#35 From CX Story Blueprint to impact: Crafting your CX leadership change narrative

CX Leadership Talks

Welcome to a new episode of CX Leadership Talks, where Nienke Bloem CCXP helps CX leaders enhance their leadership abilities. This episode focuses on crafting compelling CX stories - a cornerstone for any CX leader's influence and impact. Nienke highlights the importance of a well-structured change narrative, sharing her own experiences and insights from her CX leadership journey.

She introduces the "CX Story Blueprint", detailing its four key components: a personal element, a sense of urgency, a CX strategy, and a call to action. Nienke emphasizes that each component is crucial for engaging audiences and driving change within an organization.

Listeners are invited to join upcoming webinars in November to work on their CX stories, receiving guidance to draft their narratives effectively. Whether you're new to storytelling or looking to refine your approach, the episode serves as a comprehensive guide to building a robust CX story.

Remember, crafting a stellar CX story can amplify your leadership and create those transformative ripple effects within your organization. Keep leading and stay tuned for more insights in next week's episode.

Timestamped overview

00:00 English & Dutch sessions to help leaders improve.

04:56 Creating a CX leadership journey with step-by-step plan.

06:44 Four elements create a great CX story.

11:13 Include personal elements for effective CX storytelling.

12:55 Inject personality and urgency into customer experience.

18:35 Enhance CX narrative: urgency, strategy, action.

19:20 Register for webinar to get CX story blueprint.

Want to grow as a CX Leader? Contact Nienke Bloem via her website. She is a CX expert and can provide you with the guidance and support you need to succeed in CX leadership. More on Nienke’s education portfolio.