Developing empathy within ourselves and the machines that we build - Interview with Minter Dial

Punk CX with Adrian Swinscoe

Today’s interview is with Minter Dial, an international speaker and a multiple award-winning author, specialized in leadership, branding and transformation. Back in February 2019, Minter joined me on the podcast to talk about his book: Heartificial Empathy. Now, so much has happened since then that he felt compelled to update the book and is back to talk to me about why he felt the need to update the book, what’s changed, why the development of empathy is still important, how we can develop it not only within ourselves but also the machines that we develop, what to watch out for when we do so and how the emergence of ChatGPT and the whole generative AI wave affects all of this.

This interview follows on from my recent interview – Why you should be adopting an Experience Mindset – Interview with Tiffani Bova of Salesforce – and is number 469 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.

NOTE: A big thank you goes out to the folks at TextExpander for sponsoring this episode of my podcast.

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