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The Real Issue: Dealing with Difficult Customers
Manage episode 311518509 series 3134609
Treść dostarczona przez Prasads Home and Garden and Prasads Home. Cała zawartość podcastów, w tym odcinki, grafika i opisy podcastów, jest przesyłana i udostępniana bezpośrednio przez Prasads Home and Garden and Prasads Home lub jego partnera na platformie podcastów. Jeśli uważasz, że ktoś wykorzystuje Twoje dzieło chronione prawem autorskim bez Twojej zgody, możesz postępować zgodnie z procedurą opisaną tutaj https://pl.player.fm/legal.
Dealing with difficult customers is hard.
Did you know?
- 93% of customers are more likely to make repeat purchases with companies that offer excellent customer service.
- Since difficult customers are inevitable, you and your team must know how to effectively resolve customer conflicts.
- To enhance your team's conflict resolution capabilities, enroll them in online workshops and practice role-playin
Although "the customer is always right," they may not always be easy to deal with. Learning how to deal with difficult customers is an important step for any business owner, especially those who work in the customer service industry. Even businesses with the best products and services are bound to have occasional run-ins with angry customers.
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