What Most MSPs Get Wrong About Their First Hire | EP77

All Things MSP

Hiring your first employee can make or break your Managed Service Provider (MSP) business. In this episode of All Things MSP, Eric Anthony and Justin Esgar dive into the nuances of making the right hire and how it impacts the long-term growth of your company. They break down the essential roles—admin, tech, sales, and marketing—that every MSP needs to scale effectively. Learn why many MSP owners mistakenly hire a salesperson too soon and how to determine which role will provide the best return on investment. Whether you’re considering hiring an admin to free up time for more billable work or bringing in technical expertise to focus on the business side, this episode offers insights that will help you avoid common mistakes.

The hosts also touch on part-time versus full-time hiring, leveraging the gig economy, and even the value of apprenticeships. Plus, hear real-world examples of what worked (and didn’t work) for MSPs across the country. If you’re struggling to decide when and who to hire first for your MSP, this episode is packed with practical advice tailored to technical business owners.

Tune in to ensure your MSP is hiring for success and not setting up for failure.

Keywords: MSP hiring, managed services, first hire, IT service provider, business growth, scaling MSP, technical staff