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S1: E3: Handling Customer Complaints With Real Examples
Manage episode 360239996 series 3465726
Treść dostarczona przez Andrew & Louise Berry and Louise Berry. Cała zawartość podcastów, w tym odcinki, grafika i opisy podcastów, jest przesyłana i udostępniana bezpośrednio przez Andrew & Louise Berry and Louise Berry lub jego partnera na platformie podcastów. Jeśli uważasz, że ktoś wykorzystuje Twoje dzieło chronione prawem autorskim bez Twojej zgody, możesz postępować zgodnie z procedurą opisaną tutaj https://pl.player.fm/legal.
None of us like complaints but they do happen but there are a lot of ways to stop complaints escalating.
In this podcast Andrew and Louise talk about the principles of handling complaints. But there’s another way to see complaints, you can call them ‘unprompted, positive feedback’. A complaint from a customer is a direct response from your customer telling you that there is a part of your business that can be improved. This is incredibly valuable. After all, people don't usually complain for no reason. If you can resolve a problem for one unhappy customer, you can make sure that that the same problem won't happen in future and so your business can only get better.
Listen to how Louise resolves actually problems they have encountered in business and hear Andrew's responses, often negative and quick off the mark but Louise always knows best.
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