063 John Durie - The Business of Serving People Through Hospitality & Wellness

Understanding the Human Condition

John Durie is the President and CEO of Redstone Group, a Houston-based investment firm that owns and manages The Houstonian Hotel, Club, & Spa. Prior to joining Redstone five years ago, John served in various executive financial roles within the banking industry.

Today, Dr. Flowers and John discuss the business of serving people through hospitality and wellness - both very different businesses but both at the heart of serving people. John updates us on the renovation of the Hotel, Club and Spa in 2022. Finally, John tells the audience about the mission, vision and values of his company and where they can go to learn more.

Key Takeaways

01:15 – John Durie joins the show to share the history of The Houstonian and

07:20 – How John has trained his team to provide impeccable customer service

09:07 – Working through the struggles of a global pandemic

11:43 – The rich history of The Manor House and current renovations

17:28 – Robin shares her own experiences visiting The Houstonian

21:31 – John speaks to the beauty and uniqueness of the centerpiece of The Houstonian, the oak tree

24:03 – Upcoming events that John is incredibly excited about

29:57 – Dr. Flowers issues two inquiries about The Houstonian

31:13 – Dr. Flowers thanks John for joining the show and lets listeners know where they can learn more about The Houstonian

Tweetable Quotes

“It was a real picture for me to see what we’re contributing to the city and to the lives of people to create an environment and a space for them to come and stay healthy.” (06:20) (John)

“What I’ve learned at the Houstonian is that service is a mindset. It really is engrained. People that are successful, our staff members that are successful at the Houstonian have service ingrained in their DNA. I’ll even say hospitality is ingrained in who they are as a person.” (08:30) (John)

“Two weeks ago, my oldest son got married and we had the reception at The Houstonian. And it was just an incredible weekend to be able to share what we do every day with my family and friends and future in-laws and everybody.” (19:08) (John)

“I tell our PR people, ‘You’ve got a tough job because you need to make our members feel like the Houstonian is the most exclusive Club that there is. But you gotta make the community feel like The Houstonian is the most inclusive place on the planet.’ So that’s tough, but we do that very well.” (26:15) (John)

Resources Mentioned

JFlowers Health Institute – https://jflowershealth.com/

JFlowers Health Institute Contact – [phone]

Subscribe on your favorite player: https://understanding-the-human-condition.captivate.fm/listen

John’s Email – [e-mail]

John’s Instagram – https://www.instagram.com/jpdurie/

John’s Facebook – https://www.facebook.com/profile.php?id=100068475497816

John’s LinkedIn – https://www.linkedin.com/in/john-durie-7a53a727/

Link to The Houstonian Hotel, Club & Spa – https://www.houstonian.com/

The Houstonian Main Line – [phone]

**The views and opinions expressed by our guests are those of the individual and do not necessarily reflect those of J. Flowers Health Institute. Any content provided by our co-host(s) or guests are of their opinion and are not intended to reflect the philosophy and policies of J. Flowers Health Institute itself. Nor is it intended to malign any recovery method, religion, ethnic group, club, organization, company, individual, or anyone or anything.

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