discussed the evolving landscape of community banking, emphasizing the necessity of storytelling and relationship-building in a digital age. Williamson highlighted the impact of personalized marketing and its ability to foster trust and loyalty among clients. They both agreed that community banks possess a unique position to enhance their market presence through sincere and impactful communication. The conversation concluded with a focus on the opportunities for community banks to lead with innovation and intentionality. Williamson underscored the potential for these institutions to not only grow but also profoundly influence their local communities and economies through strategic marketing and community involvement.…

Digital Banking Podcast

1
Stephen Baker on Evolving the Branch: Digital Meets Physical Banking 1:17:50

1 year temu1:17:50

1:17:50

In a thought-provoking episode of the Digital Banking Podcast, host Josh DeTar welcomed Stephen Baker, CEO at Kinective, for an in-depth conversation on the evolution of digital and physical banking. DeTar and Baker explored the significant impact community financial institutions (FIs) have on their localities and the fear that these critical entities might vanish without technological adaptation and innovation. Baker shared his journey from the tech sector to the banking industry, emphasizing his commitment to leading a company that not only drives industry innovation but also cultivates a work environment people love. His narrative underscored the importance of creating a legacy his children could be proud of, linking personal values to professional aspirations. This introduction set the stage for a deeper dive into the nuances of banking technology versus financial technology and the pivotal role community FIs play in sustaining vibrant communities. The conversation shifted towards the future of banking, highlighting the blend of digital and physical interactions, or "fidgetal," as essential for the survival and relevance of community FIs. Baker and DeTar discussed how innovations in banking technology, particularly those enhancing the customer experience in branches, could serve as a differentiator in a competitive landscape. They concluded that the path forward for community banks and credit unions lies in leveraging technology to maintain personal connections and trust, which are their unique strengths.…

Digital Banking Podcast

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First Tech FCU + Ground Up Coffee Shop + Java4Kids 59:49

1 year temu59:49

59:49

In this enlightening episode of the Digital Banking Podcast, Josh DeTar welcomed Monique Little of First Tech Federal Credit Union and Nate LaMora of Ground Up Coffee Shop. The trio discussed the innovative collaboration between a credit union and a local coffee shop designed to empower students and support community financial institutions. Through this partnership, they’ve created a model that benefits both the community and the participating students, providing them with invaluable real-world business experience. Little shared the background of First Tech Federal Credit Union’s commitment to community engagement and its focus on supporting children’s education and well-being. LaMora detailed his journey with Ground Up Coffee Shop, highlighting the educational and social impact the program has on high school students. The initiative not only offers practical business skills but also contributes to scholarship funds, emphasizing financial literacy and well-being. The episode underscored the importance of community-based partnerships in creating meaningful impact. By connecting coffee lovers with a cause, the collaboration between First Tech and Ground Up demonstrates the power of innovative thinking in addressing community needs. This partnership serves as a beacon for other institutions looking to make a difference, blending the love for coffee with the ethos of people helping people.…

Digital Banking Podcast

1
Brian Kaas on Navigating FinTech Partnerships for Community Financial Institutions 1:11:42

1 year temu1:11:42

1:11:42

In this episode of the Digital Banking Podcast, host Josh DeTar welcomed Brian Kaas, Managing Director at TruStage Ventures, for an insightful discussion on the intersection of fintech investments and community financial partnerships. Drawing from his rich background, Kaas shared his experiences and the significant role that venture capital plays in the innovation and advancement of the banking sector. The conversation delved into how strategic investments and partnerships are essential for keeping credit unions and community banks competitive in an ever-evolving digital landscape. Kaas highlighted both the challenges and opportunities that come with integrating new technologies, emphasizing the crucial role of capital in driving these innovations. Finally, Kaas discussed the importance of funds like TruStage Ventures in facilitating meaningful collaborations between traditional banking institutions and fintech startups. Through Kaas's expertise, the episode provided a comprehensive overview of the strategies for navigating investment and partnership dynamics in the fintech arena, underscoring the need for calculated risk-taking to achieve growth and relevance in the future.…

Digital Banking Podcast

1
Sarah Snell Cooke: Transforming Lives with Credit Unions 1:22:49

1 year temu1:22:49

1:22:49

In the latest episode of The Digital Banking Podcast, Josh DeTar welcomed Sarah Snell Cooke from The Credit Union Connection. They embarked on a discussion about Cooke's transition from journalism to becoming a credit union advocate. Cooke's unique insights into the challenges and opportunities within the industry were a focal point. The episode also delved into how credit unions are leveraging digital transformation to enhance member services. Cooke highlighted the critical role of personalized services and the impact of credit unions on communities. Her experiences illustrated the significant empowerment these institutions offer to individuals through more accessible financial services. Lastly, they explored future digital banking trends, with Cooke emphasizing the importance of integrating technology with a human touch in financial services. The conversation between DeTar and Cooke offered an in-depth look at the importance of innovation and adaptability in the credit union sector, providing valuable insights for listeners interested in the finance and technology evolving landscape. Are you, or someone you know, looking for a job in the credit union industry? The Credit Union Connection has a super cool 100% FREE job board! Check it out : https://www.thecreditunionconnection.com/credit-union-professional-resumes…

Digital Banking Podcast

1
Ning Duong: Creating a Culture of Empowerment at Credit Union West 1:03:05

1 year temu1:03:05

1:03:05

In this episode of the Digital Banking Podcast, guest Ning Duong, Chief Operating Office of Credit Union West and host Josh DeTar discuss the progressive approach of Credit Union West towards empowering next-generation leadership and prioritizing employee well-being. The discussion revolves around the organization's commitment to nurturing next-generation leaders by prioritizing empathy, flexibility, and support, moving away from traditional leadership models to create positive employee experiences. Integral to their strategy is the continuous journey of Diversity, Equity, and Inclusion (DEI), showcased by investments in education and certification for leadership. This dedication fosters an inclusive culture that enhances engagement and productivity. Moreover, Credit Union West emphasizes the integration of life and work to promote employee well-being, recognizing the importance of a human-centered approach to meet evolving workforce expectations. Overall, their holistic approach aims to cultivate loyalty, satisfaction, and productivity in the workplace. The conversation also touched on the challenges and opportunities presented by digital transformation in the banking sector. Duong emphasized the role of leadership in driving change and the need for organizations to adapt to meet the changing expectations of consumers. They discussed practical examples of digital initiatives undertaken by Credit Union West and their impact on both the institution and its members. Lastly, the podcast explored the future of digital banking, with Duong providing his perspective on emerging trends and how Credit Union West plans to leverage technology to further its mission. The discussion was informative, offering listeners valuable lessons on innovation and adaptation in the financial industry.…

Digital Banking Podcast

1
Sanjib Kalita: In Fintech Today, It Takes an Ecosystem 1:24:58

1 year temu1:24:58

1:24:58

In this episode of The Digital Banking Podcast, host Josh DeTar welcomed Sanjib Kalita, the Head of Industry for Fintech Meetup, an annual conference that brings together fintechs at all stages of development and financial institutions from across North America and beyond. Kalita shared his extensive experience in the fintech industry, discussing the dynamic interplay between technology and financial services. He reflected on his journey from working at Intel to his current role, highlighting the technological advancements that have reshaped the banking sector. Kalita offered insights into the evolution of digital banking, emphasizing the importance of collaboration and innovation in the industry. He touched upon the challenges and opportunities that have emerged with the digital transformation of financial services. Sanjib's expertise provided a unique perspective on the future of banking. The conversation also delved into the impact of fintech on consumer experiences and the importance of adapting to changing consumer needs. Kalita 's vision for a more interconnected and efficient banking ecosystem underscores the transformative power of fintech in the modern world.…

Digital Banking Podcast

1
Bill Kennedy: Personal Connections in Digital Banking 1:29:51

1 year temu1:29:51

1:29:51

In this insightful episode of The Digital Banking Podcast, host Josh DeTar welcomed Bill Kennedy, an experienced credit union executive currently at 4Front Credit Union. Kennedy, with over 35 years in the credit union sector, shared his unique journey in the industry. Starting out as a talented golfer hired by a bank to win tournaments, he accidentally discovered his path in credit unions. The discussion went beyond Kennedy's career trajectory. He delved into the importance of networking and personal connections in the evolving landscape of digital in banking. His approach emphasizes that while technology is transforming the industry, the value of human relationships remains paramount. This episode also highlights Kennedy's dedication to mentorship. Having mentored over 200 individuals, he stressed the significance of nurturing the next generation of leaders. His experiences, from golfing connections to leadership roles, offer a profound perspective on the banking industry's dynamic nature and the enduring impact of personal mentorship.…

Digital Banking Podcast

1
Siva Narendra: The Future of Community Financial Institutions Is Bright 1:28:08

1 year temu1:28:08

1:28:08

In the latest episode of The Digital Banking Podcast, host Josh DeTar welcomed Dr. Siva Narendra, CEO and co-founder of Tyfone. The episode centered around the digital transformation thought leader Dr. Narendra’s look back on 2023’s biggest moments in banking and technology, and his predictions for 2024 and beyond. DeTar and Narendra discussed the intersections of technology and empathy in banking. His background as a pocket-protector-wearing geek as well as a patent-authoring innovator was highlighted, underscoring his technical and emotional intelligence. The conversation dived deep into the future of digital banking, emphasizing the crucial role of community financial institutions. Narendra elaborated on the transformative potential of digital tools and technology, particularly for smaller, community-focused institutions. The importance of adapting to digital efficiencies while maintaining a personal touch in banking was also discussed. Finally, Narendra addressed the broader implications of technological advancement in banking. He reflected on the significant changes and challenges the industry faces, from the advent of digital banking platforms to the evolving landscape of customer needs and expectations. The episode encapsulated Narendra's forward-thinking approach and deep commitment to innovation and empathy in the financial sector.…

Digital Banking Podcast

1
James Burke-Frazier: The Genuine Drive Behind Credit Union Innovation 1:31:35

1 year temu1:31:35

1:31:35

In this episode of The Digital Banking Podcast, host Josh DeTar welcomes James Burke-Frazier from Jack Henry, highlighting his genuine passion for credit unions and service. Burke-Frazier, affectionately known as JBF, is celebrated for his authenticity and dedication to finding solutions that align with the core mission of credit unions. His approach to service drives him to seek out the perfect blend of innovation and practicality in the financial sector. Despite not having a background in technology, JBF's accidental love for tech blossomed from his original intention to teach. This pivot reflects his innate desire to help others grow, a trait that shines through in his personal and professional relationships. His nearly three-decade-long marriage is a testament to the depth of his commitment and the sincerity of his interactions. The conversation explored the importance of in-person connections, especially in a post-pandemic world. Both DeTar and Burke-Frazier shared their experiences of recharging their professional enthusiasm through face-to-face interactions at conferences and on the road. They discussed the unique energy and inspiration that come from engaging with passionate individuals, underscoring the value of personal contact in driving innovation within the digital banking industry.…

Digital Banking Podcast

1
Disrupting the Financial Services Supply Chain, with Sarah Howell 1:03:24

1 year temu1:03:24

1:03:24

In this episode of The Digital Banking Podcast, host Josh DeTar welcomed Sarah Howell, the Head of Partnerships for Infinant. The discussion began on a heartfelt note, addressing the devastating fires in Lahaina and their impact on Sarah's family. The Hawaiian community's resilience and the overwhelming support they received from various quarters, including the banking sector, were discussed. Transitioning to the core topic, Howell dove into the evolving landscape of the banking industry, particularly focusing on banking as a service (BaaS) and embedded finance. She defined embedded finance as the integration of financial products into digital, non-financial platforms, while BaaS is the methodology behind this integration. Howell closed by emphasizing the significance of the ongoing digital disruption in banking. She presented an intriguing perspective, describing the current landscape as a disruption in the traditional supply chain of financial services.…

Digital Banking Podcast

1
Understanding the Evolving Landscape of Financial Fraud, with Uku Tomikas 1:34:20

1 year temu1:34:20

1:34:20

In this enlightening episode of The Digital Banking Podcast, host Josh DeTar engaged in a thought-provoking conversation with Uku Tomikas, a leading expert in the field of financial fraud prevention. They examined the ever-evolving landscape of financial fraud, exploring the ingenious tactics employed by fraudsters in today's digital age. Tomikas shed light on the alarming rise of deepfake technology, which allows scammers to create convincing video impersonations of loved ones or acquaintances to deceive individuals into sharing sensitive information. The discussion went on to emphasize the crucial role that technology plays in both facilitating and mitigating fraud. Tomikas highlighted the need for continuous technological innovation to stay ahead of fraudsters while underlining the importance of user education in recognizing and thwarting scams. He emphasized that staying informed and vigilant can significantly reduce one's vulnerability to financial fraud, especially as criminals become increasingly sophisticated. Throughout the conversation, Tomikas’ insights provided valuable perspectives on how financial institutions and individuals can protect themselves against the growing threat of fraud in an ever-changing digital landscape. This episode serves as a wake-up call to the risks we face and offers practical advice on safeguarding our finances and personal information.…

Digital Banking Podcast

1
Financial Freedom and Breaking Cycles: David Dindi's Vision 1:10:56

2 years temu1:10:56

1:10:56

In this insightful episode of The Digital Banking Podcast, host Josh DeTar engaged in a thought-provoking conversation with David Dindi, founder of Atomic Invest. The discussion revolved around the intersection of finance and technology, highlighting the potential for financial institutions, particularly community ones, to create meaningful change in people's lives. Dindi passionately emphasized the role of finance in breaking the cycle of poverty and promoting financial independence, and how community institutions can play a pivotal role in this endeavor. The conversation explored the evolving landscape of financial services, emphasizing the need for community financial institutions to adapt to changing consumer preferences and expectations. DeTar and Dindi discussed the concept of generational wealth transfer and how financial institutions can bridge the gap between generations to maintain relevance and foster long-term relationships. Dindi's perspective on offering tailored financial solutions to diverse customer segments, from teenagers to retirees, added depth to the discussion. Throughout the episode, Dindi's vision shone, advocating for an industry that not only generates revenue but also empowers individuals to achieve financial freedom. This thought-provoking conversation is a must-listen for anyone interested in the evolving world of finance, the role of technology, and the noble mission of community financial institutions.…

Digital Banking Podcast

1
Bridging Tech and Business in Banking with Jin Gwak 1:25:58

2 years temu1:25:58

1:25:58

In this episode of the Digital Banking Podcast, Josh DeTar sits down with Jin Gwak from AmeriCU Credit Union to dive into the intricacies of modern banking. They discuss the importance of understanding different perspectives within an organization, emphasizing the need for business analysts and committees to bridge various business units. This ensures everyone is on the same page, fostering a cohesive approach to challenges. Jin highlights the significance of humility and empathy in leadership. She believes in meeting people where they are, understanding that while some may think technologically, others might lean towards business. This balance is crucial in ensuring effective communication and problem-solving within the institution. Lastly, the conversation touches on the acceptance of failure. Jin stresses that aiming for absolute perfection can be paralyzing. Instead, setting clear milestones and understanding that unforeseen challenges will arise is key. The focus should be on learning, adapting, and moving forward.…

Digital Banking Podcast

1
Your Have to Get the Human Part Right First, With Ryan Canin 1:25:23

2 years temu1:25:23

1:25:23

In this episode of The Digital Banking Podcast, host Josh DeTar sat down with Ryan Canin, CEO of DocFox, to explore the multifaceted world of technology, empathy, and innovation in the banking industry. They discussed the impact of COVID-19 on client relationships, emphasizing the newfound intimacy and connection through virtual meetings. Canin shared insights into breaking down barriers and the importance of open dialogue in the workplace. The conversation took a deeper dive into the challenges of leadership and the courage to pursue big ideas. Canin reflected on his personal experiences and the complexities of diversity and inclusion within the tech space. He emphasized the need for empathy and openness to make progress in these areas. Finally, they touched on the success stories and the transformation of traditional banking culture. The episode concluded with a candid discussion of personal and professional growth, weaving together themes of life, business, and work.…

Digital Banking Podcast

1
The Future of Community Financial Institutions with Steven Ramirez 1:09:06

2 years temu1:09:06

1:09:06

In this episode of the Digital Banking Podcast, host Josh DeTar sits down with Steven Ramirez, CEO at Beyond the Arc, to discuss the future of banking in a rapidly evolving digital landscape. The conversation kicks off with a reflection on the traditional banking model, which was largely one-size-fits-all. Steven highlights how digital innovation has disrupted this model, creating a demand for more tailored, intuitive experiences akin to those we see in the retail and entertainment sectors. The challenge for the banking industry is to meet these evolving expectations. The discussion then shifts to the rise of the gig economy and its implications for banking. Steven and Josh explore how traditional banking models struggle to accommodate the financial needs of gig workers, who often don't fit neatly into existing categories. They discuss the need for financial institutions to adapt and innovate, using data-driven decision-making to better serve these emerging customer segments. Finally, they touch on the competitive threat posed by big tech companies like Apple, which are encroaching on the banking space with seamless digital experiences and attractive offerings. The episode concludes with a call to action for banks to embrace change and maintain relevance in the face of these challenges.…

Digital Banking Podcast

1
Changing While Staying the Same, with Troy Stang of GoWest Credit Union Association 1:05:52

2 years temu1:05:52

1:05:52

In this episode of The Digital Banking Podcast, host Josh DeTar spoke with Troy Stang, the president and CEO of GoWest Credit Union Association. The takeaway from this conversation is that credit unions need to work hard to change in some ways and work hard to stay the same in other ways. Not surprisingly, Stang called on credit unions to embrace digital transformation. Staying at the forefront of financial technology is paramount for any credit union that hopes to survive in the years ahead. However, the credit union movement was built on the cooperative model, a model that demands credit unions know and understand the unique needs and challenges of their member. A model that demands each credit union knows and understands what makes its members different from the members at every other credit union. A model that demands all credit unions bring that personalized, high-touch feel to the world of digital finance. As Stang and DeTar make clear, this is what makes credit unions credit unions.…

Digital Banking Podcast

1
A Birdseye View of the Industry with Mike Lawson of CU Broadcast 1:06:59

2 years temu1:06:59

1:06:59

In this insightful episode of Digital Banking Podcast, Josh DeTar sits down with Mike Lawson, host of CUBroadcast, to delve into the evolving landscape of credit unions. Lawson shares his unique perspective on the industry, highlighting the importance of data analytics in shaping personalized services. He emphasizes that understanding members on an individual level is now more achievable and crucial than ever. The conversation then shifts to the topic of leadership. Lawson discusses the changing dynamics as established CEOs retire, making way for a new generation of leaders with fresh outlooks. He expresses his fascination with how these new leaders are navigating their roles, keeping their credit unions successful and moving forward. Lastly, Lawson provides his predictions for the year ahead. He identifies key areas of focus such as the economy, artificial intelligence, and liquidity. He also touches on the continued transfer of leadership and its impact on the industry. This episode offers a comprehensive look at the current state and future of credit unions.…

Digital Banking Podcast

1
Brad Hickey: Insights From the Founder of CU Build 1:20:18

2 years temu1:20:18

1:20:18

The third annual CU Build event was held in Dallas July 28-30, 2023. CU Build is a buildathon (sometimes called a hackathon ) for credit unions running Jack Henry’s Symitar core processing platform, as well as invited vendor partners. The event is 100% credit union organized. Prior to the event, Digital Banking Podcast host Josh DeTar had the opportunity to chat with Brad Hickey about the then upcoming event. Hickey is the founder of CU Build, as well as the Manager of Application Development at American Airlines Federal Credit Union. In that discussion, Hickey discussed the how and the why of CU Build, laying out a blueprint that other credit unions can follow to leverage the cooperative credit union spirit and drive credit union technology forward. Given Hickey’s passion for innovation, it’s not surprising that the conversation went on to examine a wide range of topics, including artificial intelligence and what it could mean to education, the promises and reality of decentralized finance (DeFi), and the fact that most high-performing technologists are driven by more than just a good paycheck.…

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