Mark Cooper - Best Practices for Recruiting and Sustaining Successful EACs

Resources For Integrated Care

In this podcast, Mark Cooper, the Vice President of Medicare-Medicaid Integration at Neighborhood Health Plan of Rhode Island (NHPRI) discusses member advisory committee goals and structure, onboarding and retaining membership, and how NHPRI used MAC member feedback to provide high quality care. These podcasts, excerpted from a 2023 webinar, explores strategies for D-SNPs and Medicare-Medicaid Plans (MMPs) to recruit and retain enrollee advisory committees. The event speakers discuss approaches for addressing logistical and cultural barriers to ongoing member engagement and strategies for supporting effective member participation through training and creating an environment that encourages members to offer and spread insights. Speakers also discuss the impact EACs have within health plans and how EACs generate ideas for organizational implementation. For more information about this webinar, click here: https://www.resourcesforintegratedcare.com/2023_ric_webinar_recruiting_and_sustaining_successful_enrollee_advisory_committees_eacs/.