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Treść dostarczona przez Eric Bassett and Jake Claus, Eric Bassett, and Jake Claus. Cała zawartość podcastów, w tym odcinki, grafika i opisy podcastów, jest przesyłana i udostępniana bezpośrednio przez Eric Bassett and Jake Claus, Eric Bassett, and Jake Claus lub jego partnera na platformie podcastów. Jeśli uważasz, że ktoś wykorzystuje Twoje dzieło chronione prawem autorskim bez Twojej zgody, możesz postępować zgodnie z procedurą opisaną tutaj https://pl.player.fm/legal.
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Player FM - aplikacja do podcastów
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Przejdź do trybu offline z Player FM !
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Ep 153: Scripts vs. Genuine Conversations with Eric Bassett and Jake Claus
Manage episode 440746030 series 2989306
Treść dostarczona przez Eric Bassett and Jake Claus, Eric Bassett, and Jake Claus. Cała zawartość podcastów, w tym odcinki, grafika i opisy podcastów, jest przesyłana i udostępniana bezpośrednio przez Eric Bassett and Jake Claus, Eric Bassett, and Jake Claus lub jego partnera na platformie podcastów. Jeśli uważasz, że ktoś wykorzystuje Twoje dzieło chronione prawem autorskim bez Twojej zgody, możesz postępować zgodnie z procedurą opisaną tutaj https://pl.player.fm/legal.
Whether you're in sales, customer service, or a technician in the field, connecting with your customers personally can make all the difference. In today's episode, Eric and Jake share insights from their own experiences in sales and customer service training. They discuss how a well-crafted script can help your team connect with customers and ensure they feel valued. It's not just about the sale, it's about building relationships.
Topic include:
Introduction (0:00)
Maintaining Customer Experience (5:06)
Sales Training and Communication (8:07)
Creating and Using Sales Scripts (11:06)
Importance of Connecting with Customers (14:48)
Memorize, Internalize, Personalize (MIP) (18:29)
Value Perception and Customer Engagement (22:09)
Technicians' Role in Customer Experience (28:01)
Impact of Genuine Connection (34:04)
Proactive Customer Engagement (38:06)
Jim Carrey Quote on Impact (41:18)
161 odcinków
Udostępnij
Manage episode 440746030 series 2989306
Treść dostarczona przez Eric Bassett and Jake Claus, Eric Bassett, and Jake Claus. Cała zawartość podcastów, w tym odcinki, grafika i opisy podcastów, jest przesyłana i udostępniana bezpośrednio przez Eric Bassett and Jake Claus, Eric Bassett, and Jake Claus lub jego partnera na platformie podcastów. Jeśli uważasz, że ktoś wykorzystuje Twoje dzieło chronione prawem autorskim bez Twojej zgody, możesz postępować zgodnie z procedurą opisaną tutaj https://pl.player.fm/legal.
Whether you're in sales, customer service, or a technician in the field, connecting with your customers personally can make all the difference. In today's episode, Eric and Jake share insights from their own experiences in sales and customer service training. They discuss how a well-crafted script can help your team connect with customers and ensure they feel valued. It's not just about the sale, it's about building relationships.
Topic include:
Introduction (0:00)
Maintaining Customer Experience (5:06)
Sales Training and Communication (8:07)
Creating and Using Sales Scripts (11:06)
Importance of Connecting with Customers (14:48)
Memorize, Internalize, Personalize (MIP) (18:29)
Value Perception and Customer Engagement (22:09)
Technicians' Role in Customer Experience (28:01)
Impact of Genuine Connection (34:04)
Proactive Customer Engagement (38:06)
Jim Carrey Quote on Impact (41:18)
161 odcinków
Wszystkie odcinki
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Podobny do Bug Bux Podcast
The Greatness Machine is on a Quest to Maximize the Human Experience! Join Award Winning CEO and Author, Darius Mirshahzadeh (pron. Mer-shaw-za-day), as he interviews some of the greatest minds in the world―turning their wisdom and experience into learnings and advice you can use in your life so that you can level up and create greatness. Join Darius as he goes deep with guests like: Moby, Seth Godin, Gabby Reece, Amanda Knox, UFC Ring Announcer Bruce Buffer, Former FBI Negotiator Chris Voss ...
…
continue reading
Custom Manufacturing Industry podcast is an entrepreneurship and motivational podcast on all platforms, hosted by Aaron Clippinger. Being CEO of multiple companies including the signage industry and the software industry, Aaron has over 20 years of consulting and business management. His software has grown internationally and with over a billion dollars annually going through the software. Using his Accounting degree, Aaron will be talking about his organizational ways to get things done. Hi ...
…
continue reading
Each week, Another Bite breaks down the latest and greatest pitches from Shark Tank. It's practical business advice delivered in a fun way. All the substance of an HBR article, but fun. Hosted by Jorie Munroe, Ariel Boswell, and Jon Dick.
…
continue reading
Join host and Harvard Business School Online Creative Director Chris Linnane as he sits down with HBS faculty to discuss business education in a way that’s both entertaining and insightful. The Parlor Room is your key to breaking down academic theory without sacrificing depth—all while gaining practical takeaways for navigating the business world.
…
continue reading
How can business help solve society’s biggest challenges? Welcome to Series 3 of Take on Tomorrow, the award-winning podcast from PwC that examines the biggest problems facing society and the role business can—and should—play in solving them. This series, we’re welcoming broadcaster and journalist Femi Oke to the show. She joins podcaster and journalist Lizzie O’Leary, and together with industry innovators, tech trailblazers and visionary leaders from around the globe, they’ll explore timely ...
…
continue reading
Outsource Acelerator Podcast, hosted by Derek Gallimore, explores business and outsourcing mastery. Inside-knowledge from the outsourcing capital of the world - Manila, Philippines.
…
continue reading
The Village Global podcast takes you inside the world of venture capital and technology, featuring enlightening interviews with entrepreneurs, investors and tech industry leaders. Learn more at www.villageglobal.vc.
…
continue reading
1
Wholesaling Inc with Brent Daniels
Find distressed properties for pennies on the dollar and turn them for huge profits!
Let’s face it, Real estate education has lost the script. Everybody “claims” to have the secret sauce. They get you to sign up, get you to bite on a “magic” formula, but there’s no real tools to get there. There’s so much talk, no practical steps. It’s not instructional, it’s hype. The ideas aren’t focused on your success, it’s focused on theirs. Well, it doesn’t have to be that way. If you’ve been searching for a way to escape the rat race and achieve true financial freedom wholesaling real ...
…
continue reading
Wharton faculty and industry leaders discuss their latest research, books, and relevant business topics. Hosted on Acast. See acast.com/privacy for more information.
…
continue reading
Interesting stories from today’s franchisors and entrepreneurs.
…
continue reading
Player FM - aplikacja do podcastów
Przejdź do trybu offline z Player FM !
Przejdź do trybu offline z Player FM !
