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Episode #34 - Should you ever give a refund or a discount with your cleaning business?
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Providing exceptional customer service can set you apart from the competition. It's crucial in an era where many prefer digital communication. Remember, it takes 40 five-star reviews to counteract one bad review, so prioritize customer satisfaction.
For one-time cleanings, conduct a walkthrough with the client or cleaning technicians and have them sign off on satisfaction to avoid issues later. Refunds should be rare, and discounts should be used judiciously based on your business's needs.
The cleaning industry typically offers a 24-hour guarantee for re-cleaning any deficiencies. Move-in and move-out cleanings are best scheduled as the first appointment of the day to ensure accuracy.
Consider holding annual or biannual training days for cleaning technicians and show appreciation with small gifts or gift cards.
Cleaning Contract Bundle https://klean-freaks-university.newzenler.com/courses/basic-contract-bundle
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Questions? Feel free to reach out!
Shannon Miller: cleaningbusinesslife@gmail.com
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YouTube: https://www.youtube.com/channel/UCIjMz_-9YyiFvNVIgb61iYg
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See Shannon's latest courses: www.KleanFreaksUnversity.com
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1. Episode #34 - Should you ever give a refund or a discount with your cleaning business? (00:00:00)
2. [Ad] Rumi.ai (00:18:19)
3. (Cont.) Episode #34 - Should you ever give a refund or a discount with your cleaning business? (00:19:09)
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