))
James Scutt
Fetch error
Hmmm there seems to be a problem fetching this series right now.
Last successful fetch was on October 24, 2024 11:04 (
What now? This series will be checked again in the next hour. If you believe it should be working, please verify the publisher's feed link below is valid and includes actual episode links. You can contact support to request the feed be immediately fetched.
Manage episode 341014456 series 2977146
Treść dostarczona przez Keith Gait. Cała zawartość podcastów, w tym odcinki, grafika i opisy podcastów, jest przesyłana i udostępniana bezpośrednio przez Keith Gait lub jego partnera na platformie podcastów. Jeśli uważasz, że ktoś wykorzystuje Twoje dzieło chronione prawem autorskim bez Twojej zgody, możesz postępować zgodnie z procedurą opisaną tutaj https://pl.player.fm/legal.
For the first of our brand new CX Diaries podcasts, we were delighted to be joined by former CX Leader of Year James Scutt, who chatted to us about his new role at Qualtrics XM after 17 years at the Post Office. We hear about what Experience Management is, what an XM Catalyst is and does, and about the work of the XM Institute.
James talks to us about how he led the award-winning CX and VoC programme at the Post Office, the importance of people, community and customer intimacy, empowerment, and how to transform from service to experience, and how this drives loyalty.
We hear James’s view on where CX sits currently in the boardroom, aligns with marketing, deployment with frontline teams, the importance of EX, and the future of VoC and CX programmes and platforms.
James also chatted to us about how he started his career as a chef, how this still shapes his approach to work, the importance of being able to influence, and his love of travel.
28 odcinków
Udostępnij
