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Producing Successful Customers at Scale with Dan Ennis from Monday.com
Manage episode 318191037 series 3300012
Treść dostarczona przez Stuart Balcombe and Arrows Podcast Network. Cała zawartość podcastów, w tym odcinki, grafika i opisy podcastów, jest przesyłana i udostępniana bezpośrednio przez Stuart Balcombe and Arrows Podcast Network lub jego partnera na platformie podcastów. Jeśli uważasz, że ktoś wykorzystuje Twoje dzieło chronione prawem autorskim bez Twojej zgody, możesz postępować zgodnie z procedurą opisaną tutaj https://pl.player.fm/legal.
In a time where software is eating the world and companies are frantically trying to figure out how to grow bigger and scale faster it’s easy to forget that at the core of every business are people like you and me trying their best to help other people.
But people don’t “scale”, so how do you ensure that your customers are still being successful even as the business explodes.
Our guest today is Dan Ennis, Scale Team Manager on the Customer Success team at Monday.com. In this episode you’ll hear how he:
- Prioritizes customer touch points
- Makes reactive customer outreach feel proactive
- Designs experiments to improve customer outcomes
- Uses data to strategically include a human in the loop
- Collaborates with other teams to map the customer journey
Enjoyed this episode? Connect with Dan on LinkedIn and let him know, or subscribe for future episodes of Happy Customers.
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