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Business of Tech: Daily 10-Minute IT Services Insights
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Treść dostarczona przez Big Pond Podcasts and MSP Radio. Cała zawartość podcastów, w tym odcinki, grafika i opisy podcastów, jest przesyłana i udostępniana bezpośrednio przez Big Pond Podcasts and MSP Radio lub jego partnera na platformie podcastów. Jeśli uważasz, że ktoś wykorzystuje Twoje dzieło chronione prawem autorskim bez Twojej zgody, możesz postępować zgodnie z procedurą opisaną tutaj https://pl.player.fm/legal.
In 10 minutes daily, The Business of Tech delivers the latest IT services and MSP-focused news and commentary. Curated to stories that matter with commentary answering 'Why Do We Care?', channel veteran Dave Sobel brings you up to speed and provides resources to go deeper. With insights and analysis, this focused podcast focuses on the knowledge you need to be effective, profitable, and relevant.
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Treść dostarczona przez Big Pond Podcasts and MSP Radio. Cała zawartość podcastów, w tym odcinki, grafika i opisy podcastów, jest przesyłana i udostępniana bezpośrednio przez Big Pond Podcasts and MSP Radio lub jego partnera na platformie podcastów. Jeśli uważasz, że ktoś wykorzystuje Twoje dzieło chronione prawem autorskim bez Twojej zgody, możesz postępować zgodnie z procedurą opisaną tutaj https://pl.player.fm/legal.
In 10 minutes daily, The Business of Tech delivers the latest IT services and MSP-focused news and commentary. Curated to stories that matter with commentary answering 'Why Do We Care?', channel veteran Dave Sobel brings you up to speed and provides resources to go deeper. With insights and analysis, this focused podcast focuses on the knowledge you need to be effective, profitable, and relevant.
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1 Unlocking Cybersecurity for SMBs: Justin Kane on DoubleCheck's Unique MSSP Approach 17:26
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Justin Kane, the founder and CEO of DoubleCheck, is revolutionizing the way small and medium-sized businesses (SMBs) approach cybersecurity by offering managed security services without the traditional managed service provider (MSP) model. His company focuses on providing essential cybersecurity solutions tailored specifically for businesses with 5 to 250 employees, particularly those in industries like legal, financial, and medical. By targeting the 25 to 75 employee range, DoubleCheck addresses the unique challenges faced by smaller organizations that may have limited IT resources but still require robust security measures. Kane explains that many smaller businesses are now equipped to handle basic IT issues themselves, thanks to the prevalence of cloud-based solutions and a more tech-savvy workforce. This shift allows DoubleCheck to concentrate on delivering specialized security services without the need to manage everyday IT problems. Their pricing model is significantly lower than traditional MSPs, making cybersecurity accessible to businesses that might otherwise overlook it due to cost concerns. This approach enables them to implement effective security measures without overwhelming their clients with unnecessary services. The conversation also delves into the importance of commitment from business owners in managing cybersecurity risks. Kane emphasizes that while DoubleCheck can provide the necessary tools and training, the responsibility ultimately lies with the business to enforce policies and ensure employee compliance. This partnership between the service provider and the client is crucial for maintaining a secure environment, especially in industries that handle sensitive information and financial transactions. Kane's experience in the MSP sector led him to identify a gap in the market for cybersecurity services tailored to businesses that lack comprehensive IT support. By focusing solely on security, DoubleCheck aims to fill this void and help organizations implement essential protections against cyber threats. With a strong emphasis on automation and AI, the company streamlines its operations, allowing it to provide effective security solutions while minimizing labor costs. Supportred by All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…
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1 The Future of MSPs: Adapting to Big Business Trends, Leadership Changes, and AI Advancements 31:10
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Nelson Gomes, CEO of Portalia Group and former MSP, discusses the evolving landscape of managed service providers (MSPs) in light of recent data indicating a shift in the American workforce towards larger businesses. With 53% of Americans now employed by companies with 500 or more employees, Gomes emphasizes the need for MSPs to pivot their sales strategies to target larger organizations rather than relying solely on small businesses. He notes that while the small business sector has traditionally been viewed as the backbone of the economy, the data suggests a significant consolidation trend that MSPs must adapt to. The conversation also touches on the impact of big tech platforms like Facebook, Amazon, and Google on small businesses, highlighting the challenges these companies face in leveraging these platforms for advertising and sales. Gomes suggests that MSPs should not only recognize these challenges but also find ways to leverage these platforms to their advantage. He advocates for a shift towards digital marketing strategies, particularly for smaller MSPs, to enhance their outreach and client acquisition efforts. Leadership changes at major MSP platforms, such as ConnectWise and Kaseya, are also discussed. Gomes views these changes as a natural evolution within the industry, suggesting that new leadership can bring fresh perspectives and innovations that ultimately benefit MSPs. He believes that both ConnectWise and Kaseya will continue to compete vigorously, with each offering unique advantages that MSPs can leverage to improve their service delivery and profitability. Finally, Gomes highlights the recent acquisition of Orchestrate AI Labs by New Charter Technologies, which aims to integrate artificial intelligence into their service offerings. He praises this move as a forward-thinking strategy that allows MSPs to develop proprietary solutions rather than relying on third-party vendors. This acquisition reflects a broader trend in the industry where MSPs are increasingly investing in technology to enhance their service capabilities, ultimately positioning themselves to better meet the evolving needs of their clients. All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…
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1 Dell's Office Policy Reversal, Google Layoffs, and AI's Role in Software Testing: Key Insights 13:39
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Dell's recent announcement mandating a full return to the office for employees living near an office marks a significant shift from its previous hybrid work policy. CEO Michael Dell emphasized the importance of in-person collaboration, arguing that brief face-to-face conversations can enhance productivity compared to lengthy email exchanges. However, this decision has led to a notable decline in employee morale, with satisfaction scores dropping sharply. While some flexibility remains for remote workers living far from an office, the overall sentiment among employees suggests widespread dissatisfaction with the move back to traditional office work. In contrast, the Office of Personnel Management has exempted military spouses from the return-to-office mandate, allowing them to maintain their remote work arrangements. This decision highlights the complexities of return-to-office policies, which often prioritize employer interests over employee needs. Meanwhile, Google employees have expressed their concerns about job security through an internal petition, reflecting a broader trend of anxiety among workers in the tech industry amid ongoing layoffs and cost-cutting measures. Despite the push for in-office work from companies like Dell, data from Ireland indicates a strong demand for remote and hybrid work arrangements, particularly in high-demand sectors such as software development. The report shows that a significant percentage of job postings mention flexible work options, suggesting that job seekers continue to prioritize remote work opportunities. This raises questions about whether companies are responding to genuine business needs or simply adhering to outdated managerial practices. The podcast also delves into the changing landscape of vendor partner programs, with a trend toward consolidation as partners seek deeper, more strategic relationships with fewer vendors. Additionally, insights into the role of AI in software testing reveal that while AI can assist in generating tests, human oversight remains crucial for managing complex software development tasks. The discussion emphasizes the need for a balanced approach to tech policy coverage, considering both local and national influences as well as the impact on consumers. Three things to know today 00:00 Return to Office or Bust? Dell, Federal Workers, and Job Market Trends Paint a Complicated Picture 05:51 More Strategy, Fewer Vendors: Why the Partner Landscape Is Changing Fast 07:33 AI Speeds Up at Microsoft, Reshapes Software Testing, and Faces Policy Challenges—Are We Keeping Up? Supported by: https://cometbackup.com/?utm_source=mspradio&utm_medium=podcast&utm_campaign=sponsorship Event: https://www.nerdiocon.com/ All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…
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1 MSPs Face Profitability Challenges as 18% Operate at a Loss; OpenAI and CrowdStrike Innovate AI 13:27
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Managed service providers (MSPs) are facing significant challenges as recent data reveals that 18% are operating at a loss, a concerning increase from 14% in the previous quarter. While overall managed service revenue growth has slowed to just 1%, profitability remains relatively high, with an average EBITDA of 11.1%. However, the decline in services revenue, particularly among value-added resellers (VARs), indicates a potential shift in client spending habits, raising questions about the sustainability of traditional service contracts. This trend suggests that clients may be reverting to transactional IT spending rather than fully managed services. In the realm of artificial intelligence (AI), a report from NTT Data highlights a growing responsibility gap in AI adoption, with over 80% of business leaders acknowledging that governance is not keeping pace with technological advancements. The divide among executives regarding the prioritization of responsibility versus innovation complicates the landscape, as 89% express concerns about security risks associated with AI, yet only 24% feel prepared to manage these risks. This lack of alignment could hinder AI adoption and create compliance challenges, emphasizing the need for structured governance policies. OpenAI has announced plans for its upcoming GPT-4.5 and GPT-5 models, aiming to unify its product lineup and enhance functionality across various tasks. The new models will offer different levels of intelligence based on user subscriptions, with a focus on addressing ethical concerns in AI, such as misinformation and self-harm. Meanwhile, Apple is partnering with Alibaba to integrate AI technology into its iPhones, reflecting a strategic move to enhance its AI capabilities while navigating regulatory landscapes. CrowdStrike has introduced Charlotte AI Detection Triage, an AI-driven tool designed to automate alert assessments in security operations, achieving over 98% accuracy and significantly reducing manual workloads. This development underscores the increasing necessity for AI-driven automation in cybersecurity, as adversaries can now exploit vulnerabilities within minutes. The integration of AI into existing platforms, rather than as standalone tools, is preferred by cybersecurity professionals, highlighting the importance of delivering value through AI-enhanced solutions. Three things to know today 00:00 Managed Services Hit Growth Wall as 18% of MSPs Operate at a Loss 06:08 OpenAI Plans GPT-4.5 and GPT-5 While Apple Taps Alibaba for AI 09:29 With Breaches Happening in Minutes, CrowdStrike Bets on AI-Driven Security Automation Supported by: https://getflexpoint.com/msp-radio/ Event: https://www.nerdiocon.com All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…
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1 AI Performance Declines Under Pressure, UK Orders Apple Backdoor, and IT Jobs Face Automation Crisis 15:06
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Artificial intelligence agents are facing significant challenges when tasked with complex responsibilities, as highlighted by a recent study from Langchain. The research indicates that AI performance deteriorates under cognitive overload, with one model's effectiveness dropping to just 2% when managing more than seven domains. This finding emphasizes the need for businesses to design AI systems that can effectively manage complexity rather than assuming that AI can scale to handle human-like multitasking. The implications are particularly relevant for industries reliant on automation, such as customer service and IT operations. In a related development, researchers from Stanford and the University of Washington have introduced a new AI reasoning model called S1, which can be trained at a fraction of the cost of existing high-end models. This innovation raises concerns about the commoditization of AI, as smaller teams can replicate sophisticated models with minimal resources. Meanwhile, Hugging Face has quickly developed an open-source AI research agent that aims to compete with OpenAI's offerings, showcasing the rapid advancements in AI capabilities and the importance of community contributions in this space. The podcast also discusses the ongoing legal battles surrounding AI and copyright, particularly the recent ruling in favor of Thomson Reuters against Ross Intelligence. This case underscores the complexities of how AI tools are trained using copyrighted material and sets a precedent that could impact future AI developments. As AI continues to evolve, the legal landscape surrounding its use and the rights of content creators remains a critical area of concern. Finally, the episode touches on the rising unemployment rate in the IT sector, attributed to the increasing influence of AI and automation. The data reveals a significant jump in unemployment among IT workers, with many routine jobs being automated rather than replaced. This shift highlights the need for IT professionals to upskill and adapt to the changing job market, focusing on areas such as AI integration and cybersecurity, as traditional software development roles decline. Four things to know today 00:00 AI Agents Struggle Under Pressure—More Complexity Means Less Accuracy 03:23 Big AI, Big Trouble? Low-Cost Models Challenge Industry Leaders 07:17 Apple Faces UK Encryption Fight, CISA’s Role Strengthens, and AI Copyright Battle Heats Up 10:38 AI Disrupts IT Hiring: Fewer Software Jobs, More Automation, and Higher Unemployment Supported by: https://www.huntress.com/mspradio/ Event: https://nerdiocon.com/ All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…
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1 Ransomware Payments Drop 35% as AI Tool Usage Surges; New Charter Acquires Orchestrate AI Labs 13:50
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New Charter Technologies has made a significant move by acquiring Orchestrate AI Labs, a company focused on integrating artificial intelligence into managed service provider (MSP) operations. This strategic acquisition aims to enhance New Charter's capabilities by combining human expertise with AI automation, positioning the company as a leader in the evolving IT landscape. Peter Melby, CEO of New Charter, expressed enthusiasm about leveraging Orchestrate's AI technology, while Ryan Barton, the CEO of Orchestrate AI, has joined New Charter as Chief Innovation Officer, emphasizing the transformative potential of AI in the MSP industry. The podcast also discusses the notable decline in ransomware payments, which dropped by 35% to approximately $814 million in 2024, following law enforcement's disruption of several major ransomware gangs. Despite this decrease in payments, the number of reported ransomware incidents on dark web leak sites has reached an all-time high, indicating that while attackers are targeting more victims, fewer are complying with ransom demands. The report highlights that automated tools played a role in 87% of attacks, and sectors such as education, healthcare, and technology were the primary targets. Additionally, the episode addresses the growing concerns surrounding the use of generative AI tools in organizations. A report revealed that companies typically have 67 generative AI tools operating without proper licensing, with 90% lacking approval. The podcast emphasizes the need for businesses to manage AI tool usage rather than impose outright bans, as many organizations are investing in strategies to prevent data leaks and control inputs. The average organization’s lack of visibility into how sensitive data is processed poses significant security and compliance risks. Finally, the podcast highlights research indicating that AI is primarily viewed as a collaborator rather than an independent assistant, with 57% of AI use focused on augmenting human capabilities. However, there are concerns that over-reliance on AI could lead to a decline in critical thinking skills among users. The findings suggest that organizations should prioritize enhancing human expertise while actively managing the risks associated with cognitive complacency, particularly in high-stakes industries where precision and accountability are essential. Four things to know today 00:00 Good News: Ransomware Payments Are Down. Bad News? Attacks Are Up. 04:53 Banning AI Isn’t the Answer—Managing AI Usage Is. Here’s Why. 06:21 AI Can Boost Productivity, but Too Much Trust in It? That’s a Problem 09:15 Big AI Move: New Charter Technologies Bets on Automation with Orchestrate AI Labs Deal Supported by: https://www.huntress.com/mspradio/ https://timezest.com/mspradio/ Event: https://nerdiocon.com/ All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…
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1 AI Talent Needed, Copilot Plus PCs Underperform, Amazon's AWS Growth Stalls, SolarWinds Acquired 12:31
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Amazon has reported better-than-expected earnings for the fourth quarter of 2024, with a significant increase in net income attributed to cost-cutting measures and strength in its cloud business. Despite this positive performance, the company provided disappointing guidance for the current quarter, projecting sales that fall short of analysts' expectations. Amazon Web Services (AWS) continues to be a dominant player in the cloud market, but its growth rate of 19% lags behind competitors that are experiencing growth rates above 30%. This slower growth raises concerns about AWS's position in the increasingly competitive landscape of AI workloads. The labor market is showing signs of cooling, with recent revisions indicating a slower decline in job growth than previously anticipated. The tech sector added nearly 7,000 jobs in January, but the tech unemployment rate has risen slightly to 2.9%. A survey revealed that over 75% of businesses are struggling to meet their IT talent needs, particularly in areas like machine learning and cybersecurity. This has led many companies to focus on upskilling existing employees to address the talent shortage. In the small business sector, transactions rose by 5% in 2024, with a notable increase in technology-related acquisitions. Despite inflation and rising costs, demand for stable, recession-resilient businesses is growing, prompting brokers to predict an increase in seller financing amid tight lending conditions. The surge in technology transactions indicates a strong interest in IT services and software firms, which may be well-positioned for growth and acquisitions in the current market environment. Microsoft's Copilot Plus PCs have struggled to gain traction in the market, with disappointing sales figures attributed to high prices and a lack of compelling applications. Consumers are not actively seeking AI features, highlighting a disconnect between marketing efforts and real-world demand. This situation underscores the broader challenges of AI adoption, as companies like Microsoft work to clarify the value of their products in a competitive landscape. Four things to know today 00:00 Tech Talent in Demand as Companies Struggle to Fill AI and Cloud Roles 05:33 Copilot+ PCs Struggle as Shoppers Say ‘No Thanks’ to AI Upgrades 06:55 Amazon’s Profits Jump, But Is AWS Falling Behind in the AI Cloud Race? 09:13 SolarWinds Sells for $4.4B—And N-Able Might Be Next Supported by: https://www.huntress.com/mspradio/ Event: https://nerdiocon.com/ All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…
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1 AI Employees: Revolutionizing IT Services with Ken Cox 20:10
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Ken Cox, the president of InLink, leads a unique organization that operates at the intersection of data center operations and IT services. Initially founded in 2000, InLink has evolved from its roots in the dot-com era, leveraging its data center to create a variety of products and services. With a focus on providing affordable and reliable infrastructure, the company caters to clients who require a more personalized approach than what large public cloud providers can offer. This commitment to customer service and data ownership sets InLink apart in a competitive landscape dominated by giants like Microsoft and Amazon. Cox discusses the pressures faced by data center businesses in the current market, particularly as small and mid-sized businesses increasingly turn to SaaS applications. He emphasizes the importance of maintaining a strong core customer base and the advantages of being privately held, which allows InLink to prioritize client data security and personalized service over profit maximization. This approach resonates with clients who seek a trustworthy partner for their IT needs, especially in critical sectors like healthcare and aviation. In addition to data center operations, InLink is venturing into the crowded collaborative software space, where it aims to differentiate itself by offering tailored solutions and exceptional support. Cox highlights the importance of being a single point of contact for clients, allowing them to streamline their IT services. By integrating AI into their offerings, InLink is not only enhancing its email services but also providing innovative solutions that address the specific needs of small businesses. This includes AI-driven tools for managing customer interactions and automating workflows, which can significantly improve efficiency. Cox's insights into managing AI employees reveal a thoughtful approach to leveraging technology while maintaining a human touch. He emphasizes the need for oversight and training of AI systems to ensure they meet client expectations. By treating AI as an employee that requires management, InLink is positioning itself to offer advanced solutions that are both effective and affordable. Ultimately, Cox's philosophy of balancing short-term needs with long-term growth reflects a commitment to sustainable business practices, ensuring that InLink remains a valuable partner for its clients in an ever-evolving technological landscape. Supported by: https://getnerdio.com/nerdio-manager-for-msp/ All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…
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1 Microsoft's Cloud Growth Faces Partner Blame, Cynet's New CEO, and AI's Role in Healthcare Shift 12:26
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Microsoft's cloud business continues to grow, reporting a revenue of $69.6 billion in its second quarter of 2025, a 12% increase from the previous year. However, challenges in Azure sales have emerged, with Chief Financial Officer Amy Hood attributing these difficulties to partner sales execution and foreign exchange rates. Despite a 19% year-over-year increase in the intelligent cloud segment, the mention of partner execution issues raises concerns about the strength of organic Azure growth. This situation suggests that customers may be hesitating due to factors such as cost concerns and broader economic uncertainty, prompting IT providers in the Microsoft ecosystem to closely monitor potential shifts in partner strategy. In a significant leadership change, Cynet has appointed Jason McGee as its new CEO, succeeding founder Eli Grunder, who will now serve on the board of directors. McGee, who previously led ConnectWise, brings extensive experience and a proven track record of increasing annual recurring revenue and profitability. His appointment signals a shift in Cynet's growth strategy, moving from a founder-led approach to a more structured and scale-focused model. As demand for managed cybersecurity services rises, McGee's leadership is expected to drive aggressive expansion and potentially new offerings tailored for managed service providers. MSP360 has launched RMM version 2.2, introducing smart alert profiles that automate issue resolution for its remote monitoring and management platform. This upgrade allows users to manage alerts more efficiently and trigger automatic remediation actions, marking a shift from passive monitoring to proactive incident response. Meanwhile, TeamViewer has integrated with Google Meet to enhance remote support capabilities, enabling IT teams to troubleshoot issues in real time without leaving the platform. Both companies are focusing on streamlining IT management, with MSP360 emphasizing automation and TeamViewer enhancing collaboration tools. The podcast also explores the implications of AI advancements, particularly in reasoning models and autonomous agents. OpenAI's new Reasoner models have improved AI's problem-solving capabilities, allowing for more effective engagement with complex issues. Additionally, the discussion highlights the risks of IT monoculture, urging organizations to diversify their technology stacks to mitigate vulnerabilities. In the healthcare sector, predictions suggest that AI will replace many front desk roles by 2026, enhancing efficiency while addressing concerns about data security and the human touch. These trends indicate a broader shift towards automation and AI integration across various industries, prompting listeners to consider the future landscape of technology and its impact on their businesses. Four things to know today 00:00 Microsoft’s Cloud Keeps Growing—So Why the Finger-Pointing at Partners? 03:52 Cynet Brings in a Heavy Hitter Jason Magee—What’s Next for This Rising Cybersecurity Star? 05:21 MSP360 Automates Fixes, TeamViewer Joins Meetings 07:42 AI is Learning to Think Harder, IT is Learning to Diversify, and Health Care is Learning to Let Go Supported by: https://getnerdio.com/nerdio-manager-for-msp/ Event: https://nerdiocon.com/ All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…
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1 Unauthorized Access: A Deep Dive into the Treasury Department Breach. Microsoft's VPN Shutdown 14:58
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significant security breach has been identified within the U.S. Treasury Department, where unauthorized individuals gained administrator-level access to critical financial systems, including the Payment Automation Manager (PAM) and the Secure Payment System (SPS). This breach raises serious concerns about the integrity of the U.S. financial system, as it allows for unauthorized modifications to federal payment workflows and security configurations. The threat actors, linked to a private sector entity, have reportedly acquired elevated privileges without the necessary government vetting or legal authorization, potentially compromising sensitive financial operations and personal data of millions of Americans. The implications of this breach extend beyond the Treasury, as individuals associated with the threat actors have also gained unauthorized access to the National Oceanic and Atmospheric Administration (NOAA). This unauthorized entry raises alarms about the potential compromise of classified environmental data and the integrity of agency operations. Lawmakers are expressing significant concern over the breach, particularly regarding its impact on federal funding mechanisms and the privacy of citizens. Affected customers have filed a lawsuit against the Treasury Department, alleging failures in enforcing access controls that could jeopardize personal and financial information. The discussion highlights the importance of cybersecurity governance, compliance, and access control, emphasizing that security is not solely about defending against external threats. The podcast stresses that insider threats and unauthorized privileged access are equally critical issues that businesses must address. It calls for a shift in how organizations perceive security, advocating for a zero-trust approach and robust identity and access management practices. The need for continuous monitoring and strict auditing of privileged accounts is underscored, as unauthorized access can occur regardless of the actors' intent. In addition to the main story, the episode covers several other cybersecurity-related topics, including the exposure of over one million chat records by DeepSeek, which has raised concerns about data security among AI providers. Microsoft announced the discontinuation of its Defender VPN service due to low usage, while Let's Encrypt plans to end its expiration notification email service. Cloudflare has introduced a feature to enhance online image authenticity, and the Trump administration has eliminated a key framework for AI integration into federal cloud services. These developments reflect broader trends in cybersecurity, privacy, and the evolving landscape of technology governance. Four things to know today 00:00 Cybersecurity 101: If Even the Government Can’t Control Access, What About Your Business? 06:39 DeepSeek Leaks a Million Chat Records—And the Pentagon Wants Nothing to Do with It 08:58 Microsoft Pulls the Plug on Defender VPN—Was Anyone Using It? 10:57 FedRAMP Shake-Up: No Special Treatment for AI as Trump Administration Ends Key Framework Supported by: https://www.huntress.com/mspradio/ Event: https://nerdiocon.com/ All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…
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1 The Irony of AI: Why Less Knowledge Leads to Greater Adoption, Atera's Autopilot & Agentic AI 14:15
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A recent study published in the Journal of Marketing reveals a fascinating trend: individuals with lower knowledge of artificial intelligence (AI) are more likely to embrace it in their daily lives. This phenomenon, termed the "lower literacy higher receptivity link," suggests that people from nations with lower average AI literacy are generally more open to adopting AI technologies. The study, which analyzed data from 27 countries, indicates that even among U.S. undergraduate students, those with limited understanding of AI are more inclined to use it for academic tasks. Interestingly, while these individuals may perceive AI as less capable or ethical, their sense of wonder about the technology drives their willingness to engage with it. The podcast also highlights a flurry of recent AI model releases, including OpenAI's O3 Mini, which offers faster responses at a lower cost while maintaining performance in mathematics and science. Google has introduced its Gemini 2.0 Pro Experimental model, boasting improved factual accuracy and performance for coding tasks, although it remains in early preview. Microsoft has made its ThinkDeeper reasoning model available for free to Copilot users, aiming to enhance output accuracy. Meanwhile, Mistral AI has launched its Small3 model, which is optimized for quick responses and has shown impressive accuracy in benchmark tests. These developments indicate a rapid evolution in AI capabilities, with implications for managed service providers. The discussion extends to the concept of agentic AI, with a report from UiPath revealing that 90% of U.S. IT executives believe their business processes could benefit from this technology. Atera's Autopilot feature, which autonomously handles end-user service requests, is already operational and has the potential to significantly reduce support wait times. However, concerns about IT security remain prevalent, with over half of the surveyed executives citing it as a primary worry. The podcast emphasizes the importance of distinguishing between basic workflow automation and true agentic AI, as the latter could represent a major shift in IT support models. In addition to AI advancements, the podcast covers notable product announcements from major companies. Adobe has enhanced its Acrobat AI Assistant to help users better understand contracts, while Microsoft has improved its AI-powered Windows Search for Copilot Plus PCs. Intel, on the other hand, has decided not to bring its Falcon Shores AI chip to market, opting instead for a system-level solution called Jaguar Shores. These developments reflect the ongoing challenges and opportunities in the tech landscape, underscoring the need for businesses to adapt and innovate in response to rapidly changing technologies. Four things to know today 00:00 The Irony: The Less You Know About AI, the More You Love It 03:18 AI Models Are Coming Fast—But Should We Even Be Keeping Score Anymore? 06:39 AI That Works While You Sleep? Atera and N-able Take IT Automation to the Next Level 09:36 Intel Rethinks AI Chips, Adobe Rethinks Contracts, and Microsoft Rethinks Search Supported by: https://www.huntress.com/mspradio/ All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…
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1 Small Businesses, Big Challenges, and the Rise of MSPs, Apple's iPhone Sales Dip and Microsoft's AI Dilemma 12:50
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The latest Gross Domestic Product report reveals that the American economy is experiencing steady growth, with a 2.3% annualized rate for the last quarter of 2024. This growth is largely driven by strong consumer spending, which has been bolstered by low unemployment and rising real wages. Notably, spending on goods surged by 6.6%, marking the fastest quarterly growth since the pandemic recovery, while service sector spending also saw a healthy increase. Despite some sectors, like business investments, showing signs of slowing down, the overall economy demonstrates resilience, particularly in the auto industry. An article from the Washington Post highlights a significant shift in the landscape of American businesses, noting that while small businesses account for about 60% of all American businesses, a growing majority of workers are now employed by larger firms. This trend has been exacerbated by policy decisions favoring larger corporations since the 1970s. The article points out that while certain sectors, such as the restaurant industry, have thrived, many others have struggled, leading to a decline in the number of small businesses. As a result, small and medium-sized enterprises (SMEs) are increasingly turning to managed service providers (MSPs) for support in navigating the complex technology landscape. A recent report from JumpCloud indicates that over 93% of SMEs are either currently using or considering the use of MSPs, with a notable increase in those fully outsourcing their IT management. This trend underscores the challenges faced by IT teams, including rising costs and security threats, prompting a shift towards proactive management solutions. As MSP partnerships grow, a significant portion of small businesses plans to increase their investments in these providers over the next year, highlighting the critical role MSPs play in helping smaller firms remain competitive in a rapidly changing economic environment. In the tech sector, Apple and Microsoft recently reported their earnings, revealing contrasting fortunes. Apple experienced a decline in iPhone sales but saw overall revenue growth, driven by its services division. Meanwhile, Microsoft faced skepticism regarding its AI investments despite strong revenue growth, as concerns about monetization and competition from other AI models emerged. TeamLogic IT, a managed IT services franchise, reported significant growth, surpassing $1 billion in total sales and aiming to expand to 500 locations by 2030. This highlights the viability of franchised service models in the competitive mid-market space, emphasizing the need for differentiation through expertise and high-touch service. Three things to know today 00:00 Big Firms Keep Getting Bigger, and Small Businesses Need a New Game Plan 05:23 Apple’s iPhone Sales Slip, Microsoft’s AI Bets Face Doubt—But Profits Keep Rolling In 08:44 Fast Growth, Big Milestones: TeamLogic IT Hits $1B and Plans for 500 Locations by 2030 Supported by: https://www.huntress.com/mspradio/ All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…
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1 Data Visibility and Accountability: Key Trends in Cyber Governance with Arik Solomon 19:52
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Host Dave Sobel engages in a thought-provoking conversation with Arik Solomon, CEO and co-founder of Cypago, a leading cyber governance, risk, and compliance (GRC) automation platform. The discussion delves into the challenges faced by organizations in the GRC space, particularly the reliance on manual processes despite the abundance of data available. Solomon shares his insights from his experience as CTO at Ernst & Young, where he recognized the need for technology to enhance the efficiency and sophistication of compliance services. Solomon explains that Cypago operates at the intersection of cybersecurity and GRC, aiming to streamline the alignment of security programs with business requirements and regulatory standards. The technology developed by Cypago automates the collection and analysis of data related to security controls, enabling compliance officers and security leaders to gain meaningful insights into their organizations' security posture. This automation, however, raises concerns about the potential for a "checkbox culture," where organizations may rely too heavily on automated processes without meaningful engagement from human experts. The conversation also touches on the evolving landscape of cybersecurity regulations, particularly in light of increased scrutiny from governing bodies. Solomon emphasizes the importance of establishing a baseline of minimum security standards while acknowledging the complexities of creating a universal compliance framework. He critiques existing regulations like GDPR, suggesting that a more effective approach would involve providing organizations with best practices and guidelines rather than rigid requirements that may not fit all scenarios. As the episode concludes, Solomon highlights key trends to watch in the GRC space over the next 18 months, including the need for enhanced visibility into data management and the importance of having robust governance processes in place. He underscores that organizations must prioritize understanding where their data resides and implementing necessary security measures to protect it. This insightful discussion provides valuable perspectives for cybersecurity professionals navigating the complexities of compliance in an ever-changing regulatory environment. All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…
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1 Debunking the Myth: Are MSPs Really Bad at Sales? with Ryan Morris 41:54
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Polubione41:54![icon](https://imagehost.player.fm/icons/general/red-pin.svg)
Dave Sobel engages in a thought-provoking discussion with Ryan Morris, Principal Consultant at Morris Management Partners, about the common myths surrounding sales in the Managed Service Provider (MSP) space. The conversation begins by challenging the notion that MSPs are inherently bad at sales. Morris argues that while many MSPs may struggle to scale their sales operations, they possess the foundational skills necessary to sell. He emphasizes that the entrepreneurial journey requires a blend of technical, operational, and promotional skills, which many MSP owners already have. The discussion highlights that the perception of MSPs being poor at sales is often an oversimplification and may stem from a lack of investment in developing those skills. As the conversation progresses, Sobel and Morris delve into the relationship between sales strategies and business growth. They explore how some MSPs choose to maintain a steady, owner-led sales approach, while others opt for a more aggressive growth strategy by investing in sales processes. Morris points out that the quality of sales is not merely about volume but rather about predictability and profitability. He notes that successful MSPs often have a well-defined sales engine that allows them to forecast revenue accurately, which is crucial for making informed business decisions. The discussion also touches on the evolving landscape of technology and the challenges MSPs face in adapting to new market demands. Sobel raises concerns about the potential obsolescence of traditional MSP services due to automation and artificial intelligence. He argues that as technology becomes more self-sufficient, MSPs must pivot their focus from merely managing existing systems to providing value-added services that address business challenges. Morris agrees, stressing the importance of understanding customer needs and delivering solutions that go beyond basic technical support. In conclusion, the episode emphasizes the need for MSPs to embrace transformation and invest in their sales capabilities to remain competitive in a rapidly changing market. Sobel and Morris encourage MSP owners to prioritize building relationships and understanding the psychology of sales, rather than getting bogged down in administrative tasks. By doing so, they can create a more effective sales strategy that not only drives revenue but also enhances customer satisfaction and loyalty. The conversation serves as a call to action for MSPs to rethink their approach to sales and adapt to the evolving demands of their clients. All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…
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1 DeepSeek Dilemma: Cost Savings vs. Security Risks, Super Ops' $25 Million Boost, OpenAI's Irony 14:29
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Polubione14:29![icon](https://imagehost.player.fm/icons/general/red-pin.svg)
The episode highlights the fallout of DeepSeek, an open-source large language model that has gained traction for its cost-effectiveness and performance. Microsoft has integrated DeepSeek's R1 model into its Azure AI foundry and GitHub, while businesses like ZoomInfo report substantial cost reductions by switching from OpenAI's models to R1. However, the rise of DeepSeek raises concerns about data privacy, bias, and security, particularly given its reported vulnerabilities and the influence of the Chinese government. Sobel also covers the U.S. Copyright Office's recent clarification regarding AI-generated content, stating that such content can receive copyright protection if a human significantly contributes to or modifies it. This announcement aims to address the legal gray areas surrounding AI and copyright, providing clearer guidelines for IT service providers and content creators. The episode emphasizes the importance of human creativity in copyright law while acknowledging that the subjective nature of "significant human involvement" could still lead to legal disputes. In addition to copyright issues, the episode discusses Super Ops' successful $25 million Series C funding round, which positions the company to enter the direct IT market with an AI-powered endpoint management tool. This move reflects a broader trend in the IT service market toward automation-first solutions, as companies like Super Ops and Syncro seek to enhance operational efficiency. Sobel advises IT leaders to remain cautious about efficiency claims and to evaluate real-world performance before adopting new technologies. Finally, the episode delves into the ethical implications of data usage in AI development, particularly in light of OpenAI's allegations against DeepSeek for potentially misusing its API. Sobel critiques the hypocrisy of OpenAI's outrage over data theft, given its own history of data collection practices. The discussion raises fundamental questions about the future of AI development, the legal frameworks governing it, and the potential for commoditized AI models to benefit both service providers and customers. As the landscape evolves, Sobel encourages listeners to stay informed and engaged with these critical issues. Four things to know today 00:00 Cheap AI Comes at a Price: DeepSeek’s Rise Sparks Security and Bias Concerns 04:31 AI Can Be Copyrighted—As Long As a Human Puts in the Work, Says U.S. Copyright Office 07:32 SuperOps Lands $25M—And a Spot in the Direct IT Market With AI in Tow 09:01 AI’s Ultimate Irony: OpenAI Furious Over Data Theft… After Doing the Same? Supported by: https://www.huntress.com/mspradio/ All our Sponsors: https://businessof.tech/sponsors/ Do you want the show on your podcast app or the written versions of the stories? Subscribe to the Business of Tech: https://www.businessof.tech/subscribe/ Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Support the show on Patreon: https://patreon.com/mspradio/ Want to be a guest on Business of Tech: Daily 10-Minute IT Services Insights? Send Dave Sobel a message on PodMatch, here: https://www.podmatch.com/hostdetailpreview/businessoftech Want our stuff? Cool Merch? Wear “Why Do We Care?” - Visit https://mspradio.myspreadshop.com Follow us on: LinkedIn: https://www.linkedin.com/company/28908079/ YouTube: https://youtube.com/mspradio/ Facebook: https://www.facebook.com/mspradionews/ Instagram: https://www.instagram.com/mspradio/ TikTok: https://www.tiktok.com/@businessoftech Bluesky: https://bsky.app/profile/businessof.tech…
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