Zubin Reveals Why Empathy Is the Secret to Building Differentiated Solutions for Southeast Asians | Zubin Rada Krishnan, CEO at BigPay

Purpose Driven FinTech

Come behind the scenes of one of the largest NeoBanks in Southeast Asia! Zubin Rada Krishnan, CEO at BigPay, shares BigPay's mission of leveling up people's lives through accessible and simple financial services and explains how BigPay aims to promote financial well-being by shaping positive spending habits and providing innovative financial products.

We discuss the unique challenges and opportunities in the Southeast Asian fintech market, the importance of empathy in product development and leadership, BigPay's exciting developments like their expansion into Thailand, their partnership with AirAsia MOVE, their innovative stashes solutions and much more!

BigPay is committed to providing the financial services that Southeast Asians need to live better lives, by providing accessible, transparent, simple and secure digital financial services. From cross-border and domestic payments to international transfers, credit, micro-insurance, personal loans, and smart budgeting, BigPay continues to innovate to level-up Southeast Asian lives - one transaction at a time.

👉 Connect with Zubin:

• LinkedIn Zubin: https://www.linkedin.com/in/zubin-rada-krishnan-aa93172/
• LinkedIn BigPay: https://www.linkedin.com/company/bigpayme/
• Website: https://bigpayme.com/

👉 Monica’s Socials

• LinkedIn: https://www.linkedin.com/in/monicamillares/
• YouTube: https://www.youtube.com/@moni_millares
• TikTok: https://www.tiktok.com/@moni_millares

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We cover:

(00:00) Intro

(03:58) BigPay's Mission and Vision

(14:51) Leadership and Empowerment

(20:32) Fintech Growth in Southeast Asia

(24:19) Addressing Financial Pain Points

(25:31) Understanding BigPay Customers

(27:30) Innovative Savings Solutions

(30:09) BigPay goes live in Thailand!

(32:44) Embedded Finance with AirAsia MOVE

(39:30) Defining Great Products

(46:55) Final Thoughts on the one thing to change to make FinTech better for everyone

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Disclaimer: This episode does not constitute professional nor financial advice and does not represent the opinion nor views of my current, past or future employers. The guest has agreed to record and release our conversation for the use of this podcast and promotion in social media.