How to Lead Through Tough Times with Maranda Dziekonski | Resilience Rocks Sales Ep.25

Resilience Rocks Sales

In this episode of Resilience Rocks Sales, we get to know the inspiring journey of Maranda Dziekonski. Maranda, a remarkable leader in the customer success space, shares her story of overcoming extreme poverty, and other adversities from her childhood in rural Michigan. Her path is a testament to resilience, having navigated through significant life challenges such as early emancipation, becoming a single mother at a young age, and establishing a successful career.

Maranda discusses the pivotal moments in her life that led her to choose a path of resilience and self-improvement. She sheds light on the importance of having a supportive community, sharing anecdotes about her grandmother's life-changing advice and her husband's unwavering encouragement. Her narrative demonstrates how emerging from hardship with a mindset geared toward growth and self-belief can lead to extraordinary outcomes, both personally and professionally. Maranda's determination and success story are sure to resonate with and inspire many.

The episode also touches upon leadership strategies, particularly in startup environments. Maranda emphasizes the need for resilience in early-stage startups, discussing the challenges that come with unpredictability and rapid changes. She provides insights on how leaders can effectively support their teams through communication, directness, and adaptability. Maranda also reflects on her experiences handling difficult situations like company layoffs and maintaining team trust and morale during tough times. This episode is packed with valuable lessons on resilience, leadership, and personal growth that will benefit anyone facing challenges in their careers or personal lives.

Connect with Maranda on LinkedIn at https://www.linkedin.com/in/marandaanndziekonski/

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About Maranda:

Maranda Dziekonski is the SVP of Customer Success and Ops at Datasembly. Maranda has over 20 years of experience both working in and building world-class operations.

She has extensive experience building and scaling teams in early and mid-stage startups and has been part of 4 companies with successful exits (one unicorn). Fun fact: Maranda is now working on her 9th startup!

While she has owned everything from sales and marketing, HR, biz ops, and various other functions, her passion remains with Customer Success.

Maranda has been honored as a Top 50 CCOs to Watch, Top 25 Customer Success Influencer for 2021, 2022, and 2023, and various other awards for CS and Leadership. She also sits on numerous boards and is on the advisory board for the University of San Francisco's Customer Success and Insights MBA Program.