5: Receptionists

Feel-Good Hairdressing

This week, Laura's flying solo to talk all about receptionists and why they're so important to a salon.
In this episode, Laura talks about:

• Why it's so essential to make sure our clients are being looked after as soon as they enter your salon
• What makes a great receptionist
• Practical tips on how to answer the phone at a salon and how to book potential clients in
• The importance of not judging by appearance
• A receptionist's role in dealing with complaints
• How to provide exceptional customer service

If you're a salon that doesn't currently have a receptionist, Laura shares lots of practical tips that any team member can use to make sure your clients are always being looked after.
Let us know what your biggest takeaway from this episode is - there's a lot of great advice to dive into this week!
And if you want to improve your receptionist skills even further, we've got a course running in October and November to learn everything you need to know about becoming a Rockstar Receptionist! More information here: https://feel-goodhairdressing.co.uk/rock-star-receptionists

Visit our website: www.feel-goodhairdressing.co.uk
Follow us on Instagram: @feel_good_hairdressing

Production support from Untold Creative