176: Selling as an Experience

Customer Service Revolution

Chief Revolution Officer John DiJulius and Dave Murray, VP of Consulting, discuss how to make sellilng as an experience. Today is all about sameness. Every company, every sales person, account executive says the same thing. We have the best product, we are the smartest, we provide the best customer service and support. When everyone says the same thing and customers can’t tell the difference between your company and your competition, it comes down to the lowest price. Price is something you offer when you have nothing else to distinguish yourself

Learn:

• How to stand out in today’s commoditized sameness
• What the Selling as an Experience Formula is
• How to truly build a relationship and be a resource your clients can’t imagine life without
• How to create a value proposition that will shock your client
• How to educate versus sell
• How to make price irrelevant

Links:

The Customer Service Revolution Podcast

The DiJulius Group

Livestream event Leading the Experience Revolution: Building Exceptional Journeys for Customers and Employees

Customer Experience Executive Academy

Employee Experience Executive Academy

Our new best-selling book, The Employee Experience Revolution

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