Episode 27: How Brands Responded To Us On Social Media (You're Going To Be Shocked!)
Manage episode 293045112 series 2818876
This week, Amy conducted a study of how a pool of brands online to see how their customer service was online and some of these will definitely shock you, considering the size of their audience and how many messages they are likely to attract on Facebook. Customer service online is just as, if not, more important than a customers experience in-store so ensuring your community management strategy is highly considered to improve brand loyalty and advocacy.
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