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Tools of the Trade: Essential Customer Communication Techniques for Tradespeople.
Manage episode 382308003 series 3435128
Treść dostarczona przez Ben Poulter. Cała zawartość podcastów, w tym odcinki, grafika i opisy podcastów, jest przesyłana i udostępniana bezpośrednio przez Ben Poulter lub jego partnera na platformie podcastów. Jeśli uważasz, że ktoś wykorzystuje Twoje dzieło chronione prawem autorskim bez Twojej zgody, możesz postępować zgodnie z procedurą opisaną tutaj https://pl.player.fm/legal.
I'm only working in your house if you tidy up and don't talk to me!😲
You may be a moody git at times, but it's not going to give any customer a good impression of your business - However good you are.
As the saying goes “Its Nice to be Nice” - Well…..
It also PAYS to be nice too.
90% of your work as a tradesman can come through recommendation if the customer likes you.
To be honest, they don't even have to like you, just trust you to do a good job and be polite.
On the outside, things are not always what they seem, so being friendly to one customer can lead on to a ton of work for you and your business later down the line.
In this podcast I go into detail of the way I treat customers and how it's proved to be a great skill to have over time when building a business in the electrical industry.
You can get all the certificates download here -
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