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Customer Service – the Last Great Differentiator: Joey Coleman
Manage episode 435515699 series 3029161
Treść dostarczona przez CAR WASH Magazine. Cała zawartość podcastów, w tym odcinki, grafika i opisy podcastów, jest przesyłana i udostępniana bezpośrednio przez CAR WASH Magazine lub jego partnera na platformie podcastów. Jeśli uważasz, że ktoś wykorzystuje Twoje dzieło chronione prawem autorskim bez Twojej zgody, możesz postępować zgodnie z procedurą opisaną tutaj https://pl.player.fm/legal.
In this episode, hear from Joey Coleman, award-winning speaker and New York Times bestselling author, as he delves into the importance of customer experience in the car wash industry. For more than twenty years, Joey has helped organizations retain their best customers and employees - turning them into raving fans via his entertaining and actionable keynotes, workshops, and consulting projects.
In this engaging episode, you’ll learn why customer service is considered the last great differentiator in driving success for your car wash location. Learn how to create a unique and distinct experience that your customers will love. You’ll also hear Coleman explain why employee experience is crucial for driving the success of your business.
This episode is sponsored by DRN, a car wash industry leader in capturing drive by traffic and fueling new leads.
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