It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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Andy Laudato, COO of The Vitamin Shoppe Podcast
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Manage episode 397452844 series 2334745
Treść dostarczona przez RETHINK Retail. Cała zawartość podcastów, w tym odcinki, grafika i opisy podcastów, jest przesyłana i udostępniana bezpośrednio przez RETHINK Retail lub jego partnera na platformie podcastów. Jeśli uważasz, że ktoś wykorzystuje Twoje dzieło chronione prawem autorskim bez Twojej zgody, możesz postępować zgodnie z procedurą opisaną tutaj https://pl.player.fm/legal.
This episode of the RETHINK Retail Podcast was recorded live at the RETHINK Retail Podcast Media Booth during the NRF 2024 Big Show. In this episode of the RETHINK Retail Podcast, RETHINK Retail CCO is joined by Andy Laudato, Chief Operations Officer of The Vitamin Shoppe. During their conversation, Andy shares his insights on fostering innovation in the retail industry and discusses the importance of collaboration, continuous improvement, and adopting a customer-centric approach. Through practical examples from Vitamin Shoppe, such as leveraging AI for real-time communication and enhancing the customer experience, Laudato demonstrates the relevance of his expertise in the field. "Necessity drives innovation. And so, when solving a problem for your customer, first you have to identify what that is. Or maybe it's not just a problem, but just an opportunity to do something better." - Andy Laudato Resources: Nominate the next Global Retail Leader: www.globalretailleaders.com/membership Connect with us on LinkedIn: www.linkedin.com/company/rethink-industries/ For more retail insights visit www.rethink.industries If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating on Spotify, Apple Podcasts and Goodpods! – – – – – – Hosted by Kirat Anand Produced by Gabriella Bock Research by Maggie Schwenn
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367 odcinków
MP3•Źródło odcinka
Manage episode 397452844 series 2334745
Treść dostarczona przez RETHINK Retail. Cała zawartość podcastów, w tym odcinki, grafika i opisy podcastów, jest przesyłana i udostępniana bezpośrednio przez RETHINK Retail lub jego partnera na platformie podcastów. Jeśli uważasz, że ktoś wykorzystuje Twoje dzieło chronione prawem autorskim bez Twojej zgody, możesz postępować zgodnie z procedurą opisaną tutaj https://pl.player.fm/legal.
This episode of the RETHINK Retail Podcast was recorded live at the RETHINK Retail Podcast Media Booth during the NRF 2024 Big Show. In this episode of the RETHINK Retail Podcast, RETHINK Retail CCO is joined by Andy Laudato, Chief Operations Officer of The Vitamin Shoppe. During their conversation, Andy shares his insights on fostering innovation in the retail industry and discusses the importance of collaboration, continuous improvement, and adopting a customer-centric approach. Through practical examples from Vitamin Shoppe, such as leveraging AI for real-time communication and enhancing the customer experience, Laudato demonstrates the relevance of his expertise in the field. "Necessity drives innovation. And so, when solving a problem for your customer, first you have to identify what that is. Or maybe it's not just a problem, but just an opportunity to do something better." - Andy Laudato Resources: Nominate the next Global Retail Leader: www.globalretailleaders.com/membership Connect with us on LinkedIn: www.linkedin.com/company/rethink-industries/ For more retail insights visit www.rethink.industries If you enjoyed this episode, please let us know by subscribing to our channel and giving us a 5 star rating on Spotify, Apple Podcasts and Goodpods! – – – – – – Hosted by Kirat Anand Produced by Gabriella Bock Research by Maggie Schwenn
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continue reading
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