))
Transforming Customer Experience: Lessons from Lynn Daniel, founder and CEO of The Daniel Group
Manage episode 456086370 series 3586646
Treść dostarczona przez Layci Nelson. Cała zawartość podcastów, w tym odcinki, grafika i opisy podcastów, jest przesyłana i udostępniana bezpośrednio przez Layci Nelson lub jego partnera na platformie podcastów. Jeśli uważasz, że ktoś wykorzystuje Twoje dzieło chronione prawem autorskim bez Twojej zgody, możesz postępować zgodnie z procedurą opisaną tutaj https://pl.player.fm/legal.
In this episode of Confessions of a Terrible Leader, Layci chats with Lynn Daniel, the CEO and founder of The Daniel Group. Lynn, a veteran in transforming customer journeys since 1989, dives into the dramatic evolution from customer service to customer experience. Discover how real-time feedback, employee engagement, and senior leadership can revolutionize your business. Lynn also shares his entrepreneurial highs and lows, the game-changing decision to hire a COO, and the courage to innovate. Tune in for eye-opening insights, relatable leadership confessions, and practical advice on setting your business apart through exceptional customer experience.
00:00 Welcome and Introduction
01:21 Guest Introduction: Lynn Daniel
03:05 Understanding Customer Experience
04:37 Evolution of Customer Experience
07:08 Importance of Customer Feedback
14:04 Leadership and Company Culture
20:50 Leadership Mistakes and Lessons
24:48 Conclusion and Contact Information
EPISODE LINKS:
https://thedanielgroup.com/
Lynn's email: [email protected]
Lynn's phone number: (704) 749-5018
Confessions of a Terrible Leader is hosted by Layci Nelson and edited and produced by Fixation Point Productions. Music is by Leif Olsen and Mary Skop from the band The Number of Months.
81 odcinków
Udostępnij
