005 The Customer Journey - Why You Need to Understand Sales Psychology

Beyond The Clinic

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Hello and welcome! Have you ever pondered the intricate workings of a customer's mind when they decide to purchase from you—or perhaps why they don't?
I'm Sarah Almond Bushell, your host, and in today's episode of "Beyond the Clinic," we're delving into the fascinating realm of customer psychology. Join me as we uncover the secrets that drive consumer behaviour and shape business success.

Summary and Key Takeaways:

In this episode, we embark on a journey through the psychological steps of the customer journey:

1. Attract: It's all about visibility—capturing the attention of potential customers who may not even realise they have a problem yet. Strategies include delivering guest sessions, providing valuable content, and engaging with new audiences.
2. Educate: Once awareness is sparked, it's time to educate. Share compelling content that showcases your expertise and builds credibility through storytelling, evidence, and testimonials.
3. Engage: As trust begins to blossom, engage with your audience on a deeper level. Encourage interaction, collect contact information, and nurture relationships through personalised communication.
4. Nurture: Cultivate trust and familiarity through consistent engagement. Provide valuable content across various platforms, fostering a strong bond with your audience as they progress along their journey.
5. Invite: Present tailored offers and invitations, inviting potential customers to take the next step. Respect varying buying behaviours and provide incentives to encourage action.
6. Delight: Ensure a memorable customer experience, exceeding expectations and delivering tangible results. Add value, inspire loyalty, and encourage clients to take proactive steps towards success.
7. Expansion: Foster loyalty and encourage repeat business through cross-selling and upselling initiatives. Leverage existing relationships to drive growth and profitability.
8. Advocacy: Transform satisfied customers into passionate advocates who promote your brand through word-of-mouth referrals. Harness the power of social proof and human psychology to amplify your reach and influence.

Closing Remarks:

I hope this journey through the psychology of customer engagement provides valuable insights into optimising your business strategy. Take some time to map out your customer journey, identifying areas for improvement and opportunities for growth. And remember, success awaits those who understand and leverage the psychology of engagement.

Join me in the next episode as we explore the diverse digital income streams poised to revolutionise your healthcare business.
Until then, seize the opportunity to download your free Master Plan to business success at

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The Master Plan - Discover the 22 steps you need to take (in the right order) to build a successful business so you can earn enough to live the freedom lifestyle you dream of. https://www.sarahalmondbushell.com/master-plan

Rozdziały

1. Welcome and Introduction (00:00:00)

2. Attracting Potential Customers (00:03:59)

3. Educating the Audience (00:05:39)

4. Building Engagement and Trust (00:06:58)

5. Nurturing the Relationship (00:08:35)

6. Extending an Invitation (00:10:04)

7. Delighting Customers (00:11:13)

8. Expanding and Encouraging Repeat Business (00:12:45)

9. Encouraging Advocacy and Wrapping Up (00:14:33)